DoubleTree by Hilton Hotel Portland – Beaverton is located off US-26 near Portland’s tech sector, with a free shuttle to area companies within five miles — including Nike World Headquarters and Intel. The hotel is nine miles from downtown Portland, passing by the Oregon Zoo on the way. Work out in the fitness center and cool off in the indoor pool. Every stay starts with DoubleTree by Hilton’s signature warm chocolate chip cookie.
- Pet Friendly
- Fitness Facility
- Spa / Hot Tub
- Family Friendly
- Restaurant / Lounge
- Handicap Accessible
- Internet Access
- Air Conditioning
Hotel in Decline
This place has gone downhill terribly. I had a good experience hear a few years ago, but I am not enjoying my stay this time around. First, it appears they no longer upgrade Diamond Members. This is a new problem at all Hilton properties, and one I hope they correct soon, because after 20 years, I'm about to take my loyalty elsewhere. Secondly, my room stinks. I mean, it smells foul, like mildew and BO. Third, no housekeeping. I've been asking for a room cleaning for a week, and still have towels and garbage piling up with no help in sight. Fourth, there's no water pressure and the water's brown. Only a trickle comes out of the shower. If you turn on hot water only, it comes out brown. Also, the card reader to the outside doors don't work next to my room. Having to walk around to the far side is a small issue, but they know the sensor is broken and appear to have zero interest in fixing it. And finally, my room is infested with ants. They're huge, biting carpenter ants. I am going to have cut my stay short and switch hotels.
Poor customer service
This is not breakfast served from 7-10am. This is shutting down at 9:30 and turning at least 7 people away from 9:45-10am. The waitress was unapologetic about the food being sparse and suggested a local bakery. If you aren’t going to honor your hours, change them.
Broken plumbing, no internet, unhelpful staff
Horrible experience at this hotel. It should be shut down until they can remodel and fix the plumbing. The staff was not helpful when I raised problems with the plumbing and wifi. The heater in the room was extremely noisy as well. There was no info about breakfast or in-room dining options.
Treatment of top tier HHonors member
The rating is only due to the management team at this property. The rooms / location are wonderful. I am a HHonors Diamond member (top tier). Less than 15 nights away from becoming a LIFETIME member. I've stayed at this property countless times over the past decade+ (usually for business travel). On several occasions, my travel plans have changed last minute forcing a cancelation of the room. Everytime i've called to cancel at the last minute, I was never charged a cancelation fee, even though the policy was clear that cancelations were to be 1 day prior to arrival. as a HHonors Diamond member, I always appreciated the courtesy, figuring it was to keep the top tier members satisfied and have them return for future stays. That was until earlier this month. I called to cancel the stay the day of arrival. I was told I would be charged a cancelation fee of the first night room charge. When I contacted the property General Manager to ask for this to be waived, I was told it is hotel policy. Even when presenting the cost of the cancelation fee against future revenue during future stays, I was again told the fee would not be waived. There are five other HHonors properties within 5 minute drive that I will choose for future travel as this property management seems to not care about member loyalty. One item to note, I was offered a free stay certificate equivalent to the cancelation fee charged, but that was not what I had wanted or asked for. I will not be staying at this property while this management team is in place.
Management slipping on this property
We have stayed here for the location when visiting family in Beaverton. This time we were not as impressed. It appears that management is losing control. Breakfast service is poorly managed. No decaf coffee. Two huge coffee urns allowed to run out at the same time. One day there are large cups with cardboard sleeves; the next there are only small styrofoam cups. Next day back to large cups, but no sleeves. Stations messy. When hot foods ran out during service, it took 8-10 minutes to get them refilled. No metal spoons. Some days nice napkins; other days just cocktail napkins. No consistency with anything. Also the same day's newspaper on offer each day. I was told newspaper service had been discontinued. Room cleaning only every 5th day. Really? Most hotels are at least doing every 3rd. The overall impression is that the hotel is struggling financially and is trying to cut costs by reducing personnel and service levels. We will be looking for alternatives.