The Hi-Lo Hotel
Portland, Portland Region
320 S.W. Harvey Milk St.
Portland, Oregon 97204
TripAdvisor Traveler Rating based on 213 reviews
I come to Portland from time to time on business and this time on a lark I decided to check out Hi Lo for its Marriot points earning potential and abstract fanciness. The hi lo is downtown portland so know the neighborhood is what it is but that also means you're close to some amazingly tasty food trucks that are opened late. The hotel is nice but the staff really stood out to me. Sam at the front desk was a real rocks star and gave me tons of advice on everything from breakfast for the optimal time to head to the airport. She really went above and beyond and made me feel awesome for choosing this hotel- its rare to get that kind of service! So all in all i say 5 stars
I had a great stay at the Hi-Lo! Sam checked me in and was super nice and I felt very welcomed. I travel a lot for business and it would be great if there were more people like Sam at the hotels I go to. Would highly recommend!
Most of the staff I encountered, like Alex at the front desk, provided excellent service. The hotel aesthetic is beautiful and my double/double room on the top floor with tall cement ceilings was ample in size and tastefully decorated with a modern-urban aesthetic, like the lobby. The restaurant in the lobby bar was good but the honey garlic salmon and panna cotta was outstanding. We were there for three nights and two full days, spending most of our time away from the hotel on business. The only reason I will not stay at this hotel again is because of the location—I did not feel safe there. The hotel neighborhood reminded us of a zombie apocalypse, it didn't matter if it was day or night, it was bad. We made an attempt to take a walk during the bright daylight one afternoon but turned around after about 25 feet because we were surrounded by people who were doing/dealing drugs, yelling, camped out and pacing along the sidewalk and street. It's really sad. If safety is a concern for you, I do not recommend this hotel because of the location.
The valet wrecked my car. Let's start with that. I didn't ask for my car, and they drove it down and wrecked it at 6am and I was using Uber in town, so not sure why they decided to drive my car. The dash cam footage was removed from the camera for the incident. Dealing with their insurance now for 2 months and they want do use wrecking yard / salvage parts on my car to fix it. Totally unacceptable. This hotel is in a very seedy part of Portland and it makes sense that they are using totally fly by night insurance that cant even cover their destruction of your personal property. I would avoid this place at all costs, and you're better off sleeping in your car than letting these people touch your personal property. Avoid it all all costs.
Beautiful hotel, with nice clean, modern rooms. We didn’t visit the lobby bar/restaurant but it looked cute. Unfortunately it’s in a pretty bad neighborhood. There was a guy smoking meth feet from the entrance to the hotel and more people doing it just down the street along with used needles, etc. This isn’t the hotels fault but you should be aware. I’m not sure if all of DT Portland is like this now or what. If so, it’s really sad.