Springhill Suites by Marriott PDX
Portland,
Portland Region
11922 N.E. Airport Way
Portland, Oregon
97220
TripAdvisor Traveler Rating based on
329 reviews
TripAdvisor Traveler Rating based on
329 reviews
TripAdvisor
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February 19, 2023HappytravelinfamilyClean large rooms
This is an older Spring Suites - bathrooms could use an update but the room wastage and clean with great water pressure in the shower. There is not really much within walking distance nearby but the location is great if you have an early flight the next day. They also have a free airport shuttle.
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September 1, 2022traveler20150720
False advertising
I really wanted to like this place and there are many pluses. Rooms are spacious, well laid out, clean, comes with mini fridge/microwave/sink, free parking, area seems safe (which a concern of ours). However.. those photos of egg frittatas, croissants, bacon, etc need to go and definitely should NOT be the main picture! Hot breakfast includes waffle maker, oatmeal, and premade prepackaged breakfast sandwich. Again.. it’s a free hotel breakfast so that is fine.. but why be intentionally misleading? Similarly, they advertise daily room cleaning. They do NOT clean your room unless you pre-schedule it and the most they can do is every other day (due to “COVID worker shortage”.. and this was not mentioned at check in.) Also, they advertise laundry services but failed to mention when I called in advance that it requires $6 in quarters. They won’t let you charge it to your room or a card. To be honest, we like the hotel and might stay here again, but the false advertising is what is driving me to write this review. I hope that this review will cause this property to take a look through their offerings and advertise appropriately and change prices accordingly to reflect what they actually offer. COVID had been here for three years and isn’t going anywhere.. using it this far out as an excuse to not provide advertised services is inappropriate.
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June 17, 2022Mayah PCustomer Service/Refund
I ended up booking a room for 6/18 and ended up canceling on the 15th which is 3 days before the day. It said I would get a refund if I canceled 3 days in advanced but when I called the guy was very rude and said they were unable to refund me. Horrible customer service.
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October 24, 2021Lee T
Shuttle issues
First of all, the hotel room was large, clean, and comfortable. The staff was friendly, especially Maria, the shuttle driver. The breakfast was marginal due to COVID. We had no problem until we returned from our trip. I called to have the shuttle come pick us up and was told the driver left at 4:30 pm. 4:30 on a Saturday?? When asked how we were to get back to our car, she said maybe call an Uber or get a taxi. No help whatsoever. Fortunately, the PDX staff called to confirm we were being left high and dry. They made note of this inconvenience for other travelers and assisted us with getting a taxi. The taxi driver didn’t want to take us initially. So despite paying a premium for the Park and Fly package, we were out the cost of a taxi drive. So much for “complimentary service “. We never had these issues with Fairfield Inn. So I am guessing this is not Marriott approved service. Beware!!
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August 25, 2021FitzgigClean, modern, nice people
Very nice hotel, super clean, excellent airport shuttle service. I dropped the score abut because the breakfast was dismal and the pool was closed. I know, I know - it’s COVID, but …… I would stay again in a New York minute, especially post-Covid!