Belknap Hot Springs Resort
McKenzie Bridge,
Willamette Valley
59296 Belknap Springs Road
McKenzie Bridge, Oregon
97413
TripAdvisor Traveler Rating based on
473 reviews
TripAdvisor
Nice facilities (even though roof of the lodge is looking green) but the worst customer service experience, especially from Carrie the manager. Her tone is rude and condescending. She takes pride in being there for six years. She needs to learn some business etiquette and customer service training big time. She mistreats the customers in person and over the phone.
Whoever works as the receptionist at the front desk (3/25/2024 at 3:00 pm) is rude, pushy, and condescending. This person really needs additional customer service trainings. Service over the phone with clients should be open and welcoming and not an attack on your intelligence or argument over details that newcomers often don’t even know about your site. This is why we make these phone calls- to gather information, make inquiries and obtain answers in a friendly manner. This is basic/common decency. Rude and off-putting representatives who argue over minor details and immediately begin the conversation with an argument, do not leave clients wanting to return in the future.
For all of the negative reviews below: keep in mind future visitors, that this is a family ran business, in the middle of nowhere if you will. If one is looking for a great bed, average WiFi, and whatever else below companions weren’t happy about, then you should hit either side of the mountain (two choices!!), Eugene or Bend.
We were there on vacation in 2010, or 11, and needed a room as it was getting late in the day. The office told us they had one room only left, so we took it. The room was pretty old, but we had no choice! Around 2:30 am, my wife awakened me, saying the shower was running. I turned it off, thinking it was Very Weird! At around 2:45 I was awakened again by running shower water! I had a talk with the entity in the bathroom saying we would cause no harm, and would leave peaceably Early in the AM, and that we meant no harm! I Had Never done that before, but it worked, and we left First Light the next AM ! That’s why there was only One Room I Bet ! I get goose bumps typing this! Weirdest Thing I Ever Went Through !
Good $50 room, for $150. If you need a place to stay and aren't picky about hygiene or room layout, or the bed, this location makes this an acceptable choice. If you've stayed in nice hotels for $150, you'll be disappointed. The bed was very worn out and soft. The grounds were nice, but the bridge to the secret garden was closed, so we missed one of the best features. My wife was particularly disappointed in that. The daytime desk clerk seemed as if she wanted to pick a fight with everyone who approached. The evening desk clerk was pleasant. The morning breakfast included with the room involved picking what you would like to microwave. That's fine, just set your expectations accordingly. The pool was warm, appropriate for a hot spring destination. The water was cloudy. We met some people who have been going here for years, from a city just a couple of hours away. They LOVED everything about Belknap Hot Springs and went there regularly. I think they need to experience some other options so they can make an informed judgment of Belknap! : ) A final comment: there are laminated signs all over telling you to NOT do this and do NOT do that. Heck, the double glass doors leading into the main lobby were so covered with DO NOT signs that you couldn't see in. That is the flavor of the place!