Clarion Hotel Portland Airport
Portland,
Portland Region
11518 N.E. Glenn Widing Drive
Portland, Oregon
97220
TripAdvisor Traveler Rating based on
767 reviews
TripAdvisor Traveler Rating based on
767 reviews
TripAdvisor
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September 23, 2023J1730ZIstaceyfUnprofessional
I have called to speak to a manger and was told he wasn’t avail and should email him, I’ve emailed him twice with no response, I sent a message to corporate and no response. Ive called a couple times and always told he’s not there. This complaint is totally about one employee her name is Jennifer, all the other employees were awesome. . We stayed with you guys 9/8/2023 and left our car there until 9/14/2023 when we returned from our vacation and spent the night. We called around 1030pm for the shuttle and asked what time does it stop running and she told me 11pm and to call back when we exited the airport, i called back around 1040pm and was told to wait at island 1 for the shuttle, we went out there and waited and at 1055 we called back because there was still no one there and was told she was there. we went looking and she pulled up and about 15 other people loaded the van and left us with no seat to get on, i asked her if she was going to come back for us and she told me no because the last ride was at 11pm and i told her that we were the ones to call for the van but the other people got on it. We were told to get an uber or taxi, we took a taxi to the hotel and i was explaining to the nice gentleman what happen and i asked for a manager he told me one wasn't there until the next morning at 8am. As i was telling him that it was rude of her to tell us that she wasn't coming back for us and she walks back out and starts running her mouth telling me she wasn't rude to me and i told her i didn't say you were rude to me i said it was rude of you to not come back for us, she continued to run her mouth to me. I find it super unprofessional of her to run her mouth the way she did, after this all happened i got why she wasn't wanting to come back for us because she was getting off of work. We were wanting to stay at another hotel because the way she treated us but were told that since it wasn't a 24hr notice we would still be charged. We have always had a positive experience staying with Clarion but she ruined it with her unprofessional attitude. Thank you
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April 8, 2023MFC31Close to airport
We arrived into PDX late so this was an easy option and proved to be a good choice. Our family (2 adults, 1 infant) had a double room with two beds and it was more than enough for our needs. Check in was easy, as was check out. The breakfast included was great. All in all, terrific value!
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December 8, 2022436estellab
We had a medical appointment and this was a perfect match for us
Not only was it close to the medical office but it was so relaxing and stress free, just what we needed. The front desk staff was welcoming and the room was clean and comfortable. Very quiet. The restaurant downstairs had a limited menu but the food was reasonably priced and delicious.
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September 3, 2022beachdreamer121Good place to stay near airport
The rooms were clean. The beds weee super comfy. And the price was decent. Also super close to airport. A little noisy but to be expected with air traffic nearby. Stayed here the night before flying home. Staff were friendly. This place works great for nearby airport stays.
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June 30, 2022CAFamily
Nice option!
We stayed here for one night after our flight was postponed. We really appreciated the free airport shuttle and the beautiful view behind the hotel. Our room was fine, but looked like it was in the midst of being updated. The ceiling had a strange stain splattered on part of it. The beds were comfortable and we enjoyed our stay.
