DoubleTree by Hilton Hotel Portland – Beaverton is located off US-26 near Portland’s tech sector, with a free shuttle to area companies within five miles — including Nike World Headquarters and Intel. The hotel is nine miles from downtown Portland, passing by the Oregon Zoo on the way. Work out in the fitness center and cool off in the indoor pool. Every stay starts with DoubleTree by Hilton’s signature warm chocolate chip cookie.
TripAdvisor
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Excellent customer service!!!
Welcoming lobby area with super helpful and friendly staff. Julius was especially exceptional!!! Breakfast had a nice variety of food and drink. Coffee is really good. We had one issue in our room but it was taken care of promptly and they communicated clearly with us through the process, which we very much appreciated. They also compensated us nicely for the inconvenience. Again, Julius was amazing! Rooms are spacious, clean and modern. The towels and sheets and bed were all great. Conveniently located. The few poor reviews given by others did not match our experience at all! We have a grandchild here in Portland and will be back regularly and we will definitely be staying here.
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Satisfactory one night stay.
The hotel was a convenient and decent place to rest our heads. Parking is plentiful and you can bypass the front desk and enter the building closer to where your room is, using Hilton’s digital key. The room was clean but strangely configured—the bathroom sink is outside the bathroom. While everything worked fine, the fixtures are from the 80’s and 90’s, with no power or USB plugs on the nightstands and no way to dim the room lights. The drapes were especially aged, with tears that look like a wild cat got to them. The shower, a remnant of the hotel’s original build quality, was nice, but the body gel container was almost empty and there is no bath soap provided. Beware the bathroom ventilation unit—although effective, loud is a nice description. Would stay here again for another brief stay if the price were right.
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Broken Toilet, No Keys, Ineffective Curtains
They couldn’t issue physical keys because of a system issue – thankfully my digital key worked so I could at least get into my room. That room's toilet didn't work, we called down to the front desk about it and all they did was send up a plunger – I guess they expect guests to fix their plumbing issues? After 20 minutes of plunging the toilet still wasn’t working so we called down to the front desk again, this time they sent up some towels. That in no way addressed the problem so we continued plunging for another 10 minutes and it wasn’t getting any better. We decided this was a waste of time as we are not professional plumbers. We called down to the front desk and asked if we could move to a different room. They said that would be no problem, but we needed to bring all our stuff down to the lobby for them to assign us a different room. We asked if they had resolved their system issues so we could be issued physical keys for the new room, they said it had and it wouldn’t be a problem. So, we packed up all our stuff and went down to the lobby. Once in the lobby it turned out they had NOT in fact resolved their system issues, they had gotten worse so the person on the phone had lied to us. Now not only could they not issue keys they couldn’t access which rooms were occupied and which were not so they couldn’t move us to a new room after all, so we packed up and moved all our stuff to the lobby for nothing. The front desk person said they could go to the back and try to access their system a different way, I said I didn’t really care what they needed to do to find out which rooms were unoccupied and that we would wait for them to do so. Eventually they found a room for us to move to however they were still unable to issue any keys so they could let us in but we wouldn’t be able to leave our room because we’d have no way of getting back inside – we couldn’t use the pool, go out of dinner or shopping or anything, we were functionally prisoners in the room if we wanted to have somewhere to sleep that night. Staff made no effort to assist us moving our things despite one member of our group clearly being disabled and walking with a cane. This new room had some issues of its own, most notably a flood light just outside the window and blackout curtains that weren’t installed properly so we had a bright light shining in the room all night. Also, it sounded like a track and field event was being held one floor above us. At about 3:30am I was awoken by a notification from the Hilton app that yet another new room had been located for us. I was not going to get my family to pack everything up again and force a disabled woman to change rooms in the middle of the night, so I ignored the message. The next morning, I went to the front desk to check out because I was concerned that the room change may cause issues checking out in the app. The front desk staff asked about my stay, and I explained everything that happened. They said the system issue was scheduled maintenance, I asked why the two staff I spoke to the previous night were both surprised and unprepared for it, she said it was random, I said random is the opposite of scheduled. She said it was “randomly scheduled” which makes absolutely no sense and felt like double-talk trying to cover the fact that I had just caught her in another lie. She said the IT department regularly schedules 3 hours of downtime for system maintenance but that they do not inform the hotels in advance so that it was scheduled for IT but random from the perspective of the hotel. This is unprofessional and disorganized at best, nonsensical double-talk to cover a lie at worst. She said that normally we could have been helped but because we paid in advance there was nothing they could do. I thought pre-paying meant you couldn’t cancel or change your booking not that you were denied full service – to the best of my reading of the terms and conditions there is no mention of this limitation. The person at the front desk said we would be contacted by phone by a Manager for “service recovery” but it’s been over 24 hours and there’s been no call and no e-mail. Staff are nice, lying about their system notwithstanding, but they are not equipped to solve problems. And don’t think a higher loyalty level will help, I am Diamon status, the highest of Hilton’s loyalty tiers, and it made no difference. I think I’m done being loyal to the Hilton brand
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Once a huge fan. No more.
