University Inn & Suites Eugene
Eugene,
Willamette Valley
1857 Franklin Blvd
Eugene, Oregon
97403
TripAdvisor Traveler Rating based on
186 reviews
TripAdvisor Traveler Rating based on
186 reviews
TripAdvisor
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May 28, 2023NatalieReedA nice stay.
Very friendly and helpful, responsive employees. Motel itself is old but clearly they are working on renovations, and I found it quite quaint. Reasonably priced and located within walking distance to Hayward Field and campus. Would stay here again.
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August 8, 2022Obadiah1950You get what you pay for lesson
We just stayed for one night.Bed was very firm but provided an ok night's rest. Ear plugs recommended plus slippers/socks when walking on the stained dirty carpet. Fortunately the carpet was a dark brown color.I wondered if it had ever been steam cleaned. The bathroom was adequate and appeared to have been recently remodeled.The bathroom door had multiple poorly patched holes the size of a fist plus a steel plate where the door had been kicked in.The walls also had unpainted repairs to holes in the wall. Perhaps the damage was caused by a disgruntled U of Oregon fan upset his team was defeated by the Utes or Huskies? I now understand why this hotel places a damage deposit at check in. The University Inn was less expensive than nearby competitors.I don't expect comparable amenities or ambience,just a decent nights sleep in a clean place. We won't be staying again at the University Inn.
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August 20, 2021John NShowed up and it is closed
Was headed to Eugene for an event had seen this place in the past and figured I would give it a try. Booked a room on line then when I showed up the driveway was blocked by fencing (but you can see cars and people inside) . Went into the "lobby' and the person there told me that the hotel had been closed since Nov 2020. So not sure what is gong on with the fenced in people but seems that this place is closed for regular guests at this point
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September 19, 2020249hs
Extremely Helpful Unhelpful
Wish I read the reviews before booking. Called the morning of the visit and asked if it would be possible to get a rollaway in the room because I was traveling with 2 -15 year old kids. The person on the phone was very accommodating and told me everything would be taken care of. Arrived at the hotel only to be told that the “guy was new” and no roll away could be placed because of room size. When I asked for options, I was basically told there was nothing I could do. I asked if I could just cancel the room because I was promised something they couldn’t deliver. Now I’m stuck with a tiny room and crammed in. The “manager” at the desk was extremely unfriendly and not helpful at all. Will be speaking to the overall hotel manager.
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August 27, 2020V8169IOcorym
Not letting this go
Let me start out by being there, the hotel is cute cozy affordable but the business ethics are far from normal shady downright thievery. And like I said I will be honest, rented three nights I’m working up here my wife and relatives that were sick with the Covid so I took my 13-year-old boy with me , And he stayed in the room for eight hours while I went to work they didn’t even know it’s there he didn’t harm nothing he’s more mature than the people that work there so they double charged me $72 which they did return I paid for the room and they charge me $150 deposit that night I called the front desk guy over to help hook up the PlayStation to the TV knowing my son was there well we were lying in bed for me to get up to go to work the next morning and a intoxicated woman next-door proceeded to be on my door and make a freaking Rucus to the point I couldn’t sleep I called the front desk but that’s besides the point. They found out my son was staying there while I was at work the last night because he locked himself out of the room so I get a threatening phone call which I took care of the matter we had a night left and I moved us to a real hotel that tends to the average person not their way. So after I had a con for station with the manager she got pissy with me and I return the favor getting pissy with her stating the facts like I said I’ll be fair well All of a sudden I called to see where my $150 deposit is they start making up fabrications of a towel first it was stolen then it was soiled than the rollaway bed was used I mean they just did everything in their power to Steve $150 because I stood up to the lady the manager well little did she know my wife is a reporter little does she know I already filled out a complaint to the Better Business Bureau people watch yourself if you stay here the manager is a thief pure simple thief she think she can take your money and he didn’t even tell me how much money he was taking off my card for deposit when I checked him he just did it after double charge me twiceSo be careful if you stay here watch your wallet because she will do you even look at her wrong she gonna take your deposit she’ll make up fabricate lie just like a thief well to get your deposit I will not let the Cisco I am going to have my wife write about it in the newspaper and she will get $150 that she stole for me out in bad publicity be very careful at this place they are thieves