- Fitness Facility
- Complimentary Breakfast
- Family Friendly
- Handicap Accessible
- Internet Access
- Air Conditioning
I really wanted to like this place and there are many pluses. Rooms are spacious, well laid out, clean, comes with mini fridge/microwave/sink, free parking, area seems safe (which a concern of ours). However.. those photos of egg frittatas, croissants, bacon, etc need to go and definitely should NOT be the main picture! Hot breakfast includes waffle maker, oatmeal, and premade prepackaged breakfast sandwich. Again.. it’s a free hotel breakfast so that is fine.. but why be intentionally misleading? Similarly, they advertise daily room cleaning. They do NOT clean your room unless you pre-schedule it and the most they can do is every other day (due to “COVID worker shortage”.. and this was not mentioned at check in.) Also, they advertise laundry services but failed to mention when I called in advance that it requires $6 in quarters. They won’t let you charge it to your room or a card. To be honest, we like the hotel and might stay here again, but the false advertising is what is driving me to write this review. I hope that this review will cause this property to take a look through their offerings and advertise appropriately and change prices accordingly to reflect what they actually offer. COVID had been here for three years and isn’t going anywhere.. using it this far out as an excuse to not provide advertised services is inappropriate.
I ended up booking a room for 6/18 and ended up canceling on the 15th which is 3 days before the day. It said I would get a refund if I canceled 3 days in advanced but when I called the guy was very rude and said they were unable to refund me. Horrible customer service.
First of all, the hotel room was large, clean, and comfortable. The staff was friendly, especially Maria, the shuttle driver. The breakfast was marginal due to COVID. We had no problem until we returned from our trip. I called to have the shuttle come pick us up and was told the driver left at 4:30 pm. 4:30 on a Saturday?? When asked how we were to get back to our car, she said maybe call an Uber or get a taxi. No help whatsoever. Fortunately, the PDX staff called to confirm we were being left high and dry. They made note of this inconvenience for other travelers and assisted us with getting a taxi. The taxi driver didn’t want to take us initially. So despite paying a premium for the Park and Fly package, we were out the cost of a taxi drive. So much for “complimentary service “. We never had these issues with Fairfield Inn. So I am guessing this is not Marriott approved service. Beware!!
Clean, modern, nice people
Very nice hotel, super clean, excellent airport shuttle service. I dropped the score abut because the breakfast was dismal and the pool was closed. I know, I know - it’s COVID, but …… I would stay again in a New York minute, especially post-Covid!
Standard SpringHill - good rates and large rooms
Stayed one night on either end of a trip to Oregon. Was by far the cheapest hotel of its class around and would happily stay again. Pros: - Large rooms with up to date features (smart TVs) and stylish & comfortable furniture - Airport shuttle was prompt and driver very friendly - Front desk staff was kind - Entire property was very clean - could not fault it Cons: - Gym and pool closed 'due to covid' in July still - Market is expensive - Elevator is slow (take the stairs if you can) - Had a very uncomfortable (though short-lived) experience of who seemed to be the owner berating an employee in front of me while I was in the lobby waiting to leave the hotel... - Breakfast is still limited Like I said, good value for money and would stay again - most of the cons are minor ones at that