About University Inn & Suites Eugene
Reviews & Ratings
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September 28, 2026Sharon PI found dog poop under my bed. I'd post a photo but it's pretty gross.
I booked for two nights and on the morning after the first night I woke up to a bad smell occasionally and looked around but couldn't figure it out. That afternoon when I was back I searched a little more and found a pile of dog poop under the bed I had slept on the night before. I went to the front desk to report it and the initial response was to offer me a can of Febreeze and some free snacks. There were no vacant rooms that I could move to even if I wanted to. Eventually they were able to get a cleaning crew in but I think all they did was pick up the poop and spray some cleanser around. The room still smelled bad and I ended up checking out that night rather than spending a second night there. I mean if that's easily overlooked, what other corners are they cutting? I was too unsettled to spend the night again so because it was move-in weekend, I ended up spending over $200 more to get a hotel an hour away. I've been trying to get a refund for several days now and everyone is pointing fingers for responsibility: the hotel says they can't do anything and I need to work through my booking service; the booking service says the hotel isn't answering their emails or calls to verify the refund. It's absurd and upsetting.
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August 23, 2026DayTrip23389551852Enjoyed our stay!
Nice room , comfortable beds , microwave and fridge, coffee maker, blow dryer, iron & board included. Friendly employees. Had a nice stay . Not the best area for dogs unless able to walk off property.
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August 22, 2026Katrina R
Fabulous stay for a very reasonable price
I've stayed here nearly every time I've visited my daughter during her 4 years at UO. It's always clean with friendly, helpful staff. It's very close to campus and within a short walking distance to a handful of restaurants to help with those times you're super exhausted after a long day if driving, moving, graduation, etc. It's a great place to stay and I'd do it all over again.
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August 11, 2026Departure24846213677Not good.
I booked this hotel based on some reviews I saw on line. Im not sure what room they had, but the room we were assigned was not good! We did have a "dog" room, since we were traveling with our dog. We pay an extra fee and do not think we should be given a subpar room. We are very consciences. The couch in the room was very old, ripped and the hideabed was sticking up and would not close, It was not useable, but woukd never sit on it. The bed was hard and not comfortable and the 'white' bedding was extremely dingy. There was baseboard missing on the wall, black mold on the ceiling above the shower, probably because there was no fan in the bathroom. The breakfast was very simple and the garbage in the small dining room was overflowing. The whole experience made me realize that it is not worth trying to save money on a cheaper motel.
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July 20, 2026Becky S
Not the worst, but still pretty bad
A/C stopped working during the night. Room needs repairs to the bathroom door, bathroom fan and long black marks need to be scrubbed off the floor by the door. Traffic kept waking us up. TV stations only on the small TV. Pillows hard to sleep on. Towels scarce and thin. Breakfast very minimal. Just overall a bad feel. Not at all worth $125. I don't know about other rooms, but don't book room #120.