The Holiday Inn Express offers an indoor pool, jacuzzi, breakfast, pet-friendly rooms and more. It is located adjacent to the Linn County Fair & Expo Center.
About Holiday Inn Express & Suites
Reviews & Ratings
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September 6, 2026pnwthomasComfortable Stay, Wonderful Staff, and a Convenient Location
This was my second stay at the Holiday Inn Express in Albany, and I will definitely book here again. All of the front-desk staff were wonderful, especially Dottie, who works afternoons and evenings. She was always friendly, respectful and very helpful. I was especially impressed by how seriously the staff takes guest privacy. I went down to ask for more coffee, and as the employee looked me up, she explained to a new employee a guest’s room number should never be spoken aloud. The room was comfortable and had very nice furniture. I especially loved having a lounge instead of a standard chair. The bed was comfortable, and the room had enough coffee and other supplies for my two-night stay. If you need more coffee, the staff is happy to bring it to your room or have it waiting at the desk. If you forget a toothbrush, toothpaste or comb, they have those available too. Stay-over housekeeping is provided by request. I liked knowing that I would not be interrupted if I forgot to put the privacy sign on the door. Neither this room nor the room from my previous stay had a laundry bag, but I brought my own, so that was not a problem for me. Breakfast offers a wide variety of hot and cold choices. There are also convenient items to take with you, including muffins and cereal bars. The location is very convenient. There is a steakhouse next door within walking distance. Kohl’s, Panera, Carl’s Jr., Taco Bell, McDonald’s and several other businesses are also nearby. Checkout was smooth and easy with express checkout and the receipt placed under my door. I used a debit card because I am moving toward paying on a cash basis. For my stay, the hotel held only $20 per night on my debit card, and the hold was released within two days. There were a few drawbacks. The Wi-Fi was very poor, even with the hotel’s new system, and I eventually had to use my phone’s hotspot. I also had ants come into the room and saw a spider that I could not catch. I understand that an occasional insect can get inside, but the ants concerned me because I had protein snacks in the room. I ended up taking the snacks out to my vehicle. Again, not an issue, as the staff was made aware and I'm confident it will be taken care of. My biggest suggestion for light sleepers is to request the top floor. I had requested it, but a top-floor room was not ready when I arrived, so I accepted a room on the second floor. The early bird in the room above me walked around quite a bit, and the footsteps thumped loudly enough to wake me several times, even with fan noise playing on my iPad. Despite those issues, the comfortable room, convenient location and excellent staff make this a hotel I would stay at again. My photos are from my previous stay in the top-floor handicap room because I forgot to take pictures this time before putting my belongings around the room. The rooms had the same layout and furnishings. They are at the end of the hall affording fantastic privacy.
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January 1, 2026Amber FReservations not honored
Don’t assume they will honor your reservation. This hotel refused to rent a room to my daughters because not everyone in the room was 21. Website very clearly states that one person in the room must be over 21. (Not ALL persons). Hotel staff was rude and cancelled the reservation for a ’rule’ fabricated on the spot.
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February 28, 2024greglikewhoaPoor leadership, could not get a win here.
