Racism and Bigotry is prevalent here
Dear Riverside Ownership and Management,
I am writing to share my disappointment regarding our dinner at Riverside on July 25, 2026, at approximately 7:19 p.m. (Check #366-793).
My husband and I chose Riverside to celebrate our 13th wedding anniversary because of your beautiful location and reputation. We were hoping for a memorable, romantic evening. Unfortunately, we left feeling disappointed, not because of the food itself, but because of how a simple customer service issue was handled.
I first want to recognize our server, Carla. She was exceptional throughout the evening. She was attentive, kind, professional, and genuinely tried to help us. This email is not a reflection of her service in any way.
During dinner, we ordered the calamari, a New York strip, a soda, and a cava cocktail. The calamari came with a sauce that was far spicier than expected. After only trying a small portion, we returned most of the appetizer because we simply did not enjoy it.
When our bill arrived, we noticed we had still been charged for the calamari. I politely asked about the charge, expecting that, since most of the dish had been returned, there might be some accommodation. Carla spoke with the manager, Aurora, on our behalf, but she informed us the charge would remain.
Aurora then came to our table to explain the restaurant’s position. I respectfully told her I wasn’t interested in debating the policy because I had already decided I would pay the bill in full. At that point, the issue was no longer about the appetizer—it was about how the interaction was handled.
When I paid, I chose not to leave a tip because the overall experience had been overshadowed by management’s handling of the situation. Aurora then commented after seeing my receipt that “it wasn’t the waiter’s fault.” I agreed with her completely. Carla was not responsible, and I told Aurora exactly that. My disappointment was entirely with management.
I’ve honestly never experienced anything like this before. I dine out frequently, including at many fine-dining establishments, and I was genuinely surprised by the lack of empathy shown toward guests celebrating such an important milestone.
As a married LGBTQ+ couple celebrating our anniversary, we left feeling unwelcome and questioning whether our concerns were given the same consideration that other guests would have received. Whether or not that was anyone’s intent, that is how the interaction left us feeling, and I believe it’s important for you to know.
I’m not writing this email seeking a refund. I’m writing because I hope no other couple celebrating a special occasion leaves your restaurant feeling the way we did. One small act of understanding from management could have completely changed the outcome of our evening.
I do hope Carla receives the recognition she deserves for her professionalism and efforts. She represented Riverside exceptionally well.
Thank you for taking the time to read my feedback. I would appreciate hearing from someone in ownership or senior management regarding this experience.
