Hotel Eastlund

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• 

  November 21, 2025

  CTD2019

  Sorry, we are moving on.

  Done. We drive a couple of hours from the coast looking forward to a lovely stay in Portland regularly! As guests, we have expectations for a smooth, welcoming and quiet experience. This was our fifth stay at this hotel. For any management team that is a golden customer and a golden opportunity to let the customer know they are appreciated. No so here. This time, unfortunately, they were filming something when we tried to check in and it was a disaster from trying to park to reaching the front desk. Which I was rudely told was not allowed. That’s when I realized that the lobby was overcrowded with an arrogant, entitled film crew along with many hanger ons! OMG, totally rude. No arrangement was apparent for the off chance the front desk might be needed at check in time? Not only that but this time we were given a room near the tram and we could hear it and the train all night, add on a very noisy room refrigerator and we did not sleep well. Housekeeping is now only available if ordered the night before— if you request it before midnight. Then, after being told at check out that the price of parking has increased to $43 per night and a not great experience in the restaurant the night before —- we are saying thanks but no thanks and moving on. I mean, really, we can stay at the Benson for the same price, what are they thinking??? The valet, Jason, I should add, saved the day and was super nice and helped us sort through it all. Thanks Jason.

• 

  November 10, 2025

  Alan F

  Eastlund Hotel by Best Western in Portland, Or

  What a disappointment this hotel was. The hotel is built besides Portland's light rail. Apparently, several of the rooms are very susceptible to the light rails continuous noise. We were unfortunate enough to be in one of those rooms. We complained to the from desk about the noise and asked to be moved. They indicated that they were aware of the noise problem in our certain block of rooms but could not move us that night. I would have left but had already prepaid for the room. I got no sleep at all. It was terrible. Upon our departure I reached out to the manager of the hotel and requested compensation for the one night I didn't get any sleep. They offered me a free room upgrade next time I stay there. Well, at this point I have no plans on staying there. After I rejected the managers offer, he ghosted me. I did contact and submitted a complaint with Best Western Corporate, which oversees hotels that use their name. Corporate was very nice but did nothing - they took notes. I was very disappointed on BW Corporate lack of input on how their customers are treated at their associated hotels. At this point I cannot not recommend the Eastlund hotel in Portland nor can I recommend any Best Western hotel for their lack of concern for their customers. This could had been so easy to resolve. But some silly manager stuck his heals in the ground and refused to move. What a disappointment, what a shame.

• 

  October 27, 2025

  FQTV_IT_Nurse

  Always a Great Stay

  I have reviewed this property before, so I won’t go into a lot of detail, other than to say it’s always fantastic. You don’t actually see any Best Western signage any place, but it is part of their Premier Collection. Immaculately, clean and safe. If you park, they do have valet parking, I usually take the MAX when I’m in downtown Portland, and the convention center station is catty corner from the hotel, less than a two or three minute walk. Always immaculately clean, reception is friendly and courteous. Fantastic rooftop restaurant and bar. Can’t say enough nice things.

• 

  October 5, 2025

  Ariel S

  Clean, friendly and the best beds!!

  The customer service at this hotel was top-notch. From offering greet personalized restaurant recommendations to giving us extra bedding for our little kids to their general friendliness, it felt like they had a genuine desire to take good care of us during our stay. FYI— they check in with their guests by text and you can text them questions anytime, which is super convenient. The beds were a 10 out of 10 in comfort. It’s been a while since we had a great hotel experience and it was a relief to find that it was still possible! Very walkable to MODA CENTER, too.

• 

  September 25, 2025

  Trina J

  Most recommended hotel with kind employee's

  During check in a lady named Amanda assisted us and was more than helpful and reassuring that we could ask for help any time of the day or night. After returning back to the hotel many hours later there was a extremely nice gentleman named Patrick at the front desk. Before I learned his name he stood out to me. Hearing his speak with other Customers with such enthusiasm and reassurance made me feel confident that I chose the right hotel. AMANDA & PATRICK single handedly with no knowledge of my discomfort in portland, made me feel so comfortable that I would absolutely book a room at this hotel again. I will only book with this hotel when I come to Portland because of the customer service that was provided at this hotel!