Located half a mile from Portland International Airport and only 10 minutes from downtown Portland. You’ll find a popular selection of shops and restaurants just a mile down the road at Cascade Station. Enjoy the hotel’s 24-hour fitness center and complimentary breakfast and WiFi
About Tru by Hilton Portland Airport
Reviews & Ratings
-
Horrible Experience - Confirmed Bed Bug Bites
We stayed from March 7th to March 9th, and it completely ruined our trip. While we felt itchy at the hotel, the actual painful welts didn't appear until we got home due to the 2-3 day incubation period. I now have 18 swollen, itchy bites on my arms and near my private areas. My husband also has a row of bites on his arms. We went straight home and didn't go anywhere else that could cause this. The pattern of the bites makes it undeniable that the bed was infested. This is completely unacceptable for a Hilton property. Travelers, please be extremely careful and check your sheets!
-
Never going back to this brand
Cheap in every way $10 to park in a surface lot and you have to walk to another hotel to get your ticket validated for exit. Room in gloomy and dark. No overhead light in bed area and two bulbs are burned out in small lights. No closet. Every finish is the cheapest possible. Never again.
-
Close to the Interstate and Easy Access to the Airport
We spent the last night of our Sierra and Cascade National Park trip in Portland before flying out. Aside from dinner, we did not do a lot in Portland, so this was a perfect location near the Interstate and close to the airport. It is like other Trus so the rooms were clean and efficient and a great way to end an amazing trip. Staff was great and the location very convenient.
-
The Commercial With The Competitor - Hilton Lied - Competitor Better
I would never stay at this place, they are disorganized and then blame you for not being prepared. It took us almost 45 minutes to check in. After checking in, we get to the room and the remote for the TV will not work, I called the front desk. The clerk explained to me that there were only 11 channels at the hotel, that was the first sign something was wrong. We put in a 4:00 am wake up call because we had to be to the airport for a flight to Japan by 5:00 am. We did not get a wake up call, and better yet when we asked why it was explained to us that we needed to be better prepared and should have had a back up. Of course, my daughter did miss her flight, we spent a bit of time getting her on the next flight. We go back to the hotel, because the flight was missed and slept. We set the alarm to wake up to check out the next morning with an hour to spare so we could have the breakfast. Low and behold the breakfast was shut down early, why? When asked, I got a shrug and I don't know. This hotel was a nightmare on steroids. It cost us money for changing flights out, it cost us money for parking, which they do not mention at the time of booking. But they change the rules as they see fit after advertising one thing. Do not waste your money.........
-
Great Place to Store Luggage. Horrible Place to Be Human.
Let’s get one thing straight: Tru by Hilton is not tru to the Hilton name. If you’re looking for comfort, friendly service, working A/C, or a pancake that doesn’t cause a small-scale riot, keep driving. Check-in was a surreal experience. I walked up to the front desk only to realize I was interrupting a deeply important conversation about…something definitely not my reservation. I stood there like a ghost at a séance, waiting for them to acknowledge that I existed. Eventually, I got a room. Should’ve just asked for directions to a better hotel. The room itself? A humid, foot-scented cheese cave. The A/C unit smelled like someone’s socks after a 5K in Crocs. When I asked to switch rooms because the unit wouldn’t go below 74°, they shrugged and said, “We’re sold out.” Funny, the Hilton website showed available rooms, and there were actual Hilton staff at other properties offering to help. Not this place, though. They were too busy being annoyed by the sound of pool balls in the lobby. Parking was a full-on saga. We paid for it, but the validation machine was broken most of the time. To leave the lot, I had to walk to another hotel, get my ticket validated there, and then come back just to drive out. You’d think for $10 they’d give you a magical “in and out” pass. Nope. Just vibes and regret. Oh, and breakfast? Picture a line of caffeine-deprived guests surrounding a sad, broken pancake machine while staff ignored the growing tension like it was someone else’s apocalypse. People were seconds away from flipping tables. You could smell the syrupy despair. In the end, I learned one valuable thing: this is an excellent hotel if you’re a suitcase. Just don’t be a person with expectations.