BAD TRUST ISSUES AT THIS PLACE.
There is a big problem here. Not with the food or service or $value - which are all great. It's with the way they handle a trust issue.
This is a lunch and dinner place. Their website has them opening at noon, 7 days per week. I have been 4-5 times, and, sure enough, the doors are locked until 12:00:00 noon. Once, I found 5-6 people waiting at the door, right before noon, until they let us in.
Here's the problem: you wait; no one will respond to the door until noon, exactly. You can't see inside, to know what's going on with the staff. Then, they open the door at noon, you and the others waiting go in, and you find 5-8 tables of people already eating, already with food on their tables. The place probably has 20 tables.
This same pattern has happened to me each time I've been there (as my Hillsboro appointments get out a bit before noon): I find the doors locked until noon, but after entering, I see 8-12 people already having lunch inside.
There is obviously some sort of first-class/second-class operation going on here: insiders vs. outsiders. There is no sign on the door with their hours or policies. If you had just been recommended to go to the place, you might show up, with friends or family, at (say) 11:30 am, for the lunch hour, and you would find yourself locked out. While the insiders are already having lunch inside.
I find this objectionable and deceitful. If it were just about the food and service, I would give this place 5 stars. If it were just about being locked-out until noon exactly, I would still give it 4 stars. But, to experience this deceitful way of having a two-class system of entry... this is un-American, if you want to revive a traditional concept.
Screw that! I arrived at 11:43 am, knew they would keep me locked-out until noon, and left. I don't stand in line, to be treated to two-class discrimination. I went to Carl's Jr. instead (not recommended, either). But THEY, at least, don't have a two-class entry system.
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