Best Western Mt. Hood Inn

Government Camp, Mt. Hood & Columbia River Gorge

87450 E. Government Camp Loop

Government Camp, Oregon 97028

503-272-3205

800-443-7777 (Toll-Free)

TripAdvisor Traveler Rating based on 585 reviews

Best Western Mt Hood

Stopped at the Best Western during an Oregon road trip. Great location, Very helpful staff, clean rooms and a surprisingly good "free" breakfast. Only problem was the breakfast area had limited seating, of course if people had a little common sense they would leave the area to allow others the opportunity to enjoy breakfast.

Good location for Mirror Lake hike

Excellent location if you plan to hike to Mirror Lake - it's actually close enough to walk to the trailhead from the hotel. The rooms are pretty typical for this type of hotel, as is the included breakfast - scrambled eggs, breakfast meat and breads, all day coffee, fruit, packaged pastries. We really enjoyed the fresh baked chocolate chip cookies at 5 pm! Very nice staff. The bathroom is small, feels dated, and the air conditioning unit is noisy. The Mt Hood Brewing Company restaurant next door is excellent - wish we had gone there both nights we were in the area!

Good Location, Average Room

The title pretty much sums it up. Good location for summer hiking. Drove to and did the Mirror Hike trail early in the morning before the lot filled up. Also did Old Salmon River, both highly recommended. Checked out the historic Timberlodge and had a decent meal at the Ram's Head bar. As for the room, average BW. Breakfast was lower-end - pre-fab eggs for instance. Lobby had a very strong disinfectant smell when you first walked in. Room was okay though. All-in-all, a recommended place to stay as a summer day-hike base.

Desk Clerk Treated us my crooks

We stayed 2 days, 1st day my wife complained about the noise, I was not aware she had complained. On day 2 I had complained about the noise with large bags under my eyes. Assistance manager and a clerk listened to my complaint and that is when I found out my wife had also complained. the assistance manager could see that I did not sleep well and offered a discount for our stay. Later when I was checking out the desk clerk said I had to call tomorrow and talk to the supervisor from 8am to 3pm and explain what had taken place to receive a discount. I was speechless, why would I have to call, you and your assistance manager had already seen the proof so why do I have to call back the next day to explain what had happened? desk clerk explains because assistance manager does not have the authority to give you a discount. So I asked again so why do I have to call? why can't you and your assistance manager explain what had happened and what you had seen? it wasn't going anywhere so I received the manager's name and left. I called day after because I was business the next day and she had to leave early due to illness, on following day I called and she was out sick. The clerk who had checked us in and out had answered the call so I asked her, why do I have to keep calling every day to explain what had happened when you guys clearly know what had taken place. I asked wouldn't your manager take your guy's word over mine? That being said, into our conversation, I asked her what is their policy when a guest complaints about noise. She said, they would ask the other guest to quiet down because they are disturbing other guest. So I asked why didn't you do that when my wife complained? She had said because my wife asked us not to. Then I asked, then why would my wife complain in the first place if she didn't want you to ask them to quiet down? She said she didn't know and that she followed her wishes. This made it sound like that we lied about the noise and we only complained to the clerks and not to bother the other guest so we can ask for refund or discount. After this conversation, I told my wife that it looks bad because you had asked them to not complain to other guest when they made noise on day 1. My wife said that wasn't even a option, she said when she spoke with the assistance manager, he said we can give you guys another room if it happens again. then he asked when we are checking out, answer was the next day, and he said ohh and that was end

Best Western Mt. Hood Inn

TripAdvisor Ratings & Reviews