My two adult children and their families live very close to this hotel, so I have been staying here for the past 3+ years when I visit from California. I have stayed here so many nights that I achieved Hilton Diamond Status here. Even during the pandemic, I stayed here and ws welcomed on a first-name basis, received welcome amenities and personalized notes in my room, and had a special contact to call for preferred rates. While never elegant, this hotel was consistently clean and welcoming and friendly. No more. This weekend I took some additional family members for a 3-night stay and it was a complete disaster. Whomever is running this hotel doesn't give a damn about the guest experience. Here are som eexamples. I booked the 2-bedroom family suite for our group months ahead of time. The day of arrival, the hotel called to tell me it would not be available due to another guest extending their stay without authorization. We had to accept rooms across from each other for one night, which is not ideal for our 3-year-old. We were offered a discount for the first night and promised to move the following day. in the morning, there was no breakfast service. An employee did not come in, so there was no food. Later that day, when we returned to the hotel, our promised room was still not ready, but we were locked out of our prior rooms, with all our belongings inside. After two trips to the front desk to get new keys (they didn't work), we finally got in for our granddaughter to nap. Housekeeping then came twice, including once with management in tow, to throw us out of the room because we had been checked out. On the second morning there was breakfast, but just barely. There was a shortage of food, and most of it was cold. There were spoons, but no forks or knives or napkins. And no coffee. We didn't even try to have breakfast on our last morning. In addition, the bar was closed every night. On the second morning I was assured it would be open that evening, but it was not. When asked a second time, I was told it was "being remodeled" and would reopen soon.The bar is right there where breakfast is served. It was not "being remodeled" in any way, shape or form. Probably a staffing issue. Finally, the lobby floor was an absolute mess all four days of our stay, no matter what time of day. Dirt and leaves were strewn all over the place. I commented on it and was told they clean it up often. I have stayed in this hotel for the past several years, through all kinds of weather. It has never looked like this for more than an hour. Management
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Worst stay ever at a Doubletree
Worst customer service ever at a Doubletree. Would have been better staying at a cheap motel, because you at least expect this level of treatment. Complaints are as follows: 1. Upon check-in, minor issues of no usual Doubletree cookie, no information on dining availability, and no acknowledgement of Gold status benefits. 2. Went downstairs the next morning and found all dining closed and abandoned. Wish this was told to us at check in so we could make other arrangements. 3. Most shockingly, when we went to the front desk at prime checkout time(10:30) to discuss our concerns, it was found empty. Not a single employee could be found in the lobby. Even after waiting ten minutes, nobody ever appeared. Fed up with zero service and an abandoned hotel, we just left, unable to even do a basic checkout. I was forced to use the app to complete the process. To be fair, the room was comfortable and clean, but the lack of employees or care was unacceptable. Photos of the crickets chirping at the front desk and dining area are included.