TripAdvisor Traveler Rating based on
987 reviews
aloft is a modern, fresh and fun destination located in the heart of Cascade Station Shopping Center and less than 1/2 mile from the Portland International Airport. Enjoy the W xyz bar, a dip in splash or recharge in our 24 hour fitness center.
TripAdvisor
I’ve stayed here multiple times. In the lobby there are fun games for small groups and 2 pool tables. There is a full service bar and lots of snack and beverage options 24/7. Parking is located just outside the front door and the shuttle from the airport was great !
I've stayed at this property multiple times over the years, and always found it to be a fine, convenient stay. Sorry to say that I'll be looking for a new go-to in the PDX area. The rooms are showing their age with marked-up and dinged furniture and finishes, the airport shuttle is unpredictable, and simple requests weren't honored. For over $300/night, I expect much more than I received in terms of quality and responsiveness. Special note - although the property is less than two miles from the airport terminal, budget at least 30 minutes for pick-up or drop off. Be sure to ask how long the pick-up or drop off will be if you're tight on time or the weather is bad. When I tried to (politely) explain the the front desk person that providing an expected wait time would help when calling, I received the most unconcerned, and borderline rude, response. Had I known of the wait, I would have taken a taxi/Uber or even the light rail that stops right near the hotel. Additionally, they have a fancy robot that patrols the parking lot. Spoke with a passenger who had her catalytic converter stolen from her car in their parking lot, despite the robot. In fact, the entire area feels less safe than it used to. Security guards highly present in all nearby stores, made me question the decision towel around nearby.
I just can't warm up to this Aloft. I've stayed here before and it was convenient for this quick business trip. I waited 25 minutes for the shuttle because he was on an errand. It's free, but since the hotel is so close that was frustrating in the cold. Driver was very nice and friendly. No status recognition at check in. My profile request is for a high floor and close to elevator. Got that half right. I really need a closer room to the elevator due to the physical challenge of carrying my bags. It's nearly always received. The room was almost at the end of the hall and when I opened the door I was blasted with heat. The temperature was set to 86 degrees. Luckily I was going out and turned on the air to cool the place down. When I returned 2 hours later it was a balmy 74 but getting better for sure. I saw in the reviews that several comments mentioned they comp Titanium breakfast (I was comped two days ago at a different Aloft). Needless to say, they don't here or at least anymore. Hotel is modern. Location is great. Bed is comfortable but just cant get impressed with the vibe and lack of service.
I liked the room, parking great and a bar in lobby. However the food in the bar is inedible microwave garbage. $16 for a frozen school lunch burger is ridiculous. Don’t offer food if you can’t do it right!. Set up some sort of delivery service and focus on drinks
Neat, clean spaces and friendly, helpful staff! We highly recommend the heated pool. Loved the courtesy shuffle. Near by restaurants and shopping. Room was small but I expected that so be prepared for a not too private bathroom. However, it was a perfect getaway with thanks to Aloft!