About Belknap Hot Springs Resort
Reviews & Ratings
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August 17, 2026Ashley HDisappointing Customer Service
We stayed at Belknap Hot Springs from 8/15â8/17 and, aside from these two encounters, had a lovely stay. Unfortunately, the interactions with the front desk manager left a very negative impression. First, I asked the front desk employee whether coffee continued to be made throughout the day because the coffee was out. I was told, in a rude manner, that I was wrong. Shortly afterward, she came over and discovered that one coffee maker was empty and the other had coffee grounds in it. It was frustrating to be dismissed rather than simply having my question answered politely. The second incident happened around 8:35 AM when we went into the lobby and were let in by a gentleman. The front desk manager then told us, in a frustrated tone, that the lobby didnât open until 9. I explained that this was my second negative interaction and that she could have simply said, âHey guys, the lobby doesnât open until 9.â Instead, she threw her hands in the air, raised her voice, and sarcastically repeated, âHey guys, the lobby doesnât open until 9.â Itâs unfortunate because we genuinely enjoyed our time at the property otherwise. A beautiful location and a lovely stay were overshadowed by two interactions that could have been handled with basic courtesy and professionalism. I hope management takes this feedback seriously, because the way guests are spoken to matters just as much as the experience itself.
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July 23, 2026FellowTraveler524789So unhappy with our camping spot
I am so angry , if I could show u where our camping spot was, u would see what im saying. But I will try to paint a picture for you. When I booked this site , it DIDNT show on the map that every other camper in the lower section would have an actual spot on the river, except us. Because I would never have booked it When we went to ask where our spot was cause we couldnât find it, she said, well itâs not on this map but itâs in the parking lot . She was apologetic and all, because Iâm sure she has to apologize to every camper that books 11a. So, 11a, did I mention it is in the middle of the fricken parking lot? Itâs like they just threw this spot in there to make another dollar when nobody would even want this stupid spot . Thereâs a middle open seating section in the center of the parking lot where people gather and cook and hang out and thatâs where they decided to add hook ups, and thatâs our spot . So u donât even actually get your own space to enjoy , u have to share it with whoever comes to enjoy the middle section . So no sitting outside watching the river go by , we get to watch cars and trucks go by instead .and No privacy . I feel like we are back in grade school, and being punished in class and stuck out in the hall with our desk. We booked for three nights and we couldnât deal with it so we are heading out today after one night . We never even got our table and chairs out because itâs embarrassing and not fun . Didnât put the canopy out because vehicles could come by and hit it. I wanna cry , I was so excited to come stay on the actual river , Iâve been waiting six months for this trip . Iâm so upset And what has happened to this place . It looks terrible. Even the garden . We walked all around and itâs like nobody cares anymore except making an extra buck .
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July 22, 2026Shaunna Y
Disheartened and Disgusted
My heart is literally sad as I write this. Belknap Springs has been part of my life since childhood and we always look forward to our stay. We know it's getting older, but it's historic and that doesn't bother us. We travel from Kentucky. On this trip with our family we rented the 14 person cabin (#7). Upon arrival our upstairs air didn't work so we contacted maintenance and they sent someone to look at it. The front desk had said it's a switch but maintenance was unable to resolve the issue. 8 of us had to sleep upstairs in 79° rooms. On top of that was the mouse/rat poop. It was everywhere. All over the kitchen, in front of fridge and under stools, all over the rugs, we had to tiptoe around it. We very nicely told the front desk and they gave us some cleaner and basically said what do we expect it's a cabin with NO offer for housekeeping services. I'm so disheartened at the downfall of this place. So sad the management doesn't take care of its guests as well as it cares for the gardens. We will not be staying here again. Saying goodbye to a place we love. I would welcome a contact from Belknap to help resolve this but we have had no help from the front desk.
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July 16, 2026Dreamer486553
Rudeness just for reservations
Just making reservations showed me how rude they treat people. While making reservations the staff person I spoke to had trouble hearing me because of her phone static noise. She stated it was at her end. However, we made the reservation through some rudeness on her part. I asked about the cancellation policy to confirm (often websites are not updated) I told her what I was reading and she disagreed with me. Told me "I don't have time for this" and hung up. I called back and cancelled our reservations. I've never tried to give someone my money and my business with someone so rude. I do remember last time we camped there the front desk people were also rude. They need some serious training at this place.
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June 30, 2026Timinie
So disappointing
I just had the most unbelievably horrible experience with this place. I made the reservation at 6 PM last night, and checked in at 8pm. The girl at the front desk was very sweet and even carried my bags of the stairs for me because there was no elevator, and I have a broken rib. After that things went downhill. I was there for a serene getaway after losing my daughter (staff didnât know). I needed serenity and to work on my laptop. At 10 PM I noticed that the Wi-Fi was so spotty I wasnât going to be able to get anything done. But, when my cell service went out, then I knew I was in trouble because people needed to reach me. I had to pack up and drive to a new motel at 11 PM. I had only sat on the bed, not even gotten in it and didnât use anything in the room for that time. When I left, I left a note explaining all of these details and how as a bereaved parent it gave me anxiety to be so off grid, And that I wasnât expecting that. This morning, June 26 at 11:45 AM I called to follow up with the front desk. I asked the girl if she had seen my note and she snapped back at me and said yes, the manager wonât be in until Monday so you donât get an answer until then. She treated me like I was trying to pull a fast one, but I didnât use the service services so I donât understand the logic in that. I donât think people often lie about their children passing. She was so cold and callous I started crying. Embarrassing. But, she didnât let up, she doubled down and Hung up the phone when I asked for her name. I called back and when she heard it was me she hung up again. I called back 30 minutes later and I said in a very calm and low tone, like I did the last time, just please give your me your name. She accused me of harassing her and hung up again. Anyway, itâs ridiculous that Iâm writing this right now and ridiculous that I was in my car crying and shaking about it. Come on people.(The last thing I have energy for right now is to get in some kind of drama with a hotel clerk? But she seemed ready to go). So, I have to wait until Monday to talk to anybody in charge? I will post an update about any refund, if they provided. Update: I just spoke with the manager and she immediately cut me off when I told her my name. She said she already knew about the situation and had refunded me. It hasnât shown up yet, but I will trust that she did. The thing thatâs most disturbing as a someone whoâs going through the worst trauma of their life is that she was just as cold and calloused as the girl I talked to on Saturday. I was expecting to explain to her the situation and say âI know itâs unusual, but if you can help me out this time, it would be greatâŠâ I didnât even get a word in after I told her my name. She said she already knew the situation, said I harassed the front desk because I called back three times to try and get her name when she hung up on me and shame on me for using my daughterâs death in this way. Thatâs about the biggest insult I could receive. What a horrible thing to say to somebody. The only reason I shared that was to explain why it was so critical that I have phone/internet. Thanks for adding to my trauma. I canât believe I had to take the time to do this, but the owners and future guests need to be made aware.