TripAdvisor Traveler Rating based on
1322 reviews
Ocean-view suites, restaurant and lounge, pool, sauna, spa, live entertainment, childcare and arcade.
TripAdvisor
Last year we enjoyed our stay in a regular oceanfront room. I did mention issues with maintenance although I gave them a pass as it was during their busy season. This time we booked a junior suite as we wanted a balcony and after having a few issues with a reservation agent (he might have been new), we were able to book a 2 queen bed suite at the casino card rate. As usual, the front desk staff was super and accommodating (Shandy? was especially great) and when I called later, I received more gracious service. We were pleasantly surprised by the room layout with the nice balcony and Adirondack chairs and loved the little screened window that opened, a rarity in hotels. The Native American decor was nice and the beds were comfy with a lightweight comforter. We also had a nice gas fireplace, a small "L" shaped couch, 2 lounging chairs (with stains that need to be removed), and a couple of tables. There was also a weird bench table under the window that covered the heating unit but we used it as a desk and eating table. [We never did find out how to turn the heat on and off so instead used the gas fireplace.] The bathroom was beautiful with fluffy towels, nice toiletries, and if you're a fan, an overhead rain shower along with a handheld showerhead. There was also a sink and vanity in the entryway, which is nice for when there are two people in the room. So we were enjoying the room until it turned dark and we realized good lighting was nonexistent. There were a couple of very dim overhead spotlights, a desk-type lamp, and weird little tube reader lights on each side of the beds that turned on by pulling them out. The problem was it was so dark in the room we had trouble finding anything in our bags! And forget trying to read while sitting on the couch or in the chairs unless one has a backlit e-reader. So if management is reading this review, is this normal for these rooms? We thought of calling but it was past 8 and the front desk was closed and wasn't sure the night number would be able to help us. If that's the norm, the room could use a bright lamp by the couch. So other than that, we enjoyed our stay but due to the lighting issue, may get a regular hotel room next visit as we ended up not staying in the room much due to the magnet pull of the casino. Also, be aware that when booking a suite, pay attention to the "limited view" rooms as the ocean view is partially blocked by a small apartment building. Other than that, all rooms have a beautiful oceanfront view.
I was so excited to bring my children to the beach and enjoy this beautiful hotel and it's amenities for their spring break but sadly the Pool and arcade are closed. I wish I would have payed more attention and chosen a location that had it's amenities open.
I was humiliated by managment at this hotel. Please do NOT stay here. A lovely hotel that can meet your expectations is Inn at the Spanish Head. They are concerned with providing wonderful customer service, up to date maintenance and an excellent experience. Chinook Winds is not and needs new managment. The reservation process was difficult with the company they have hired to handle this process. When in my room my toilet didn't stop running. My sink was 95% clogged and my window to view the ocean was filled with mold and condensation due to a broken seal. They offered to move me. In a respectful way I asked for additional compensation for being placed in a room that should not have been rented. They did not offer any type of compensation or apology. When I got to the new room, I realized the toilet didn't flush. When I called the front desk to let them know, management's response to me was to ask me to leave. They stated that they could not meet my expectations. The manager showed up with several security guards to escort me out. I questioned why he was asking me to leave over mentioning a non-functioning toilet and he continued to ask me to leave. This was humiliating for me and an over reaction that I did not understand. I would never want another guest to experience this. Top mgmt. eventually comped my room, but I would choose never to return. I have stayed at several hundred hotels and have always been treated with respect. This hotel provided the worst experience I could have ever imagined.
What else can I say, my wife and I are spending the night in an awesome double Queen room with an amazing view of the ocean. The Ocean is so close we can hear the waves over the TV, to get any closer to the beach we would have to be camping on the beach. The check in process on our arrival was very quick, and the front house staff was very friendly, and informative. They really seem to enjoy their job. There was plenty of parking close to our room. Our room was very clean, and nice. Someone did leave the heat cranked on full blast so opening the door was like opening an oven door but that was easily remedied. We slept well, and had a good breakfast in the morning at Chinook's Seafood Grill. Definitely will be back.
We stayed at CWCR for years. They updated the place it looks nice, but the beds are HARD as a rock! The refrigerator was broken. The room had a partial oceanview, but could see the attached apartments perfect. The pools& hot tub was not opened, although MANY resorts have had them reopened. We were on informed when we made the reservations. Really a loss when we vacationed with our kids for years here! Very sad!