The Grand Hotel in Salem

The Grand Hotel in Salem is the Willamette Valleys premier hotel, and headquarters hotel for the Salem Convention Center, downtown Salem, Oregon. We feature 193 over-sized guest rooms and suites, each with separate work and living areas, complimentary high speed Internet access, indoor pool, Spa, and fitness room await all guests. A hot breakfast buffet and underground parking are also complimentary. Our hotel offers unique surroundings and decor, and provides a refreshing experience and exceptional service.

Expensive but worthwhile

My wife and I gave ourselves a treat and decided to stay upmarket. This hotel is conveniently located to the Riverfront Park, the famous Carousel, the State Capitol and the Hallie Ford Museum of Art. Yes, the Hotel has seen its glory days but the decor is well maintained. The tariff is on the up side but the rooms are spacious and the bed in our room was comfortable. The breakfast includes both hot and cold options, though limited.The pool,spa and gymroom are an attractive bonus.

Friendly Service, large room, and perfect location

We spent 3 nights at the Grand Hotel in Salem. We had made plans to visit the Willamette Valley. Salem and the Grand Hotel were the ideal location. The breakfast buffet was great. It had a wonderful variety-perfect for the big or little breakfast person. The staff at the desk were very attentive never allowing you to wait for their service. The parking under the hotel was ideal. Our room was spacious and provided all that we needed.

Needs renovation

This hotel supports an adjoining convention center. The lobby is huge, but is starting to look worn. The staff is friendly and couldn't be nicer. The rooms are spacious, clean and comfortable but need updating. They are getting traffic worn. I agree with another reviewer who said the mattress is too soft. Perhaps they are approaching the end of their life. The bathroom has a problem in that it is small and the shower/tub is difficult to get in and out of; no grab rails. Also, the showerhead has a gooseneck so its so high an NBA forward could stand under it. My wife had trouble reaching it. I'm surprised a convention hotel does not have in-room safes. Parking under the hotel is complimentary. The complimentary breakfast includes both hot and cold items and a good variety.

Top Notch Customer Service.

I was more than impressed with the customer service at this hotel. They went above and beyond to answer questions and to make us comfortable. The food is AMAZING, from the included breakfast buffet to the moderately priced cuisine in the attached restaurant. Room service was free and quick. The pool and fitness room were beautiful and clean. The bed was a dream, and the convention center modern and efficient. The surroundings are beautiful with a great park to view scenery and walk along the river. I’ll be back, but next time I’m bringing my family!

Impeccable staff, great comfy rooms, unmatched staff

I booked The Grand Hotel in Salem for a half marathon that I ran. The trip was also an intention to visit my dad who lived nearby. The day that I got into town my dad became very ill, and was admitted to ICU at Salem Health. The walking distance made visiting him so easy, and the staff was so incredibly compassionate and accommodating- they even added a rollaway for my sister when she got to town. Throughout my 3-day stay I spoke to JJ at the front desk multiple times, and her kindness during such a hard time meant so much to me. She repeatedly told me to just “let them know whatever I needed” whether it was extending my stay, late checkout... whatever. My dad ended up passing away early Monday. Everyone at the hotel was so kind, and the room was impeccable and comfortable. But the service we got there was truly unforgettable. Thanks to everyone there for helping get me through such a tough weekend.