- Fitness Facility
- Complimentary Breakfast
- Spa / Hot Tub
- Family Friendly
- Handicap Accessible
- Internet Access
- Pet Friendly
- Air Conditioning
The bedcover had a spot on it and two pillowcases looked like they had shoe prints on them. The bathroom was ridiculously small - it looked like you had to stand in the tub to close the door. After being in the room for about 10 minutes, we requested a refund and went elsewhere.
We arrived at 4:30 pm to check in (check in is at 3:00) room was not ready, did not get into the room until 5:20. lighting in the room is very poor, was not told that there is a $50 deposit for staying in the room. For the price that we paid it would have been better to stay at one of the other hotels that is close by. Would not recommend staying at this one.
Where is a plug
This was an interesting visit. We were breaking a long road trip and had never stayed in Ontario before. We arrived early and we were given our room. The front desk pointed out we would be better off parking at the other end of the building - they were correct. The sad part was room service were still in our room. We had time and this was no issue for us to wait. Back to the front desk area to wait with coffee. No coffee - but a new batch was quickly made for us. The front desk staff were friendly and helpful. The room was ready and so we wnet back - and this is where things go further awry, when we discover the room was not what we thought we had booked. Not sure whose fault this was but did highlight the online booking of rooms was a little confusing. Could we fix this? To fix it we would have to cancel and rebook. That required a cancelation fee - less than 24 hours. So, we stayed where we were and made do. I needed to use the Internet, which was free, but finding a power outlet required we had to move the furniture. The desk/table was clear meant as just a coffee table. The front desk's recommendation for the evening meal was awesome The breakfast is minimalist but free - items like a waffle maker, coffee, hard boiled eggs and yogurt. As suggested in another review, we sat and eat but most arrived grabbed and went. That said, I would happily stay here again. We had a great night's sleep.
Someone came in room while my boyfriend was sleeping and stole his walet. Tried contacting hotel several times and manement still has not responded. Doors do not shut all the way. Staff very unhelpful filed a police report and still no responce from mangemet to look at the cameras. Kind makes us feel it may of been somone who works there. #awfulservice
Check in was quick, although they forgot to let me know about the breakfast or any other amenities. Room has been remodeled............except the bathroom. I didn't care for the hard flooring, it looked dirty. Bed was comfortable. Hotel was quiet even for having a high school football team staying there(thank you boys). I would recommend and stay here again.