TripAdvisor Traveler Rating based on
3205 reviews
Just 15 miles south of Bend, Ore., Sunriver Resort is a 3,300 acre all-seasons leisure, wedding and conference destination. Surrounded by over 1.2 million acres of National Forest, Sunriver Resort, by Destination Hotels, was built within an environment endowed with natural beauty and endless activities.
We were so hopeful as we drove into the resort! surroundings are beautiful!! Our first "suite" (not an actual suite-- it's a loft) had food crumbs, the floor hadn't been cleaned, hand prints on the windows and dust all over the furniture. The burners on the stove were all out of place and trim hanging off the dishwasher. Management went over and above to try and redeem our stay. ((thank you)) Helped us to move into a second "suite" which they claimed they had gone over with a fine- tooth comb when cleaning. I really wish they hadn't claimed that. We found an empty snack bag in the loft on the floor and the grossest thing - dark streaked dirt marks and dried blood on our extra bedding blanket and unclean windows. I really feel like for the money, this place is not worth a stay. We cancelled our second night to move to a different location. A few things that would make this better: update! Rooms are surprisingly worn. Clean (this one is easy) Maybe a checklist for your housekeeping team? Over and above: a few very inexpensive items would go a long way making a guest feel welcome on your property... for example: Adequate coffee cups for the number of guests staying in the room. Coffee choices would be nice... salt and pepper in the kitchen are basic but inexpensive.On the good side: the staff is kind, even though perhaps needing more hospitality training. This place could be great but it sorely misses the mark.
This was our third visit to Suneiver and We had another fabulous vacation here, where we enjoyed swimming, biking, horseback riding, great food, friendly people, the scenery was stunning, perfect for relaxing, we will be back!
The room was not ready on time. Overpriced for what it was. My toiletry items appeared to have been gone through.....this was not a good trip. Many in the past have been great, but this year, I was not impressed!
Sunriver always delivers a good time. The cove was wonderful for my 4 and 6 year olds. The food was really tasty and the bike trails did not disappoint! All in all, it was a great staycation for the family
Slightly above average for this type of property. Would not go back for personal vacation. Very expensive, especially food and beverage. Rooms are getting tired and staff is only OK. Need more outdoor lights for walking to rooms at night