TripAdvisor
-
A GREAT CHOICE IN PDX NEAR THE AIRPORT
Honestly I can't understand the negative reviews that have been posted. I've seen complaints about unfriendly staff, and difficulty in accessing the hotel with the security measures in place. I experienced none of this. Firstly, I found the staff extremely cordial and professional. Second, it's very simple to get into the hotel, as long as you use your key card. So I don't understand what all the complaints are. Those things said, the hotel is in immaculate conditon being an older property as many BW's are. Which is fine by me......larger rooms, none of the cheapness of the pre-fab newer motor inns. Seriously, room was immaculate, hallways, same, lovely 2 story lobby area......and while yes, Portland these days can be pretty sketchy......I was fine staying there.
-
Would Definitely Stay Again
Hotel was very clean and excellent shape. Staff were amazing and efficient and VERY helpful. Room smelled very good when we walked in, like new. Everything was very clean and functioning. Didn't use the hot tub or pool but we were here for one night. Ate at the restaurant next door, good food and was able to walk over.
-
Clean hotel, unfriendly staff
The hotel room was clean and the bed was comfortable. The outdoor hot tub was open (in February) and was clean, had fresh towels, and was amazing. The staff was rude, condescending, and complained in front of guests about doing their job. The location is sketchy (no fault of the hotel). The front doors are locked and require you to be buzzed in before you have a key card. We would have rated this hotel much higher had the 3 staff members (the only ones we dealt with) been friendly and professional.
-
Another flight for the wife
Great place to stay whenever you are flying o ut of PDX. We had a king suite again, and really enjoy the jet tub! Breakfast was good and had plenty of choices. Staff was great too and responded rapidly to an issue we had with our plumbing.
-
I would not stay here again.
I hate giving negative reviews because I know that people are trying their best but I cannot sugarcoat my experience with this particular hotel. I pre-registered to save time on check in, I was asked if I wished to upgrade to a spa tub and i checked yes. When I arrived after drving 6 hours, the front door was locked at 8:15 pm. It was cold and windy. There is a doorbell to ring that noone answered for over 5 minutes of ringing. There is a second doorbell that says to use after hours. No answer there. Then my girlfriend ran up to the window of the front desk and banged on it to get someones attention. Finally someone came to the door. Check in was aggravating because the front desk person seemed extremely scattered so I didn't want to add to her frustration. The paperwork in front of her had the word "SPA" written on it so I thought that that would be clear. She mentioned that I was a platinum member several times and I guess that I get 2 free bottles of water at check-in. She did not give me the water and when I got to the room, it had a regular tub so I had to go back to the front desk again. I didn't mention the water because It isn't a big deal. So we went back to the first room that we were given to get our luggage and went to the new room to see if it had the spa tub. It did so I went back to the front desk again to return the key for the first room. Once we were settiled in the new room, it was obvious that it had not been vacuumed but I didn't want to complain after the initial check in issues. The next morning we noticed a lot of little bugs all over the bathroom. After grabbing as many as I saw and flushing them, we went out for the day. We did not see the bugs again until the second morning so we had thought that we caught all of them. They were all over the bathroom to the point that we checked the bed and then each other to make sure that we didn't have bites on us. We didn't. When I pre-registered I chose to have the express check out and have the receipt e-mailed to me. By the time we were ready to leave, I had not yet had my bill sent to me so I had to go back to the front desk again. I'm sorry to complain but honestly, this was my worst experience at a Best Western in many years.