Bed Bugs Found, Disappointing Response from Management
This review is difficult for me to write because, honestly, I wanted to love this place.
The location is beautiful. The proximity to the beach is outstanding, the setting is relaxing, and the property has tremendous potential to provide a wonderful coastal experience. That is part of what makes this experience so disappointing.
I did not want to write this review out of anger or spite. In fact, my initial goal was simply to alert management to a serious issue so it could be addressed before another guest experienced the same thing.
During my stay, I discovered multiple bed bugs on the bedding. I photographed the insects, photographed where they were found, and documented the resulting bites. The issue was significant enough that we felt unsafe remaining in the room.
What happened next was even more disappointing than the discovery itself.
We immediately attempted to contact the hotel for assistance. We called the regular hotel phone number, called the emergency contact number posted on the office door, and sent multiple emails. Despite repeated attempts, we received no response. With no assistance available, we were forced to find alternative accommodations late at night, around 10:00 PM, incurring additional expenses, stress, disruption to our travel plans, and concern about possible exposure to our belongings.
The following morning, because all of our attempts to contact management had gone unanswered, we returned to the property in person to speak with management directly.
I was not looking for a confrontation. I was looking for compassion, accountability, and reassurance that the matter would be taken seriously. Instead, I left feeling dismissed, disrespected, and treated as though my concerns were an inconvenience rather than a legitimate health and safety issue. I will also note that management declined to accept responsibility for the condition of the room. While I cannot speak to when the issue originated or whether management was previously aware of it, the number of insects I discovered and documented left me deeply concerned about the extent of the problem.
To management’s credit, a refund was eventually issued. However, a refund does not erase the experience, the inconvenience of having to relocate late at night, the bites, the anxiety of potentially bringing bed bugs home, or the feeling that our concerns were not genuinely heard.
What troubles me most is that I sincerely expressed my hope that the issue was isolated and encouraged management to thoroughly investigate it for the protection of future guests. My purpose then, and now, is not retaliation. It is concern that another family may unknowingly find themselves in the same position.
I hope the hotel conducts a thorough inspection and remediation of any affected rooms. Every guest deserves a clean, safe place to sleep and a management team that responds promptly and compassionately when serious concerns arise.
