Hotel needs to invest in new equipment for rooms and doors immediately.
Management service is really bad (I'll explain) and hotel needs to invest in new equipment for rooms and doors immediately.
I had problem with noise from neighbor, spent first night not sleep till 4am. We have a little door in the middle of our rooms - really tiny and used.
Second night, around 10:30pm, I decided to ask reception for any other option (room change), because noise was terrible. And scared me. I didn't want to call reception via phone. I wanted a private conversation about options I have.
Reason - you can hear everything that happens in the neighbor room, includes TV, shower. And, for sure, neighbor can hear if you call.
I decided to go to reception for help. But reception was closed. It was 10:30pm.
If something happens, or any guests needed help? And can’t call for any reason? Okay. I came back to my room, tried to get nap, but around 11:50pm something really heavy in the neighbor room felt down. Twice.
The person in the room started to speaking really loud, and make noise.
I was scared, left my room, went to the street, and gave a call at 12am. Manager answered, and opened the reception for me. At 12:10am,
I've explained the situation (strange and scary noise, like something felt down to the floor, and person is speaking out loud till 3am - first night, even he is in his room just by himself).
I was asking, if I can move to another room to spend this night. Manager said, hotel has no available rooms, and they can just ask security to check the neighbor room for safety.
But. Like a single girl on vacation 6 hours drive from my home and need to spend 2 more night at the hotel: I actually don't want to know who are my neighbor and don't want him to know me at 12am.
I hope no explanation needed here.
At 12am you don't want to know who are your neighbor, you want to be safety and sleep far away from your previous room.
In my situation that was not a group of teenagers making noise. It can be person in ages (sometimes, people in ages can feel comfortable speaking with themselves), or just a single man on vacation who loves drinking and speaking out loud till 3pm. Or somebody with mental illness (I don't know, I just had to listen the sounds for hours two nights in a row).
That was I tried to say.
Manager didn't ask me if I need any help, after I started to cry and left the check-in at the night. The person, who helped with everything - 2 hours after, the security officer, who found me at the swimming pool area, because it was the only place I felt okay this night. Security officer (his name is Alan, and I’m very thankful for his help) came with me to check MY room for secure. Not neighbor’s room, as manager option was.
Door between my and neighbor’s room, as I said, has a tiny door. Security checked it, and the door from my side of the room was closed, but person from another room can unlock it anytime.
This’s how the door looks like.
I almost never post bad reviews, now I feel like my vacation is over. Also many of the amenities are run down, broken or uncared for. This is the season, as security, who helped me this night said. But management of the hotel needs to let people know about before staying.
People can be afraid. As me at the room with unlocked door.
PS. Security - Alan, did the best to make sure I’m good. Explained the situation to manager, and asked for a better room for me to spend the night.
Please, take care, and make sure you read my review before you go.