- Family Friendly
- Air Conditioning
- Pet Friendly
- Restaurant / Lounge
- Handicap Accessible
- Internet Access
- Fitness Facility
Virtual reality is almost as good as being there.
Great location and friendly staff
The location of this hotel is perfect to walk many places in Portland. The street is quiet and neighborhood safe. The hotel has aged relatively well and seems well cared for. The bar is well stocked for cocktails. The valets were friendly and timely retrieving car, but did not come through on promise of charging our EV. With no clear commitment that our car would be charged after two night stay and need for it to be charged for our drive home, we finally charged ourselves. With more people moving to EVs, if a hotel is going to offer charging as an amenity, they need to be more organized and follow through.
First of all, we lucked out and got a parking spot right smack in front of the hotel windows. Felt quite safe! We had heard that the valet service out front is not associated with the hotel and can sometimes be not quite honest, so we were happy with our parking. Justice, the hotel clerk, was as nice as can be and gave us suggestions on where to walk and where to avoid (a small section). The room was modern and very well designed for storage, etc. We also ate breakfast in the lobby and it was quite delicious. Would definitely recommend this hotel to friends.
Great staf not for Family.
As far as the customer service goes, this is one of the best hotels I stayed at. But, lack of a good restaurant and not having a traditional refrigerator in your room brings down the value of the hotel. First of all, you need to have your key card to enter the hotel from the front door. Now, if one of the staff members sees you coming, they always opens the door for you, but there were many times, I have to drop all my staff to h=get the key card out of the vault. I do understand the reason, but its still hassle if you have little kids with you. it is in walking distance to everything. Plenty of restaurants and bars, you won't go hungry. The issue is homeless. There few homeless tents right outside the hotel. They won't do anything to you, but its smells a lot. One of the biggest issue in this hotel is the restaurant. If you reading this please get rid of that restaurant. The employees their try hard to please you, but on one night it was closed due to lack of staff, then other night then employee there can't even ,make drinks because he was not the bar tender. They have limited menu and can't even get that. Vaux was the name. I mean it was empty on Mother's Day for dinner. Good thing hotel is close to all the restaurants. Room don't have a fridge, they have a cool box. It will hold your items little above room temp, but for a family with little kids this is not enough. They also don't have water bottles, they have filling stations, so if you don't like that, they you need to bring g your own water. Hotel also don't have place to buy things like water and snacks. After I checkout, I got a bill online and I was charged 49.00 for three days for parking, even tho I only used it one day, also, I was charged, breakfast I didn't even have and food that I should got credit because I'm a AMEX customer. Good thing, I check before I got on the plan. After taking to Sage, She took care it right away, but it should not happened. Like I said staff is very friendly and always ready to help you, that the best part of this hotel.
Excellent hotel in the Pearl
We were very impressed with the location and amenities of the Canopy. The Pearl is a great neighborhood and while close to Downtown, felt much more safe and inviting than Downtown. From the moment we checked in at the Canopy to the time we checked out, the service was excellent. You could tell that the staff genuinely cared about the guest experience and going above and beyond to make sure that we enjoyed our stay. The rooms were very modern and well appointed and we especially liked the water carafes and water machines on each floor instead of having plastic disposable water bottles. Overall we would highly recommend the Canopy to anyone visiting Portland.
Avoid this hotel
The hotel is nice and the front desk staff is friendly. Please read on… We paid $47 for valet parking because we thought our car would be safer with the hotel valet. However, during the 2 nights that our car was with the valet, we had about $300 worth of miscellaneous items stolen. Someone put down our back seat and took items out of the hatch. The car was not broken into, so it happened while the car was wherever it was parked by the valet. We reached out to the hotel. They used the “we contract out…we aren’t responsible” excuse. Of course Towne Parking, who is responsible for valet parking at this hotel, gave us a “too bad, so sad” response, saying they didn’t find that they were responsible, we could contact our insurance and then maybe settle through arbitration. Seriously!! I see other reviews that also mention problems with valet parking. My recommendation would be to avoid this hotel. There is something shady happening with their valet and no one is taking responsibility.