TripAdvisor Traveler Rating based on
88 reviews
Call ahead This experience may be open for on-site visitation; however, offerings and/or operating procedures may have changed due to COVID-19. Please verify details before you go and visit the COVID-19 Resources page for more information.
TripAdvisor
They have horrible customer service. I don’t think I will be using them anymore. We had rented a room for some workers to come up and help us rebuild from the fire. Due to the snow the workers couldn’t make it anymore. I called them and changed the date to the following weekend and the workers still weren’t able to come so I called them with over a weeks notice and told them I would like to cancel the room since I didn’t know the next time the workers could make it up due the snow. The lady yelled at me telling me I couldn’t do that, and she won’t be refunding my money. I told her I don’t care she can charge us for the room and charge another family and double up on profit. The fact is that the workers won’t be checking in. She still decided to yell at me and talk about how much of a horrible person I was (even though I told her to keep the money) she then decided to hang up on me. So looks like they will be double profiting this weekend. Nice character people. Good job! We are just residents trying to rebuild from the horrible fire that effected both of us. It’s not our fault that the work crew couldn’t come up due to the snow, and that they said they won’t be rescheduling with us until the snow was cleared. I gave you guys a weeks notice and you still kept our money. I hope karma catches up to you. So sad to do this to fellow Detroiters.
My children and I were supposed to stay at The Lodge this week for a getaway in nature before the start of school in Portland. There were a couple of wildfires around 20 miles from the lodge that had been burning for weeks, but nothing too out of the ordinary. We arrived at Detroit Lake Monday and things started deteriorating that afternoon. We decided to return home late afternoon, once we saw how thick the smoke was getting and how dangerous the conditions seemed. So we never actually slept at the Lodge. The owners were incredibly nice about this, even though at the time they didn't think the situation was going to be too dangerous. They offered to give us a refund even though we had already checked in and actually spent some time in the room. Instead, I said I wanted to just consider it a pre-payment on a future stay as we wanted to come back to the area when things were clear. And it's very fortunate that we decided to leave. As I expect many reading are aware - the area was evacuated that night and, as of this writing, wildfires are raging throughout Oregon with the largest in the vicinity of Detroit. In fact, I don't know the fate of the Lodge itself. But I wanted to put in this positive review anyway. If the Lodge and area survive the fires, they will need your business to recover, and the owners should know that their kindness is appreciated. We're not praying people, but we are sincerely hoping for their safety and for the safety of everyone in our beautiful state. (The room, by the way, while small, was clean and the bathroom immaculate and looked new. Very close to the lake. All COVID procedures appeared to be followed to a T.)
We were driving over the pass during a storm at night and needed to find somewhere to stay.. I have stayed here many years ago and remember how great it was. THANKFULLY they had a room and could accommodate us.... the room was small but super comfy! The beds great- it had everything we needed to keep us warm and safe. Jason checked us in and made us feel right at home... it is a great spot to stay!
The Lodge at Detroit Lake We enjoyed our stay at the "Lodge At Detroit Lake" very much. On our round trip through Oregon we spent one night in Detroit. The reception and check in were very friendly. We were offered to use wood for a campfire or charcoal for a barbecue on the grill in front of the hut. The rooms are small but very cosy. Room and bathroom were very clean! You can see that the staff is trying very hard to create a nice room and a pleasant environment. On the square between the cabins there are seats and Outdoor games. It is not far to Detroit Lake, where you can swim wonderfully. A great lodge with nice hosts.
We have stayed here twice before in newer well maintained rooms and returned expecting the same. Instead we were given an older room that felt run down, was not furnished the same, and not worth the same price to us. If we had been aware that we would not get the quality room we had come to expect, we would not have chosen to stay here. It was too late to find something else by the time we arrived, but we would not return unless we knew for certain that we would get a newer room, # 1-8 apparently; we definitely would not recommend anything else. Air conditioner was loud but sort of white noise over the sound of traffic on the main road. Town has a new park that is very nice.