About Springhill Suites by Marriott PDX
Reviews & Ratings
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October 3, 2025Anthony RTired. Worn. Not particularly nice.
Overall the hotel is far more dated and worn than the other SpringHill Suites I have stayed at. For example, the caulk around the bathtub needs to be replaced. The desk chair was broken. Did not meet expectations.
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September 21, 2025TexasPhotoLadyGood hotel brand was disappointing
This is not typical SpringHill Suites. The bedroom is small, just beds and a night table. Tiny closet. Living area is poorly lit. Desk lamp had a burned out single bulb, with no replacement available at the front desk, no maintenance staff on duty and desk clerk unaware of where bulbs are stored and not willing to find one in an unoccupied room. That left the desk area quite dark. AC did not cool the room adequately. The cover for the AC control panel fell off. Breakfast had fewer selections than other SpringHill properties. On the plus side, the shuttle service was excellent and the hallways were very well lit. And the fridge was cold on arrival.
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September 15, 2025billn635Not pleasant in any way
Started with calling the hotel for a shuttle pickup they wanted my name address confirmation number and the address of the hotel that I was going to so I had to stop and look all that up then they played like they couldn't find it and I asked for the manager in the miraculously found my reservation. The shuttle is marked Best Western because they share it with the hotel next door, but you have no way of knowing that it is for SpringHill Suites. Got to the hotel long wait they were taking several phone calls this more important that people at the desk. My profile says hi floor away from the elevator. I got put in a room right next to the elevator. When you pull in, the place is locked down like Fort Knox. The place is just unappealing and feels cheap, old, and dirty. The front door is locked down it does not feel safe here. I'm not sure how they keep the Marriott name attached to this one.
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September 1, 2025Pioneer16602160327
Recommend you stay at a different hotel.
My family and I just checked in tonight. My mom booked this place through booking.com after we looked at 4 different hotels. When we came in, the front doors were locked and we thought it was normal because it was after 10pm, but when we were checking in, the girl at the front desk said their doors are locked 24/7 - which then makes me question how safe is their location if they have to do that, even in the daytime. We booked 2 rooms because we had 12 people (5 kids and 7 adults, with one adult being a 96 yo) - one room with a king size bed and a sofa bed with trundle and one room with 2 queens and a sofa bed and a trundle. My mom asked if we could have rooms close to each other, even if they aren't next to each other and mentioned that she even requested that while she was booking. She understood that it wasn't guaranteed, but the girl said we are actually on different floors. She ended up putting us diagonally across the hall from each other. When my husband, kids and I came into the room, we thought we had gotten the king bed with sofa/trundle so we settled in. The room was cute - it wasn't just a square or rectangle. There were different angles which made it look cuter. As I was preparing the sofa bed for the kids, I found an open trojan condom under the cushions. My mom, aunt, uncle, cousin and grandma walked in to the same exact room as ours: a king size bed with a sofa bed and trundle. So my mom went downstairs because they were not going to fit there. The girl said that she cannot change her room because she booked from a third party. So my mom said "how much is it to upgrade?" and the girl said that we cannot upgrade because she booked from a third party. My mom and I are so incredibly disappointed with the room and service here. We only ever go to hotels in California and this has never happened before so I don't know if this kind of service is a norm here in Oregon. We've always been able to upgrade and when we've requested suites next to each other, we got suites that had an adjacent door. The good thing is, we're only here for one night, but if you're going to be staying longer, I would recommend just going to a different hotel.
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August 5, 2025K6398EZjays
Poor security in high crime area
I recently checked in last night to the Springhill Marriott PDX next to the best Western and woke up to my truck window broken into before my flight. The tough part is when I checked in, I was parked on the side of the hotel and planning to leave by 5 AM, but the front desk said I should move my car Over to the lot that they owned because cars were getting towed if you park on the right side of the hotel . I proceeded to move my car but could not find any parking out front on airport Way so I parked around the side of the best western, there was a sign saying that the parking lot was monitored by security and camera and there was a bright light. When I reported it in the morning, he said yeah we have a problem with that. If there is a problem with break-ins, and they charge $150 to park your car when you fly, you would think they would take and hire a security guard from 12 AM to 5 AM that walks the parking lot. There were a couple of other cars that were hit last night too. I notified them that there was a car window breaking tool that got left behind and probably had Prints on it, He said the police probably wouldn’t even come out, which is probably true with Portland and all the break-ins across the city. So frustrating because when you stay at Marriott, you expect that things will be well taken care of for their guest inside and out