Scenery--5 star! Lodge--maybe 2
The surrounding are fabulous--right on the beautiful MacKenzie River, nestled among towering fir trees, beautiful gardens (even in winter!) and trails to explore. The Hot Springs themselves come out of the earth too hot to touch (around 200 degrees, I think) and are fed down into swimming pool structures at the lodge where they become pleasant hot-tub temperatures. The pool itself could use a resurface--looks kinda disreputable. If you're a guest, the pool is part of the package, along with a free pool towel. (There are day and hour rates for "drop-ins" and towel rentals.) They do have some pool noodles available so one can float w/support.
The lodge itself is pretty sad.... At first glance, one could think "rustic," but that's a kind description. The aesthetic is PNW/rustic, but the facility is badly in need of repairs and updating. Internet is available in the lobby, but can be sporadic. Cell service is pretty nonexistent. Our suite was functional, in that there was a working kitchen and we had a bathroom, bedroom, and sitting room. The bed was okay. The rest of the furniture left a lot to be desired. The view out of the sitting room overlooked the river & pool; the bedroom overlooked the parking lot. Before I saw the lodge and our room, I had thought rates were less than expected. I've revised that opinion to "you (almost) get what you pay for. If you're looking for luxury or plan to spend much time in your lodging, you'll likely be disappointed.
Breakfast, included with lodging, was very limited and served to each guest--basically one main item (a frozen burrito), a juice, bread, a yogurt, a fruit. Only one per guest! No GF offerings (which I need). Staff were very polite and mostly helpful, though the desk person (maybe manager?) was less so. We drive an EV and inquired as to plug-in possiblilties. There are RV hookups in the parking lot, and we offered to pay for one for the electric hookup when we discovered that there were no other alternatives for some miles. This person at first said no because they didn't want to be responsible if it "fried the car " (not realistic) and then said it was because if they let EV people do that, they would sleep in their cars and not pay for a room. She said she thought there was one at a gas station "down the road." This served with a bit of attitude... .
I want to go back, bc the area is SOOOO beautiful. But would go w/open eyes this time--maybe as a day trip.