Holiday Inn Express Hotel & Suites, Eugene

The Holiday Inn Express Eugene – Located just steps from the University of Oregon, Autzen Stadium, Hayward Field and the Willamette River, it’s easy to see why we are in the heart of the World’s Greatest City for Arts and Outdoors. Our hotel has all the style and relaxation to fit your needs, including a superior service staff to answer all your questions about the local area and get you started on your Eugene adventure.

$171 for a Dirty, moldy bathroom, missing top sheet & towels. We could not beleive they had positive reviews?!

$172 for one night in FILTH! One of the beds was missing a top sheet, there was only 1 large bath towel so we had to borrow towels from the pool to use for our showers, the toilet had set so long there was a pinkish/yellow mold around the top of the water and little black bits inside the toilet bowl. Pink mold in the shower that easily wiped out with a hand towel. A moldy, used coffee pod in the coffee maker, there was mold and a huge brown spill all over the bottom of the microwave under the glass turner. There was no way to have a light on next to the bed without having all of the other lights on as wells, you could not just shut the extra lights off. The TV remote did not work properly. Huge stain on the carpet, everything was dusty and had greasy finger prints on it. The room card said it was cleaned by Alicia and had a smiley face next to her name. We checked in a left the hotel without checking the room and arrived back too late to get a room change or the room cleaned or even a top sheet on the bed. Who doesn't put 2 sheets on the bed? Absolutely a HORRIBLE, dirty room. I can not believe they haven't refunded our money, it was just awful! Let us not forget the nosy vehicles screeching in and out of the apartment complex behind the hotel all night, revving their engines and such and then, apparently, it was "garbage day" because they were dragging dumpsters to the street crashing and banking all the way. Our Itinerary Number:11545572397 We stayed one night, May 22nd.

Clogged toilet for 2-night stay!?

Checked in at 9:30 pm after an all day conference. Found the room's toilet clogged. Front desk said they'd fix it NEXT DAY. Had to use the toilet down the hall all night and morning. Returned late the next evening after a long day at the conference to find toilet still not fixed. Went to bed, exhausted, using toilet down the hall again until check out the following morning. Contacted Sales Manager Melissa after returning home. She asked me to send her an email with more detail (who we reported issue to, etc.), and said she'd look into it - got no reply. Called her again a week later and she said she would get back to me but was very busy. Never heard back. Called customer service 2 weeks later to follow up and was given a reference number and told the issue would be reported to the general manager and THEY would follow up. Again, crickets. I called the hotel today, now 6 weeks after the stay, and spoke with Melissa again. She told me she had "just gotten to the bottom of it" and found that the "staff was new and didn't know where to find the supplies" to fix the toilet. She concluded that because we didn't follow-up and tell them the 2nd night that the toilet had still not been fixed that it was no ones fault, simply a "failure to communicate." She offered me a discount off my next stay at that specific hotel, but said she could not do anything else. If a toilet is broken, and the staff acknowledges that the problem was appropriately and quickly reported, it is the hotel's responsibility to fix the problem. If they don't, the hotel should refund the stay. PERIOD. On top of it all, we also got a parking ticket for parking in their lot. Incredible!

Nice room but very rude worker.

The rooms are nice and clean but the lady who worked the morning, was nothing but rude. I never write reviews good or bad (but here I am), but I need to warn anyone who stays here. They said they have no cameras in the parking lot or anywhere outside. We had a terrible break-in and I did not expect the hotel would be responsible, but I did expect them to at least ask if we needed any help. I was traveling with my DIL and a baby. They were rude after we told them about the break-in. They gave us a useless phone number and continued to say they couldn't do anything. Well you can at least say," Can we help in any way?" Is there glass in your vehicle? Do you need a broom to remove it? Can we offer you a warm place while you are waiting because it's so cold outside. Do you need to wait on the cops? Oh, they don't help either!! You do the work for everyone because everything is done online (even the police report). It's a joke there. Cops said they were so understaffed that they can't come take a report. You will have a nice room to stay in but don't be surprised if your windows are busted out when you go outside the next morning. No one helps you. Thankful for the nice man at Home Depot. Words of advice, take everything in to your room. Leave nothing in your car. Roll down your windows so they won't bust them out.

Smells so bad…..

Front desk agent is an absolute doll and I’m grateful for her but my room stinks to high Heaven. Like urine. Probably why the windows were wide open when I got here. So I have a 40 degree room that smells like a urinal. Might as well be homeless for the night. Terrible management to walk this room and still rent it. I hope I don’t stink like pee when I leave but it’s probable.

Mediocre Holiday Inn

While not as over priced as many hotels in Eugene, Oregon, this Holiday Inn offers a generally average experience with some noted benefits and complaints. On the plus side, the rooms have high ceilings, enough space to move around, good window coverings, tons of USB ports and electrical outlets, and a *slightly* above-average breakfast. The mostly cheap and mediocre breakfast included several choices, a few good fresh fruit choices, disgusting pre-made “omelets”, and a pancake-making machine that produces mediocre but edible pancakes. On the negative side, the bathroom and carpets suffered from the same maintenance problems you see in cheap hotels: big stains, chipped paint, darkened grout, decaying toilet seat, thin side walls, and unknown substances on the bathroom floor and toilet seat. In my unit 340, the bathroom floor included a semi-hardened, sticky substance in several locations. And I really have zero sympathy for big carpet stains in the middle of the room… this is usually a sign of a maintenance team that has simply given up on its core responsibilities. Add to this the ambience of a polite but chain-smoking cleaning crew congregating outside one of the main exits, squishing their cigarette butts into the ground, and you epitomize mediocrity. The outside grounds of this hotel could be greatly improved by the tiniest bit of effort. It’s a shame that hotels like this with good bones and potential, are managed in such a way as to cut every possible corner to maximize profits, thus creating multiple opportunities for customer dissatisfaction. Managers at mid-level hotels like this, which are clearly making good money already, should be required to attend customer experience professional development, or at least stay in a Marriott or a Hyatt multiple times a year to remind them of what a good hotel is all about.