The only full-service hotel in the area to offer a restaurant, bar, meeting rooms, and catering capabilities. While on property, you will not only experience the fresh and relaxing atmosphere of this fully renovated hotel, but you’ll also enjoy spacious and modern guest rooms. Experience the delicious and fully renovated Country Kitchen restaurant where you can enjoy breakfast (served all day), lunch, and dinner. Tap Lounge, located inside the restaurant, has a large assortment of beer, wine, and cocktails and is perfect for winding down after a long day.
About Holiday Inn Ontario
Reviews & Ratings
Read TripAdvisor Reviews
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September 4, 2025Mobile26264938650Quiet reprieve...
Check in was friendly and efficient, room was spotless, sheets were high thread count, bed was comfortable, pillows were different firmness, great sleep
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July 15, 2025Justin MHotel Sucks
I am very disappointed with your property. You have no elevator, rooms are meh, property smells like a mix of cigarettes and construction, no streaming on tv. For the price I’m very disappointed. I’ve kind of given up with IHG properties because only new properties are really good and compete with Hilton or Marriott. As a low level IHG guest I have no recourse other than to reach out to management. I’m very disappointed and dissatisfied over all and this just sucks. You would think that after $7.5 million in renovations they would do better.
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November 15, 2024Anne D
Great for Dog lovers! And impressive remodel!
Wow! Impressive and best for dogs! Completely remodeled. We’ve been traveling for days and this was the best place we stayed in this price range. Nice new beds and furnishings. But the best part was the sliding door directly to the grassy area for our dog. Some rooms faced a beautiful courtyard and pool. So convenient for pet owners! A+++
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July 26, 2024blfakagigiSmiling Staff and Clean quarters!
The hotel is fresh and clean. Room had a balcony. The staff was smiling and greeted us cheerfully! Parking was plentiful and the pool was nice. There is an onsite laundry and exercise room. A restaurant is on the property for meals. There was hot coffee, teas, cucumber water and cookies at check in. They have a small amount of snacks and drinks available for purchase.
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July 26, 2024Ann B
Terrible customer service!
The hotel was modern and clean and everybody was friendly, but totally unaccommodating with their "policies". My first day, I headed to the gym which was clean and outfitted with lots of nice equipment. After my workout, I headed to the small pool which was chilly but had nice patio furniture. An hour later, I was joined by my son who was staying with me and he forgot to remove the Do Not Disturb sign from the door. When I got to the room around 1pm, I took it off. 30 minutes later, housekeeping had not come to my room. So as I headed back to the pool, I passed several housekeepers on the bottom floor (the hotel has 2 stories). I stopped by the front desk and asked if my room could be cleaned. I was totally shocked when the front desk told me "NO" and said they don't clean the rooms on the second floor after noon. I told her this was a dumb policy and if it was their policy, it needs to be posted or communicated in some way. I was told to bring down my used towels and they would replace them. I was not happy. The next day, I left my room at 11:30am making sure to take the DND off the door and saw plenty of cleaning staff. We returned to our room at 9:30pm and my room STILL hadn't been cleaned. I complained to the night manager and hauled my used towels to the front desk and she asked me to write a report to leave to the general manager, which I did. The next morning, my son and I were again out of the room by 11am. We returned from the pool at 1:30pm and our room still hadn't been cleaned! 3 DAYS! I went to the front desk and demanded to speak to the general manager. Sherry Manzo greeted me and acknowledged receiving my complaint. I told her I couldn't believe that my room wasn't the first on the list to be cleaned since she had seen my complaint! Now I had to stay out of my room for another 30 minutes so they could clean it. I considered checking out for our last night, but it would have been a big inconvenience. Sherry offered me a 50% discount of my entire stay but only ended up giving me 50% off for one night She was not working when I checked out so I called her and emailed her a couple of days later. Sherry emailed me back and told me that 50% off my entire stay was broken up over my 4 nights. WHAT?!!! How is that 50% for my entire stay? Several weeks later I received an email from Melissa Schon the Director of Sales. She had the facts wrong so I called her thinking she would help me resolve my issue. Instead she was very defensive accusing me of yelling at her because I was upset. Melissa continued to insist that I was given a 50% discount for my entire stay broken up over my 4 days. WTF! She proceeded to tell me that in her 20 years experience in hospitality people who don't remove their DND sign by noon don't want their rooms clean!! She continued to tell me it was my fault for not following a policy that they never informed the guest of! After not getting anywhere with her, I asked to speak to her boss and was told that her boss was Sherry Manzo, the general manager who hadn't helped me! Why was I getting an email from the general manager's subordinate as if she could resolve this? Obviously, Melissa isn't going to disagree with her boss! What kind of backwards logic is running this hotel? Melissa suggested I call corporate because Sherry's boss is the owner and she wouldn't give that number out. I called IHG corporate, filed my complaint, sent the emails where they offered me 50% discounts for my entire stay and am waiting for resolution. I would never stay there again! Worse customer service EVER!