Whether you’re attending the annual Pendleton Round-Up or a trade show at the Pendleton Convention Center, you’ll find peaceful accommodations within view of the Blue Mountains at Radisson Hotel Pendleton Airport. Adjacent to Eastern Oregon Regional Airport (PDT), the hotel places you less than 10 minutes from downtown Pendleton with its Old West charm, Umatilla River views, and breweries.
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If you aren't depressed and traumatized when you walk in the lobby of the Pendleton Radisson, you will be. There's no finer way to ruin your trip and mental health than trying to extract a room key from this hotel's front desk, a place that you quickly realize feels more like a law enforcement interrogation room than something related to the hospitality industry. This Radisson features a surly prison guard for a front desk clerk and you can't help but notice the police state vibe when you quickly discover that your reservation may or may not be honored-- but you will be thoroughly cross-examined and investigated. Bring a lawyer, your best anger management strategies, and a back-up hotel reservation to the interrogation in case you're denied entry. Get ready, tired traveler, because you're about to play the Pendleton Radisson's terrifying, new game, "A Radisson Stay or the Highway?" Good luck. As a special arrival gift, the Pendleton Radisson is pleased to offer both a brutal tongue lashing and what appears to perhaps be a dirty dose of lasting retribution. That's how I met Officer Janelle, the mean, mean, mean prison guard/desk clerk who will rip you a new one if you so much as breathe. Not only did she take more than 25 excruciating minutes to check me in, she grilled me about every single detail of check in. Despite me waving a print-out of my reservation, she initially denied me check in! Why? Because even though I have the same last name as my husband, the same address, plenty of ID, and a complete print-out of our booking, she announced that she wasn't able to complete check-in because the booking showed my husband's first name instead of mine. But wait! There's more. Her next objection focused on the fact that my the final 4 digits of my credit card number was different from the 4 final digits of my husband's card-- even though the rest of the digits were the same-- as is typical when you have two credit cards on the same account like many/most husbands and wives. Of course, she would not allow my husband to text me his credit card image or his ID to show her that we are two married people simply trying to have a place to sleep after many hours of driving. Nope, she decreed, I had to wait for him to arrive to check in. The only other option she'd allow was that I could be given a room key contingent on the requirement that he report in person upon his arrival to the front desk for ID verification. No, she didn't care that he was at an event miles away that was scheduled for many more hours, and he had no car with him. So, guess what we did instead of going right to dinner. We reported to the front desk for a thorough ID and credit card inspection as she demanded. She was just that intimidating and we were worried what she might do to us if we didn't promptly comply with the directive. After the first 15 minutes of animosity, I very quietly and politely asked her to "stop being a bit mean," and she replied like an irritable middle schooler: "You were mean first!" When I said, you're the professional and the host and I'm asking you to simply treat me with a shred of kindness, that seemed to fire up her aggressiveness even more and she doubled down on berating me. And the cherry on top of this giant crap sundae? She apparently accidently??-- or on purpose??-- billed us twice for staying there, forcing us to fight and beg and plead with both the local hotel and corporate for weeks to get the duplicate room charges refunded. If you're looking to have a truly miserable, unending check-in ordeal, accompanied by an intimidating verbal smack-down, and topped off by protracted begging to remove accidental or retaliatory duplicate charges, then the Pendleton Radisson is the hell hole for you.
The View, has a simple yet elegant menu, and the service to match, the waitress was sweet and will have me coming back again, for another plate of pancakes
Nice newer hotel. Very clean and a bit away from town. Walking distance to airport. No noise from airport, very quiet. We easily drove to town, and shopped at grocery stores and restaurants. Would definitely stay there again. They don't have a breakfast buffet, but do have a restaurant for most of the day including breakfast. Also no microwave in room, but nice refrigerator. There is a common use microwave in the main lobby should you need one.
We stayed at this hotel unexpectedly as we were supposed to stay at the Hampton down the road and our reservation there was messed up. After an unhelpful person at the Hampton reluctantly called around and sent over our information to the Radisson we drove back a few miles and checked in. What a difference in customer service——they actually have some! The front desk person Samantha Allison was not only professional, but very friendly and helpful. The assistant manager, Stephanie Johnson was in the office and it was nice to know that there was another employee on duty to help. Both ladies (without our asking) checked for my husband’s long lost frequent stayer number and we got points for our stay too. My husband has lifetime Diamond Elite status with Hilton Honors and we will stay at The Radisson and Choice Hotels whenever possible because of Samantha and Stephanie in Pendleton, Oregon. The property is really cute and newer. The rooms were really nice. Bed was comfy and had great pillows and the bathroom large and plenty of “good” plush towels. The hotel is just a short drive off the freeway and right next to the airport. I would definitely recommend this property to anyone and will stay there next time we drive through. Thank you Samantha and Stephanie, you made our stay perfect.
We were using Pendleton as our intermediate stopover on our way to Boise. We had previously stayed at another hotel further down the hill and had good luck with it. However, after taking 2 hours at that hotel, trying to find clean and decent rooms without success, we decided to go to the Radisson instead. We arrived at 3 AM to find a hotel that seemed brand new, was clean, smelled clean, was bright and inviting, had a nice gentleman at the desk, and received a friendly, late night greeting from him. Our room was large, comfortable, and was easy to get a good nights sleep. Don't let the fact that it's by the airport scare you off....it's a small regional airport and the view is stunning! When we left we deiced to stop in the little restaurant in the hotel and eat breakfast. The food was filling, well seasoned, and seemed like it belonged in a nice restaurant instead of a hotel. The breakfast menu has good options and we felt it was VERY reasonably priced. The chef had run out of pumpkin pancake batter and specially made up a new batch just for us. The pancakes were light, fluffy, and HUGE...we should have ordered the half stack lol. This hotel and restaurant are a not to be missed! The staff is all fabulous and the restaurant is fantastic! We will be back.
