TripAdvisor
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All around great stay
We stayed for a couple nights while visiting family in the area. Great breakfast selection! Love the variety every day - always some type of meat, plus other options for us non-egg eaters. One day there were potato pancakes - yum! Room was comfy and bed was nice, like the space provided with a suite. Stocked coffee and a fridge available with an ice maker. Quiet at night, one afternoon we were around and being next to the laundry was noisy. Pool area was quite pleasant, nice to sit for a few and chill. The water was a bit cold for swimming. Safe neighborhood. I didn’t know about the $10/night parking which took me my surprise (why?)
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Overall experience
They are the best. My daughter came in town from AZ and said it was a wonderful vacation. All the staff were excellent customer service was a 10. The general manager was so accommodating. I will definitely refer family and friends to stay at Homewood Suites by Hilton.
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Forgot apple laptop charger in the room and they simply denied.
We forgot our MacBook charger in the room. After checkout within 2 hours, we called back and they said they will check and get back to us. We even provided the exact location of the charger but they denied that they found it. They even confirmed that that room is not rented to anyone else and that the housekeeping checked the room. We called multiple times to get this response. It's just insane that Hilton hotel started to keep the things which are expensive. We never had this issue in the past for more then 15 years with Hilton but this particular hotel staff is like that. Do not trust the hotel staff or housekeeping at this hotel.
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Great Service & Excellent Staff
The staff is absolutely amazing and very helpful. I Love this place. I will continue to stay here in the future. (maybe they will look into getting a hot tub in the future and another day with social) ;-)
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Fully Renovated, Great Staff & Service
I got an email from the front desk manager the day of our reservation from the Front Desk Manager, Paula Urban, that the hotel was oversold against our original booking for a 2-bedroom unit. I called her on the phone and she did everything in her power to make it right, giving us a nice break to accept (2) one-bedroom units instead and comp-ing our parking. Her attitude and service-orientation was refreshing in the current (general lack of service) climate we currently live in. She also gave us some nice information on the area when we got to the hotel. Compared to reviews written 6 months or more, we found this hotel to be fully renovated and very nice all-around. Rooms and common areas were clean and tidy, breakfast was wonderful with lots of choices - and staff all-around were helpful and friendly. We won’t hesitate to stay here again and highly recommend.