: SaltLine Hotel

What to Expect at Oregon Hotels During COVID-19

September 3, 2020

Editor’s note: Call destinations before you visit to make sure they’re open. Stay posted on what Oregon’s phased reopening means for you, and follow these steps for social distancing outdoors. Also, remember to bring your face covering, required for all of Oregon’s public indoor spaces and outdoors when keeping 6 feet of distance isn’t possible. Here’s what to know about Oregon’s outdoors right now.

Top Things To Know:

  • Do your research
  • Be ready for different check-in procedures
  • Face coverings are required
  • Extra cleaning protocols are in place
  • Be prepared to order take-out
  • Be patient, flexible and kind

After a day of adventure any time of year, there’s nothing quite like returning to one of Oregon’s many exceptional lodging properties, where amenities abound and staff treat you like family. These days, the hotel experience looks a little different — but for good reason. Lodging accommodations across the state have been able to provide top-notch service while also keeping guests and staff safe by adhering to a series of guidelines aimed at preventing the spread of COVID-19. Here’s what you can anticipate when planning your stay at hotels, motels, and bed and breakfasts in Oregon right now.

It Helps to Do More Research

Shifting guidelines on the state, county and local levels mean that choosing a place to stay these days requires more research ahead of time. Before securing any plans, check the county’s phased reopening status. Once you’ve started your search for a place to stay, look for hotels displaying a Committed to Safety seal, a designation by the Oregon Restaurant and Lodging Association (ORLA) that indicates the establishment is in compliance with best practices related to COVID-19. These safety measures include things like floor markings that indicate 6-foot distancing and employees frequently disinfect commonly used surfaces such as door handles. Once you feel good about your choice, visit the hotel’s website or give the business a call to get an understanding of the changes they’ve made to operate safely, and keep in mind that some amenities may no longer be an option. 

In phase two of the governor’s framework for reopening Oregon, pools, spas and fitness centers are allowed to reopen; however, it is up to each property to decide whether to do so. The new SaltLine Hotel in Seaside, for example, allows you to reserve 30-minute increments for the pool and hot-tub area, so that you and your family can enjoy the area all to yourself. Knowing these details ahead of time, especially for the amenities you’re most excited about, can help you have the best experience during your stay. 

A hotel's front-desk employee wears a face covering and gloves while flashing a peace sign.
At Salishan Coastal Lodge, guests have the option of calling the reception desk to have staff bring a key to your vehicle. (Photo courtesy of Salishan Coastal Lodge)

New Check-In Procedures

Many overnight accommodations have changed their check-in procedures to limit face-to-face interaction between staff and guests and to limit the number of guests in the lobby at one time. “Distancing inside the hotel lobby is a cornerstone at this point,” says Jason Brandt, president and CEO of ORLA. He added that there’s been a move toward contactless check-in so that more of the information exchange that typically happens in the lobby upon arrival for your stay now happens online. With some hotels, you will only have to go into the lobby to retrieve a room key while others have come up with ways to avoid that altogether. At Salishan Coastal Lodge in Gleneden Beach, for example, guests have the option of calling the reception desk to have staff bring a key to your vehicle. 

Face Coverings Are Required

Face coverings are required to be worn in all of Oregon’s indoor public spaces and outdoors when physical distancing isn’t possible, so make sure you bring your own, including for children age 5 and up. While in your hotel, face coverings are required in common areas such as the lobby and elevator but are not necessary in the privacy of your own room. Receptionists and hotel staff are required to wear them too, so just look at their eyes to see them smiling.

A mother and daughter look at a fire pit while wearing face coverings.
Face coverings are required in Oregon’s indoor public spaces and outdoors when physical distancing isn’t possible, including for children age 5 and up. (Photo courtesy of SaltLine Hotel)
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More Emphasis on Cleaning

 While your favorite lodging facilities around the state have always maintained a good cleaning regimen, the pandemic has beckoned heightened scrutiny on sanitation procedures. Before you arrive, new statewide protocols advise staff to open windows and doors to increase air circulation, and are hyper focused on disinfecting commonly touched surfaces such as television remotes, light switches, doorknobs, bathroom fixtures and coffee machines. 

Some establishments may also use heat or steam to sanitize soft surfaces, and others have switched to 24 hours between guest stays. Be advised that cleaning staff may be using products that contain bleach, so be careful about which hard surfaces are touching your hands and clothes if you are sensitive. Consider leaving a gratuity for housekeeping staff to show your appreciation for all of their hard work. (Look for the gratuity envelope in your room.)

Enjoy Your Food to Go

Under the new state guidelines, continental breakfast and buffets are not allowed, and communal seating areas are closed. You can, however, take your breakfast in a to-go box, which you can enjoy in your room. Many hotels will offer — and prefer — online-ordering options, and if they don’t, hotel staff will likely help you with food-delivery options. Also, while you can normally expect most Oregon hotels to use sustainable practices, be prepared to see more single-use items such as disposable plates and plastic forks and knives as an added safety precaution during COVID-19.

Be Flexible, Patient and Kind

In case of illness or change of plans, be advised that lodging facilities are not required to provide full refunds for cancellations. However, many properties will do so in order to maintain their long-term relationship with loyal guests. Be extra cognizant of how you’re treating frontline workers, as the added strain from shifting standards is something they’re also feeling. When in doubt, lead with kindness.

About The
Author

Emily Gillespie
Emily Gillespie is a travel writer whose work has appeared in the Washington Post, CNN Travel and Afar magazine. She’s lived in three of Oregon’s seven regions, currently calling Portland home. She and her husband look for every opportunity to hike to a view, bike through wine country and eat their way through a new city.

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