TripAdvisor Traveler Rating based on
68 reviews
Conveniently located off I-5 at Exit 290, Motel 6 Portland South Lake Oswego is walking distance to restaurants and Bridgeport Village Mall. Downtown Portland is within 10 miles. Rooms are 100% non-smoking and offer free Wi-Fi.
TripAdvisor
Made a last-minute reservation after my travel plan changed. I’m fully aware of Motel 6’s “bare minimum” business motto, so I wasn’t expecting much when I got there, and that’s pretty much what I got from them. My room had a bed, a table, & a pair of chairs; no other amenities that really should be standard in this day and age were there (again, as I expected). On top of that, their AC system is centralized that no individual adjustment in your own room was possible. Although I don’t remember the exact numbers, it said in the room that “AC will be turned on automatically when it gets hotter than 90F and will be turned off when it gets below 55F”, or something like that. It was too much of a temperature range to stay comfortable. Their staff were nice & friendly, but those who checked me in were rather inattentive and disorganized. First, they were chatting among themselves in their office that it took them a while to even notice that I was at the front desk to check in. In addition, after they checked me in they apparently made some room re-assignment without telling me that some guys banged on my door late at night believing that their friend was staying in my room. And then a housekeeper banged on my door early in the morning believing that I shouldn’t be in my room. Good thing I kept my expectation pretty low...
Clean. Basic rooms. Bed was comfortable. No shampoo. No towels until we asked front desk. Central air was horrible, could not control temp in room and it was way too hot. Front desk guy was nice but could not do anything about horrible AC conditions. A little bit sketchy for a family. Pool was closed in august, green algae. Thin walls. Could hear units next door and above us.
Stayed at that Motel 6 because of our travel budget and so we really didn't get our hopes up. However! This Motel 6 is nestled in between Tigard and Lake Oswego neighborhoods. Beautiful area, lots of restaurants and shopping opportunities all within walking distance. Pretty safe area, too. Would have liked to have housekeeping bring in fresh towels and sheets more often but desk staff provided us with those items upon request. Very courteous and cheerful.
Let me start by saying that I have never been treated so poorly as I was tonight at the Motel 6 in Tigard. I really hope that what happened to me was an anomaly and not the Motel 6 way of doing business. I travel all over the country working in dog sports and have stayed in many hotels in the last 12 years. I am currently traveling with my service dog of the last 7 years, a service dog in training, and a pet dog and have never had a single problem. My dogs are extremely well behaved, frequently groomed, seasoned travelers and I have never had difficulty with any hotel accommodating my service animal. When I attempted to check in to your hotel, the front desk clerk was extremely rude to me because your policy says two pet dogs are allowed. I explained to her that a service animal is exempt from this policy by ADA law because it is not a pet, it is a necessary medical device. Immediately, she got very aggressive with me and accused me of lying. She demanded I provide proof in the form of a service dog certification. I explained to her that those cards she was referring to are off Amazon and not official. Normally, I do have one but as my dog gear was stolen last weekend from an event venue, along with $3,000 worth of equipment, I do not have his badge or even his vest, which I explained to her. In addition, when I told her if it was going to be an issue I’d go, but I would have to report the ADA violation, she decided to call her manager. The manager told her to rent me the room, I suspect because she didn’t care enough to learn the law. Then, the clerk picked up the receiver, said uhuh a couple times and ok and hung up. Then, she proceeded to tell me she would rent the room to me but they were also going to put me on the “do not rent” list and charge me $150 if there was any fur whatsoever in the room. I explained to her again that they were violating ADA law and I would be reporting it. She then told me she wouldn’t rent me the room if I was going to report them. When I left, I told her that it didn’t have to be like this, and she responded by saying, “yes it did because you’re lying. “ and I walked out the front door at that point. I have reported the incident to U.S. Department of Justice for discriminating against me based on disability. I strongly urge your company to take the time to educate all of your employees on ADA law, especially if you plan on being the “pets stay free” hotel which will attract those of us who have service animals as well as pet dogs. Brief summary of violations: 1. Applied “pet” rules to a service animal 2. Demanded proof of service animal certification 3. Refused service based on presence of service animal 4. Promised to penalize me if I stayed the night with my service animal 5. Accused me of “lying” about my service animal 6. Refused service to me because I would be reporting the discrimination I sincerely hope Motel 6 is as dismayed by the staff at this branch as I am. It is important to know that not all disabilities are obvious, and just because you can’t see mine, doesn’t make me a liar. I wonder how many other disabled people have been mistreated by the staff in this location? Please use this experience as a teachable moment, and educate your staff on what they can and cannot do and say with regards to ADA Compliance. I know I learned a lot and will not be recommending Motel 6 to any of my clients, and customers going forward, regardless of the “pets stay free” tag line. I know that they would not want to support a company that openly violates ADA Law.
Jai... Fantastic Nathaniel... Fantastic Because I am disabled, they came out and help me unload my car and take my stuff up to my second floor room. Because it was all they had at the time, I got a fantastic rate on it and Jay even match the price for my competitor. She also was amazing enough to bring ice to my room etc as if I was in a five-star resort. I have to honestly say I stayed in some really bad motel 6 is in the past. I was extremely hilarious specially about the price. Because I am here on a weekly rate for who knows how long until I find a place, the rates can't be beaten. Thanks to all the staff for everything they've done for me. Dave