TripAdvisor Traveler Rating based on
52 reviews
Located half a mile from Portland International Airport and only 10 minutes from downtown Portland. You’ll find a popular selection of shops and restaurants just a mile down the road at Cascade Station. Enjoy the hotel’s 24-hour fitness center and complimentary breakfast and WiFi
TripAdvisor
I was looking for a hotel close to the air[port for just a quick one night stay. This hotel was perfect for that purpose. My room was clean, comfortable, quiet, and well-equipped. Like all TRU hotels, the lobby is filled with things for kids to do, snacks, a whiteboard with local events and restaurant recommendations, and a workout center. The one thing that was unique...the main parking lot doubles as a park and fly lot (I believe). You have to get a ticket and have it validated to get in and out of the lot. This would have probably bothered me more if I had stayed longer than one night.
Solid place - very clean and simple. The faux modern design gets cutesy and old, but overall the cleanness and quality delivers. Very comfortable rooms and mattresses, good light blocker shades. Surprisingly nice breakfast (standard stuff, but decent for what is typical). The hipster vibe doesn't quite do it, but nice staff, clean rooms, and easy digital check in experience made it worth it.
Let me start from the beginning. I booked a couple months prior through Expedia via my travel agent friend who I happened to be traveling with during my my stay. The morning of the day we were to check in, I called to add her name to the reservation since she’d arrive before me. The woman who I spoke with at the hotel (who I later found out was the manager) told me no problem and since I had already pre-paid, we’d just need a credit card for incidentals. Fast forward to my friend arriving. When she tried to check in, they told her my credit card had been declined and the room had not been paid for. We had proof it had been paid for via Expedia. My friend asked for the manager and the front desk guy said “oh I think she’s busy.” After demanding they call the manager, he does and they start their phone conversation off making jokes and a 5 minute conversation that had nothing to do with what he was calling about. He eventually informed her of what was going on and she said no, we can’t have a room and we’d have to pay for it again. I arrived about 15 minutes later and was able to show on my credit card statement where it had been paid for. The last four digits of the card they said was declined wasn’t even a card I owned (turns out this is on Expedia). Anyway, after another 30 minutes and another phone call to the manager and Expedia, they gave us a room. Turns out the manager they were talking to was the same one I spoke with that morning and had told me we were paid for. What happened between the morning and afternoon that changed my room from being paid and then not paid? Then the real clown show began. We get to the elevator and it won’t stop on our floor. It would go to every floor except ours. So we go back to the lobby and let them know and ask where the stairs are. The three employees behind the desk started busting up laughing at us and pointed us towards the stairs. Up to the fourth floor we went via stairs with our luggage. The room was fine. Parking was cheap for our short stay. Customer service was terrible. I understand the room payment issue was on Expedia. However, this is how you treat your customers? It’s a new hotel and you would think being part of the Hilton brand, they would have a level of service. The Motel 6 I stayed at the following night near Disneyland had a million times better service than this place had.
Love this new hotel brand. Fresh/modern/friendly and hip too! Fantastic prices and the breakfast buffet has lots of healthy options. Note: they do charge for parking, as most all airport hotels do. Free shuttle to and from PDX. Highly recommend.
Great hotel, perfect for what we needed. Breakfast was ok. Hotel rooms were very clean, a few nice touches around the hotel Inc the pool table. Within easy reach of the centre of Portland along with plenty of retail outlets on your doorstep..