Four Points by Sheraton Portland East
Portland,
Portland Region
1919 N.E. 181st Ave.
Portland, Oregon
97230
TripAdvisor Traveler Rating based on
239 reviews
TripAdvisor Traveler Rating based on
239 reviews
TripAdvisor
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April 17, 2023JOHNWREAGANA dump in a terrible location!
What a terrible experience! I am a disabled person and use a service dog, this hotel apparently does not understand the law regarding the federal disabilities act. They tried to charge me a pet fee, which is unlawful under federal law. They also accused me of stealing a pillow! Amazing! What a "ghetto" hotel. I am a Titanium Elite Customer with Marriott (second highest level you can attain) and if they treated me like this, you better stay somewhere else. Not to mention the hotel is a dump, and is dated. Stay Elsewhere!
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February 10, 2023Dennis_gtMeh, You Can Do Better
I picked this location due to proximity of where I'd be working, but maybe I should have just driven a little bit further. Or avoided Marriott all together in Portland because this my second so-so experience with one of their hotels. 1) Service was great. Both people I spoke with at reception were friendly and helpful. 2) The room was nice enough, but the windows looked like they hadn't been washed in a decade and there isn't any type of heavy shade to block out the sun. Also, the bed sagged. Two people sleep on my mattress every night at home and it's not sagging after a decade, so how old does a mattress have to be for it to have a dip in the middle? Or maybe someone has been jumping on it a lot... 3) The rest of the hotel is kind of meh. The elevator is so slow that you can climb two flights of stairs faster than you can ride up. And a bonus negative is that there was some kind of shady timeshare sales going on in the lobby. At least I think that's what it was. There was a guy with a pony tail and cowboy boots just hanging around all the time. I appreciate the need for a hotel to make extra money by renting your conference rooms...but this wasn't in the conference room. I that to walk by this sketchy cow-bro every time I came and went from the hotel in the morning and after work. For days. And nobody was talking to him. He was just there with a sign for vacation property printed in large font on plain 8.5x11" paper.
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January 22, 2023SteveL8888Lovely hotel near PDX
I've received consistently excellent service here at this Four Points. Lizzie at the front desk is on top of things and is very friendly. The rooms are always very clean, everything is done quite well, and amenities have always been stocked--never had an empty shampoo/conditioner/body wash. The location is convenient to PDX and downtown Portland is a pretty short drive. The onsite Elmer's restaurant is a great choice, too.
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January 18, 2023Distance A
EXPOSER during brief stay, GM LAUREN REMINGTON and AM SABRINA attempted to charge $200 smoke fee after not smoking
PRIVACY CONCERNS and LYING STAFF. While I was in my room during the first 30 min there was a knock and cleaning lady barged in like this was a hospital. I was exposed to the cleaning lady. My response was “may I help you” rushing to the door. She said “sorry”. I then assistant manager Sabrina called my room and reported that “2 staff members smelled smoke from my room” and the staff member that opened the door said “saw smoke in the room” according to assistant manager Sabrina, and would be charged an extra $200 dollars . Except here’s the thing, there wasn’t smoking or smoke nor had I been around smoking any part of the day. I’d been in the room for 30 min… This whole situation was upsetting. I asked for assist manager Sabrina to come up to my room to verify that there was no smoke smell, no smoke in the room, no smoke smell on me, etc and then when I check out for her to do the same. She refused and gave me a circular argument that I would have to trust them. “I give you my word” was thrown out there in an attempt to reassure me. Her word and the integrity of the staff there has already called into question with the original lying and exposure attempts. I told her I was not happy and not satisfied with the situation and was still being told I would be charge the $200 fee for this experience (not smoking) if they find evidence of smoking or smells of smoke. I told them I would not be staying here again after this experience. After getting off the room phone, things just didn’t set right. I googled people getting put through the same scam but had not read if others were exposed in their attempt to find evidence of smoking. Usually they just lie about it, you get charged and they take your money. So I called back and eventually got was offered a refund if I didn’t want to stay. Still no apology for my experiences. The staff at the front gave me the good riddance look. I called them this morning from a much better hotel at which I was staying. No one barged in my room at this hotel. There was a knock, they announced house keeping like a normal hotel. The front desk would not let me speak to the General Manager LAUREN REMINGTON as a note was in the system saying my concerns had been addressed and I am blacklisted. First time I’ve been black listed, but it didn’t really matter since I verbalized that I would not frequent this hotel again. It’s like saying “you can’t quit, you can’t, you’re fired!” The dishonest house keeping staff, the poor ability for the staff to address concerns they created and a complete lack of integrity are what you can expect from LAUREN REMINGTON, the General Manager that refused to speak to their customer and the assistant manager Sabrina.
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September 5, 2022640krzysztofj
Stay in a budget motel instead!
Sheraton name doesn't mean nothing these days! I'm the last guy ever to write a review for anything but this hotel is a straw that broke the camel's back! I booked a room for 5 adults. The description of the room stated "1 × Deluxe 2 Queen Beds, Guest room, 2 Queen" so I figured it's 2 separate rooms with a sofa bed in the guest room. Turns out it was a single room with 2 beds sleeping 4 adults. I asked the unpleasant and unhelpful lady at the front desk for a room that would sleep 5 people but she told me that this is the largest room they offer, the hotel is completely booked so no rooms available, and there are no portable beds available. 10 min later my daughter went to the front desk and booked a separate room RIGHT NEXT TO OUR ROOM! We stayed 2 nights in room #118 with a musky smell, and a bathroom right out of a cheap motel. The swimming pool was closed, windows taped with gray paper and the water was green with algae. I don't know how this hotel is a 3-star with 7.7 reviews!