- Fitness Facility
- Mountain or Water View
- Complimentary Breakfast
- Spa / Hot Tub
- Family Friendly
- Handicap Accessible
- Internet Access
- Air Conditioning
Overbooked and awful staff. Anyone can take a reservation, the secret is holding it.
On Monday, March 6, 10:15pm local time. After traveling across the country (3 hour time change). I had a reservation and tried to check in. The front desk told me they were overbooked and did not have a room for me. The front desk clerk had no options and no one higher than him to call. After pushing him, the front desk clerk tried to book me in an undesirable location down the street. I told him to forget it and I booked myself at another location. The from desk clerk used vulgar language telling me what I could do with myself and called me a name I was in awe when I heard (in front of other guests). Obviously I would not recommend this location or chain, which prior to this was my chain of choice.
This hotel has gone downhill hard
I've been using this hotel for the past 7 years as I would travel into the area. I was honestly stunned at how badly and quickly the property has deteriorated. Dirty. Unkept. Doorknobs and locks broken off doors and not replaced. Exterior windows are just covered with thick cobwebs and dirt. Upholstery in the rooms is stained, holes in walls are spackled but not repainted. My assumption is that this property is either going to be closed or sold, and so the current management is just milking whatever revenue they can get out of it without investing anything more into it. It has always been my go-to place in this area, but sadly it was the grossest Holiday Inn Express I've stayed at - and I've stayed at a lot.
Not remotely safe.
Terrible. looked at room and immediately checked out. Where do I start?? I don't mind the construction in the lobby... what I mind is that this place is dirty and unsafe. The door right down the hall from my room had a demolished lock (see photo). Rooms are RIGHT on the highway, which would have been more of a problem had the janky old heater/ac unit not been loud enough to cover up the highway noise! Of course, while admiring my view of the highway, I focused in on the COBWEBS decorating my window. Not a few... a lot! Did I mention the smell in my room? Evidently in this hotel, you still have to designate you want a "no smoking room", or it will be assumed you like to smoke in bed... (hey whatever floats your boat, just saying I didn't know I needed to make my preferences clear!) Who stays in a place like this?? The only saving grace is that the front desk associate allowed me to cancel my reservation despite their cancellation policies, but only after explaining that I felt entirely unsafe staying at this particular property. I chose to book my stay based on reviews and photos on the IHG website. Suffice it to say I feel tricked. Holiday Inn Exp. lost a customer. I will not be staying at their properties as the website pics aren't accurate at all to my experience. Not even a little bit.
Very accommodating staff
I stay all over the world and i have to say the Front staff Caleb was extremely accommodating. He went completely above and beyond for me to make me feel comfortable and for this I give him and Holiday Inn five stars. Also my room had a beautiful view of the river.
Wouldn't stay here again
We were here for a wedding and the groom suggested this hotel. Tired, run-down, lobby in disarray, only (4) hangers in the room, air conditioner didn't work when we arrived. Train tracks not too far away blowing their horns at 6:30 am. The people were very friendly, though. I would not recommend this hotel.