Complimentary amenities include parking, hot breakfast buffet, high-speed internet access, indoor pool, hot tub, and fitness room. We are located in the popular Nob Hill shopping and dining district. The Rose Garden Arena, Oregon Convention Center, Montgomery Park, Roseland Theatre, Crystal Ballroom, PGE Park, Good Samaritan Hospital, Emmanuel Hospital, OHSU, University of Portland, PSU, Washington Park, Multnomah Athletic Club, and many other Portland landmarks are easily accessible by street car and bus lines.
About Holiday Inn Express NW Downtown
Reviews & Ratings
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August 29, 2025Marlies RTERRIBLE EXPRIENCE
I checked in on a late afternoon Sunday to find out that I was booked adjacent to a room being completely demolished. Hammers, shovels, water turned off and I was ever greeted at the elevator while exiting to a construction worker waiting to get on the elevator with an entire toilet...while the elevator was working. Noisy from 9AM - 5PM with construction.
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June 22, 2025K1187HBlisagClean and comfortable with friendly staff
The hotel was very clean and comfortable and the staff was great. Nye was especially helpful during breakfast. The breakfast was pretty decent, with lots of choices and those great cinnamon rolls. Their coffee maker grinds the beans fresh for every cup. It's in a great location with a number of restaurants, just a few very walkable blocks away.
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June 11, 2025Navigate23769095230Wonderful!
The room is clean, the aircon is working good on the sunny days we were there. Breakfast was good. Great that parking is free and the location is perfect. I left my pouch and the return process was seamless. Thank you! Highly recommended!!!!!
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July 14, 2024MovinOnAlong
Highly recommend
Great stay from beginning to end. The airport shuttle pickup was quick and efficient as was check-in. We arrived late so it was nice to have a well stocked snack area to grab a lite bite and drink. Beer and wine was available. The room was clean and very quiet (until the planes take off in the morning). The breakfast offered was definitely a cut above and the breakfast workers kept the area very clean.
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April 3, 2024TommyTong604
Apathy with a smile.
APATHY WITH A SMILE. That should be the motto for the Holiday Inn Express & Suites Portland-NW Downtown. But before I get into the reasons why, let me share the positives with you: Location. Complimentary parking. Complimentary breakfast. Generous counter space in the bathroom. Green Mountain Coffee Pods. Pool and hot tub. Now for the not-so-positives.. NO HOUSEKEEPING DURING OUR ENTIRE STAY. Despite bringing this issue to the attention of the hotel staff and receiving a promise that our room would be cleaned, housekeeping didn't bother to clean our room during our multi-day stay. Our beds were not made. The towels were not replenished. The carpet wasn't vacuumed. No note explaining the reason why. They simply didn't show up. Unbelievable. INEFFECTIVE KEY CARD SYSTEM. The key cards keep failing resulting in multiple trips to the front desk. The staff are quick to blame anything and everything under the sun (with a smile of course!) for their ineffective key card system. While certain objects can demagnetize the cards, it shouldn't get to the point where you've exceeded your daily goal of steps from walking to and from your hotel room door ___ times because once AGAIN, you can't unlock the door because the key card has died. So if I were you, I would book a room on the lower level or better yet, just ask for a cot next to the front desk. You'll save time and get all the coffee pods you want. NO LOCAL DIALING FROM YOUR HOTEL ROOM PHONE What should have been a quick local call to a local restaurant turned into a near 10 min ordeal of repeated calls to the front desk only to be told that some code needed to be removed from the phone and that I had to wait to give it time to take effect (???). It would have been faster for me to send a note via carrier pigeon than to use the phone (actually a PROP) in my hotel room. HOTEL NEEDS PEST CONTROL ASAP I discovered our uninvited guests crawling on the wall and on my bed (see the attached pic). Maybe they know how to place a local call from the hotel phone? "MS. HAPPY" If the Holiday Inn Express on NW Vaughn Street in Portland, OR were to launch a campaign with the goal of promoting its apathetic culture, "Suvena" should be the face of that campaign. Her unsmiling, unwelcoming and dour demeanour reeks of not only apathy but also, a not-so-subtle contempt towards the guests of the property. CONCLUSION It's pretty obvious that the management at this property are part of the problem and not, the solution. No performance management coupled with ineffective HR practices has contributed to a culture of apathy where breaking promises and failing to meet the bare minimum standards of hospitality (see above entry about no housekeeping) is not only tolerated but encouraged. Please do not stay at this property. You've worked hard for your money and you deserve better.