TripAdvisor Traveler Rating based on
3526 reviews
Hood River’s only waterfront hotel offering friendly service, amazing views, spectacular sunsets. Dine at Riverside or Cebu Lounge. Enjoy the pool, hot tubs, sauna, fitness center and shoreline path.
TripAdvisor
As a Best Western diamond select customer we have stayed at many, many different Best Western locations. Our experience in Hood River was by far our best experience ever. The hotel is well maintained. The staff was professional, efficient, friendly and accommodating.The beds were comfortable, the room was clean and quiet. The large television was awesome and the view of the river was beautiful. A 5 Star experience. Thank you
Very nice and clean and breathtaking views, of course, out onto the Columbia River. A few things of concern...though. The HVAC unit in our room was very loud and kept us awake. Maybe it is ime to consider upgrading to mini-splits. The front stairs going up to the registration area are downright dangerous and steep. They are carpeted, I would assume due to frequent snow and Ice issues, but that carpet is torn with some sort of tape trying to repair the tears. The result is that those areas are the most dangerous, and the steps look trashy. The newest looking tear, on the bottom step, caught my shoe heel, and I almost tripped while going down the stairs. I am sure that others must have, also, tripped on those steps. Also, there is some sort of rise-to-run issue with one of the top steps. I suppose having those steep steps right at the front entrance is an attempt to make an architectural dramatic statement, but they are not good for a hotel entrance. Instead, there could be a dramatic car ramp with heated pavement going up to the reception area so guests would step out of their vehicles without having to climb those steps. That would also make possible some interesting options for the area under such a ramp. For example, interesting landscaping maybe with a water feature and or storage places, etc. We saw that some distance to the west of the entrance there was a sign indicating the location of the handicapped ramp, but we did not see that until we had gotten out of our car. Also, the restaurant menu seems to be a bit too austentatious for the location. It needs more family friendly options. We had one of the ADA accessible rooms, and the water pressure, in the roll--in-shower was irritatingly low which I assume was due to an attempt to keep the shower water from going all over the floor, but even then, the floor became very wet and posed a slipping issue. There appeared to be some sort of slick cleaning agent, on the floor that became ever slicker when there was water on it. Once I wiped the water off the floor tile, it was not slick anymore.
I stayed at this hotel Saturday 25th of February. We were in town for a basketball tournament. Our boys were playing around in the fitness room. One boy got a ball caught under the treadmill. Instead of figuring out a solution staff were yelling at me, making me feel super uncomfortable. I had to defend these boys that did something on accident. We have stayed at this location multiple times and will never return. Please train your staff
Had a wonderful fun stay in Hood River. This hotel does a great job for breakfast with gourmet options like homemade bacon and awesome bread, omelets and french toast. Dinner was good but don't get the short rib pasta. It had no taste whatsoever. Calamari was good and beer and wine choices great.
The staff, room, amenities, breakfast and overall experience at this affordable hotel are top notch! The hot tub on the Columbia River is a huge bonus. I live an hour away from it and frequently book a room for a quick getaway.