TripAdvisor Traveler Rating based on
821 reviews
Located just three miles east of the Portland International Airport, easy access to all major freeways and Interstates, minutes from the Oregon Convention Center, Rose Quarter and downtown Portland.
TripAdvisor
After traveling all day and landing around midnight I asked for a late checkout, at 6 am smoke alarm low battery signal started to beep. Replacing battery fast won’t help, i was wide awake. Jay, our front office manager, forwarded your concerns to me, in regards to his handling of the issue of your smoke alarm going off. As you stated in your email that you have received more points for a dirty moldy shower, that is understandable. That is something that is in total control of the staff. The battery in a smoke detector is not always. Our maintenance staff does change the batteries on a scheduled basis, however, some batteries occasionally will expire before their time. I know from my experience with my home that when this happens it is an irritating noise! In your case our maintenance or front desk staff would have been quick to replace it.
Excellent customer service! Friendly and attentive staff. Easy check-in and fast & good food Great location near Costco and airport. Easy route to E. Portland, Allowing you to buy pass freeway. Makes being away from home a little easier.
The Front Desk person helped me with my accommodations at 10:30pm at night. I had book the wrong hotel and she found me a room. At 10:30pm, I was very grateful. I was also very tired and she really made sure I was okay. I will saty here again for sure. Thank you
I spent one night at this Hilton Garden hotel by the jetport. I left my Jeep there during a short vacation flight. When I called the hotel for jetport shuttle pickup they did not come and pick me up, as promised. I called every 15 minutes for their shuttle and stood waiting an hour. I messaged them four times with no response. I have a handicap. I struggled to walk back to the hotel with two bags. Their answer was “their shuttle is not owned by Hilton.” The Hilton Garden name is on both sides of the shuttle van, so it represents them and works for them! I asked for my parking fee be refunded and they refused. No apology.
I am a Hilton Diamond member and wanted to like this property for Park and Fly. I was previously using the Radisson for Park and Fly, but thought I would try the Hilton. The Park and Fly process was very smooth, but no better than the Radisson. In my opinion this property is a disgrace to the Hilton brand. On my outbound trip, I was kept awake throughout the night by the AC compressor knocking. Upon my return after arriving at 1AM, I was kept awake by persons above stomping around until 230 then starting again at 630. The ceilings, walls and floors are paper thin. Apparently, soundproofing was not a consideration in building design. The rooms are dated and tired looking with worn furnishings. The bathrooms, though clean, were a dingy 1970's brown. And the lack of a functioning restaurant is a further deterrent to staying here. They have some limited breakfast service, but due to my flight schedules it was never open or available to me. On my outbound, when I checked in, the very helpful front desk person kindly provided some yoghurt so that I would have something before my 0430 departure. On my return stay at night the front desk person was also nice, and approved a later checkout time due to my late arrival. After a poor night sleep, I went down at 1020 in search of coffee and yogurt. I asked the front desk person if they had any yogurt. She curtly informed me "We have what we have. If you had come down by 1000, the restaurant would have been open." She pointed to some granola bars and cupcakes with price tags, and an espresso machine with a big sign saying "Coffee is Not Free." This was it for me with this property.