Belknap Hot Springs Resort
McKenzie Bridge, Willamette Valley
59296 Belknap Springs Road
McKenzie Bridge, Oregon 97413
TripAdvisor Traveler Rating based on 455 reviews
Front Desk needs new management. Very rude and rolls her eyes at you as you are talking to her. We spent one night and if you check out early she will kick you out. Horrible customer service and the pools are just heated chlorinated swimming pools. Stay Away! Hopefully this place gets new management soon.
The surrounding are fabulous--right on the beautiful MacKenzie River, nestled among towering fir trees, beautiful gardens (even in winter!) and trails to explore. The Hot Springs themselves come out of the earth too hot to touch (around 200 degrees, I think) and are fed down into swimming pool structures at the lodge where they become pleasant hot-tub temperatures. The pool itself could use a resurface--looks kinda disreputable. If you're a guest, the pool is part of the package, along with a free pool towel. (There are day and hour rates for "drop-ins" and towel rentals.) They do have some pool noodles available so one can float w/support. The lodge itself is pretty sad.... At first glance, one could think "rustic," but that's a kind description. The aesthetic is PNW/rustic, but the facility is badly in need of repairs and updating. Internet is available in the lobby, but can be sporadic. Cell service is pretty nonexistent. Our suite was functional, in that there was a working kitchen and we had a bathroom, bedroom, and sitting room. The bed was okay. The rest of the furniture left a lot to be desired. The view out of the sitting room overlooked the river & pool; the bedroom overlooked the parking lot. Before I saw the lodge and our room, I had thought rates were less than expected. I've revised that opinion to "you (almost) get what you pay for. If you're looking for luxury or plan to spend much time in your lodging, you'll likely be disappointed. Breakfast, included with lodging, was very limited and served to each guest--basically one main item (a frozen burrito), a juice, bread, a yogurt, a fruit. Only one per guest! No GF offerings (which I need). Staff were very polite and mostly helpful, though the desk person (maybe manager?) was less so. We drive an EV and inquired as to plug-in possiblilties. There are RV hookups in the parking lot, and we offered to pay for one for the electric hookup when we discovered that there were no other alternatives for some miles. This person at first said no because they didn't want to be responsible if it "fried the car " (not realistic) and then said it was because if they let EV people do that, they would sleep in their cars and not pay for a room. She said she thought there was one at a gas station "down the road." This served with a bit of attitude... . I want to go back, bc the area is SOOOO beautiful. But would go w/open eyes this time--maybe as a day trip.
Beautiful setting. Pool, and property, are very clean. The temperature of the pool was great. If you cared to, you could go into one corner to be near the source of the heat. They have pool noodles available so relaxing buoyancy was easily maintained.
Its a beautiful location.. but then again most of Oregon is beautiful. The place is terribly outdated. They need about $100k worth of upgrades. The mattresses are at least 10 years old.. ir they feel like it. The bedding is threadbare and the comforters look like they were made in the 70s. The carpets are stained and smell, all the furniture looks like a garage sale, and the walls are paper thin so hope no one gets ice in the middle of the night. As a fellow hospitality worker.. I saw probably 9 OSHA violations. The lower hot springs pump was broken.. evidently it happens a lot judging from the other reviews. Good news is you get a frozen burrito for breakfast when you stay. Talking to so locals evidently it's way better now that it used to be? ITS REALLY A SHAME ACTUALLY. BECAUSE THIS PLACE COULD BE AMAZING DREAM STAY WITH A LITTLE TLC
We were really looking forward to soaking in hot water. Oh well, it was lukewarm. We were told it was 103 degrees but we doubt it was more than 101. The staff were nice but failed to provide helpful information such as about the area across the bridge which was very scenic. The cabin was clean. We had to pay $6 for wood on top of the $200 per night. Seems like they could provide a bundle of wood for that price. There is no Wi-Fi outside the lodge and no cell phone service. We won’t stay there again.