About University Inn & Suites Eugene
Reviews & Ratings
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August 11, 2026Departure24846213677Not good.
I booked this hotel based on some reviews I saw on line. Im not sure what room they had, but the room we were assigned was not good! We did have a "dog" room, since we were traveling with our dog. We pay an extra fee and do not think we should be given a subpar room. We are very consciences. The couch in the room was very old, ripped and the hideabed was sticking up and would not close, It was not useable, but woukd never sit on it. The bed was hard and not comfortable and the 'white' bedding was extremely dingy. There was baseboard missing on the wall, black mold on the ceiling above the shower, probably because there was no fan in the bathroom. The breakfast was very simple and the garbage in the small dining room was overflowing. The whole experience made me realize that it is not worth trying to save money on a cheaper motel.
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July 20, 2026Becky SNot the worst, but still pretty bad
A/C stopped working during the night. Room needs repairs to the bathroom door, bathroom fan and long black marks need to be scrubbed off the floor by the door. Traffic kept waking us up. TV stations only on the small TV. Pillows hard to sleep on. Towels scarce and thin. Breakfast very minimal. Just overall a bad feel. Not at all worth $125. I don't know about other rooms, but don't book room #120.
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July 14, 2026Stacy M
No Internet, non working shower and loud a/c
I will start off saying it was clean. Other than that, it was terrible. The internet didn’t work and we had to keep going to the office to get on. The a/c rattled and was loud. The worse part/ the shower didn’t turn on! After 9 hours driving a hot shower was looked forward to. It was after 9 pm when we discovered that and didn’t want to wait for maintenance to show up as we had an early day to continue our journey. Would never stay there again.
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June 13, 2026Brett THere for the track meets and running
Old school trappings but clean. Loved it here! Friendly staff…all of them. Located close to coffee, groceries, and running/walking paths. Highly recommended!
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February 3, 2026Trav E
Racist hotel workers / rude owner
I believe this place had it in for me after I complained the very first night when I checked in about the parking structure. There was a note about me entered in the computer saying that I am rude to warn the other workers that are going to take over the next shift. All 3 staff member at the front desk could look at. This establishment is ran by the rudest and people I came across not just to me but to my son who is a minor as well. This place has the most inconvenient parking structure I have ever been too. Very small, not enough room for everyone to park. The plumbing is horrible- the shower pipes squeak loud throughout your entire shower, the sinks had hardly any water pressure. The refrigerator made loud noises all throughout the night . You can hear water dripping from the upstairs rooms causing condensation which explains the ceiling and bathroom door that had water damage. You can smell mold over the layers of paint. The ac unit went out over night which made sleep more uncomfortable which was accompanied by the smallest couch throw pillows I’ve seen for overnight stays on a bed. The floor was raising up by the bathroom sink area causing a trip hazard. Horrible out dated rooms, very uncomfortable for anyone to enjoy on a trip. To top it off, Garrett was rude to my son by ignoring him when my son walked in lobby to say good morning and then proceeded to ask where the breakfast was at. All he did was point and not even look up at him - horrible customer service by him , which explains a lot since his general manager Julio wanted to profile me by saying “oh I know your kind“ while trying to recieve a refund since I wanted to check out and not stay there anymore. Management not having great customer service, no respect, being insensitive, racist, rude, and nonchalant is passed down to its employees which explains the behavior that I had to endure. I am the wife who didn’t go on this out of state trip. I called the hotel blocked and Garrett answered the phone. I asked if I could have the number to their corporate office and he said he was unable to provide that information per hotel policy. He then said to call between 8am-3pm M-F to speak to the general manager and hung up the phone. I couldn’t even ask anything. I called back and when he answered I said I believe you hung up on me. In a very rude tone he said “I already told you, you can call back….i cut him off and repeated what he said. I then said what I want to know is the managers name so I know who to ask for when I call back. He again tells me he can’t give me that information. I researched and found out this hotel is owned by ALKO Hotels. General manager is Tina, her husband is VP of ALKO. When she called me she was very rude. Instead of hearing my story and what I had to endure she kept cutting me off, telling me that she believes her employees side of the story and proceeded to say that she had a meeting at 2pm and heard me talking for 5 minutes already so she had to go. I told her this was uncalled for and she needed to have her employees take an ethnics and customer service class. She laughed at me and said she called me as a courtesy and has to go. As I was still talking she spoke over me once again and hung up on me. I will be calling the BBB and Channel 9 news which is local to Eugene, OR. Unless you want to be treated like crap, I suggest you don’t stay at this hotel. I would have rather stayed in the car overnight than to stay at this hotel.