TripAdvisor Traveler Rating based on
1327 reviews
Ocean-view suites, restaurant and lounge, pool, sauna, spa, live entertainment, childcare and arcade.
TripAdvisor
I think Ilani has ruined most of the local Indian casinos. Every since Ilani opened, it gets too much business, so if you to chinook Winds or Spirit amounts in, good luck, they'll suck every cents out of you're wallet, knowing their customer base is shrinking. This is not an advertisement for Ilani, that place is the tightest casino I've ever been too and most people hate it, it's just local to the Portland hub so that's why it's so busy. Hence, all the Indian casinos now suck thanks to Ilani.
We checked in on Saturday the 8th for our one night stay while attending the Air Supply concert. We arrived at 3:30pm hoping for an early check in but were told that the internet/ computers were down. They were taking guests names down by hand to call/ text once check-in was available. We left the parking lot briefly a couple times to go get coffee and walk on the beach but I kept going back to reception periodically to see if there was anything happening because I didn't want to get stuck in a huge line once things were functioning. They did manage to get the casino's internet up and running first (surprise, surprise $$$) and were advising people to go over there, that an announcement would be made over the loudspeaker. Finally just before 5pm I poked my head in the lobby and saw they had just come online. There were a lot of weary employees in there having a very stressful time dealing with inconvenienced guests so I tried to be patient and pleasant. I had a suspicion I'd never get a text or call and never did, though I did see employees dividing up all the pages of handwritten names/ numbers to call. They didn't offer any discount off the extremely expensive room (even 5% would've been a nice gesture for the wait/ inconvenience) with a normal late check in time of 4pm and early check out time of 10am. Anyway, once we checked in things got mostly better. Our King Oceanfront Junior Suite was very spacious and tastefully decorated. It had a fireplace, mini-fridge, sofa/ table area, and balcony. The walk-in rain shower was great but could use a little more water pressure. We were in Building A on the far end of the property and had a nice view of the ocean/ rocks, though it was quite foggy. My only real complaint about the room is that the bed was excruciatingly soft. Like you sink a good 6+ inches into it. Our middle aged bodies were in serious pain all night. We just couldn't get comfortable. It took my back and neck two days to recover. It was quite loud in the hallway all night between some dude whistling over and over for his dog and people yelling in a drunken stupor as they returned from the casino. I would not stay here again just because of the bed and the noise, but the room was great otherwise. People also smoke in front of all the automatic doorways and sidewalks in front of buildings because smoking isn't allowed inside, so the lobby of our building reeked of smoke. Luckily it didn't permeate into our room. I didn't gamble in the casino (I don't gamble or drink) and I didn't eat in the restaurants (I'm vegan) so I can't speak to those experiences. However, the concert venue is FANTASTIC! The setting is intimate and the sound is really good. It doesn't seem like there is a bad seat. We really had the best time doing what we came to do and I would 110% attend a concert here again. But I would stay elsewhere hoping for a better bed and peace and quiet.
We were for a quick family retreat and we must say we enjoyed our trip. The food, ambience and the accommodation quality was top notch. No trouble at all absolutely. Overall this place is awesome if you are planning a weekend stay around the area.
I’m from UK - while I get that I needed a passport/valid ID.. I had a provisional ID - not accepted. Cool, not a problem… but the way I felt being followed and told to stay off gambling floor is fine - it was the being tailed and spoken to like a child that was the problem - I am 40 years old - I totally understand I may not have had the correct ID - I haven’t had any issues previously while on my trip. I take on board Oregon laws but it’s behaviour of staff. This was meant to be a highlight, not an embarrassment that my friends couldn’t enjoy sharing a once in a lifetime experience with me and arranging for us to drive for 2 hours, to WAIT to get a room with a view that was pre arranged… we let that go as ‘it happens’ but to then be made to feel like a problem and an idiot at the same time… then to be FOLLOWED and eyeballed by multiple security staff like I’m stupid enough to break the law in a foreign country… I’m 40 not 14. I will abide by laws anywhere… Now my friends don’t want to leave me to gamble (my friends husband took precious annual leave off to come with us) So, thank you chinook winds for ruining this experience … I made an accidental (unintentional) mis calculation on ID but your security staff went out their way to follow and almost ALMOST hassle us but either way I was uncomfortable and feel disappointed that my trip to your establishment ended in a trip to the buffet, which was nice but personally, I feel not enough to make this a memorable experience on its own. I am sat in your buffet now and surrounded by machines and can’t relax for the security tailing and being really disingenuous towards customers. You can’t fix the law, but you can fix staff training and attitude.
Went to see a show at the casino on a Friday night and the wait at the (2) bars, can you imagine ONLY 2 bars was a 45 minute wait to get a drink. My husband said the crap table was great and the staff were great there, horrible experience, know it is not Vegas but come on