Centrally located within Portland/SW Washington and less than 1/2 mile from the Portland International Airport, the newly revitalized Sheraton offers complimentary 24-hour airport shuttle service, complimentary wireless internet, redesigned guest rooms with Sheraton Sweet Sleeper Beds, 24 hour room service along with 24 hour access to our fitness center and indoor pool.
About Sheraton Portland Airport Hotel
Virtual reality is almost as good as being there.
Reviews & Ratings
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No way to order room service even though advertised as available
The front desk staff was lovely. The shuttle was lovely. But NO MENUS TO ORDER ROOM SERVICE. I called down to the restaurant and the poor guy there said there was no menu and to look it up on instagram. I do not do instagram nor is that any way to offer in room dining menu. Poor guy agreed to read me the entire menu. This is ridiculous. It would be quite easy to leave a menu or to at least leave a QR code to the menu.
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Room not cleaned
We had two separate reservations so we had to check out and than check back in for the second night, but stayed in the same room. When we left at 10am on the the second day I told one of the cleaning ladies in the laundry room that our room was available to be cleaned. We did not have the do not disturb sign on the door. When we returned at 6pm we were really disappointed to see that our was not cleaned. It was not touched at all. I let the front desk know but they could only apologize and offer fresh towels as apparently there was no cleaning help available at that hour. Otherwise the hotel was ok, but I can only gave them one star for not cleaning our room.
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Good hotel near airport
Very nice airport hotel and shuttle service was great. Club lounge was nice and afternoon snack and drink was good. Rooms were clean and good size. Large hallways downstairs. Updated and convenient
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Excellent installations and great frontdesk staff!
I’d like to highlight the excellent service I received from Michael at the front desk. As someone who travels frequently, it’s not every day that I experience such dedication. They were genuinely kind, attentive, and made me feel very welcome. Small gestures and a friendly attitude really go a long way, and Michael definitely made a positive impression on my stay.
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Avoid
I went to an event there and it was really bad. The food was terrible at best and the front desk staff must have been having a bad day because they were all grumpy. I did not stay but those in my group that did were very disappointed with their rooms. They also do not accommodate for disabilities so keep that in mind if you are disabled - you are better off somewhere else. Oddly they will agree to that if you complain.