Poor leadership. Could not get a win here during my stay. I checked into this Holiday Inn on 2/26, for two nights. I arrived at about 4:00 on the 26th. Check in went smooth. I liked how they gave you different options for room cleaning service. You can either pass, get a small refresh or elect to have a whole cleaning. This is marked on a small piece of paper that is mated with your guest folio. I elected for the full cleaning. I’ve been an IGH member for a long time, and with that, you can add small notes for special requests. I always request rooms at the very end of the hall. I learned this request went unnoticed on this stay. On arrival to the room I found it was a double-queen room, not a standard like I had booked. This change wasn’t mentioned during check in. On top of that, the previous guest had obviously been a smoker, as the smell in the room was pungent, to say the least. It was bad enough it would have undoubtably made my clothes smell. I went back downstairs and let the front desk agent know about the issues. The agent had no explanation why they had changed the room type on me, and told me even though I was among the first to arrive that day, he couldn’t put me in a king-bedded room that hadn’t checked in. I asked the agent if he could see if a manager check into this instead. He went and grabbed her. The manager came up and explained the same, telling me she could only move me into another double queen room, which was near the elevator. I never got her name, she doesn’t wear a name tag like everyone else. I asked the manager if she could put me in a different room type. She told me there was nothing else available. Unbeknownst to her, I had just pulled the hotel’s app up and selected my dates, seeing they had both a standard room and an upgraded room type available. I showed the manager this and she said she would not sell me the room at my current rate. I mentioned my tenured status as an IGH Member, but she told me she would consider it if I was a high tiered member. With this, I asked the manager if I could go back to get my things, and just spend a few minutes finding another hotel. The manager said I could, but she would charge me a nights room and tax as a penalty. I ended up taking the new room keys and going to my double queen with my tail tucked between my legs. As a consolation, the manager told me she’d credit me an additional 500 points to my IGH account. Sort of a last slap in the face. The new room was clean for sure. Comfortable, all the beds in it too. Lol. Definitely exceeded expectations for the rate. The following day, I picked-up some around the room before leaving for work, knowing the ladies would be coming through to clean. On my way out, the manager asked me how the room was. I told her it was good and I asked her if she had inspected the first room. The manager downplayed the odor, but said housekeeping was going to fix it. At the end of the day, I returned to the room and found neither of my keys worked. I walked back downstairs and talked to front desk. Turns out, the manager had made my new keys and only keyed them in to work for a single night. Back at the room again, I found no one had come to clean, like even for a little bit. I suspect the manager failed to transfer that cleaning card over to the new folio. I called and talked to the front desk. He told me housekeeping had gone home for the night and he had no idea what had happened. The agent offered to bring me some new towels if I needed them. I took him up on this and he promptly walked them up. I worked in hospitality in Napa Valley for the better part of a decade. I know first hand how a lot of this works at hotels. I can attest, it’s not hard to provide hospitality, in fact, it’s enjoyable to provide it. With this, I know sometimes an upgrade or allowing a guest to walk is just part of doing business. As mentioned at the start, I just could not get a win here, and I feel like it all falls onto management. Whether it’s the front desk manager acting as if I wanted to take the food from her mouth, or a housekeeping manager not second guessing why a room doesn’t have a preference in cleaning, or allowing another room to pass inspection when it should have been left out of order. Plain and simple, leadership here failed the guest, and failed their team. So, I’d say it’s a game a risk on coming here. Luckily, there are a lot of great alternative options in the immediate area.
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August 16, 202342tammyrNICE AND CLEAN HOTEL
Room was nice, clean, and bright! Lots of kids. But rooms were very quiet. We were even able to buy ice cream bars while we were there. Breakfast was ok. Pool and Hot Tub looked nice. We didn't have time to use.
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July 21, 2023Y8965NUjm
Dirty, loud and not everything works
Overall my family and I found this hotel to be one of the worst places we've stayed. So much so, that we considered not actually staying but didn't want to lose over $200 on a single nights stay. We felt that the room, 2 queen beds, was dark, dingy and lacked any kind of appeal to make you feel comfortable. The carpets were extremely dirty, my husband walked while barefoot from the first bed to the bathroom and commented on how sticky they were. You could see stains on the carpet as well. The wall are also so thin that you can hear other guests in the hall clearly and in nearby rooms, not just the rooms on either side of your own, but even across the hall. Our TV remote was not working properly and I called the front desk to see how to fix this issue. The girl said she would bring a new remote up to the room to try in a couple minutes. After 10-15 minutes she still hadn't showed. I went down to the desk and she and another front desk clerk were standing there chatting. No other guests were around. I asked again about the remote. She says, "Oh yeah, that's right, I'll grab one". She then comes with me up the room and tries to see if it will work. Nope. She tells me we are going to have to wait until the morning and see if someone else can fix it. We check out in the morning so that's really not helpful. She mentions she will go see if there are any other remotes that may work and that she will be right back. Another 10-15 minutes goes by and she sends the other girl up to say they can't help. I definitely feel that they should have discounted our room since this in-room amenity was not usable, but they didn't. Also, the toilets seem to run for 2-3 minutes after a flush. Sometimes it would even get hung up for longer. I can not imaging how loud this must have been for the guests below us. The A/C fan also is extremely loud and runs forever. It can impact your sleep considerably. Lastly, the breakfast was mediocre. Hardly anything available and not much there.