Sunriver Resort - Travel Oregon

Just 15 miles south of Bend, Sunriver Resort is a 3,300 acre all-seasons leisure, wedding and conference destination. Surrounded by over 1.2 million acres of National Forest, Sunriver Resort, by Destination Hotels, was built within an environment endowed with natural beauty and endless activities.

Disappointment

Such a huge disappointment to see Sunriver Resort price gouge. With inflation it’s understandable that pricing will be a factor but wow the food is ridiculous and worst yet is their gift card promo. Two years ago you received a room voucher for every $150 gift card purchase. Last year that went up to $175 and this year $250, more than a 40% increase wow. We’re locals and have enjoyed this program for years but moving on this year….no longer reasonable priced. What a shame that they’ve taken this route.

Relaxing Thanksgiving weekend

the buffet at the Great Hall did not disappoint! The grounds were clean and beautiful. We had massages at the spa, they were crazy expensive, but we knew that going in...we wouldn't do that part again. The lights were beautiful and the restaurants at the village were amazing--specifically the South Bend Bistro and Marcellos.

Don’t buy their “gift” vouchers. Horrible! Untrustworthy company.

Sunriver cannot be trusted to follow through with their end of a deal. You buy said gift cards to receive “gift” voucher. Then they proceed to change the rules of the agreement multiple times. They treat you horrible, change the story with everyone you talk to. I was basically treated like a second class citizen for wanting to use thr “gift” they gave me.

Grossly mismanaged vacation rentals

We were really excited for our trip here. It gets cold in the winter in sunriver obviously and the central heating system in our home didn’t work. We could only intermittently get heat in 2 bedrooms out of the 4 bedrooms of the house we rented. Additionally the front entry area of our vacation rental had thick glazed ice that had clearly not been tended to in days if not weeks. It was a total hazard and no homeowner would do this with their own home so it should not be expected in a rental. Finally, there was a major construction zone (new house construction) next door for our rental during thanksgiving week. People choosing to rent should be notified of construction so that they can make the choice of whether they wish to book or not. For us, we would not have chosen to be next to construction for our vacation. With all three of the above issues, the management staff failed miserably. They essentially are expecting us to troubleshoot the heat with their maintenance staff which isn’t something we wish to do with our vacation as we spend 1k per night. The other issues were not addressed either. All we want is a swap to a different rental that essentially adheres to minimum basic standards of occupancy. The vacation rental management of this resort appears to be grossly mismanaged. Would not be able to recommend a vacation here in good conscience.

Mountain View’s & Hawk Experience

We had the delight to experience the beautiful sunny Central Oregon weather during our stay. Cold and dry air, but spectacular views! During our walk out on the meadow trail we had an inspiring moment with a special visit from a hawk. Lunch at the Owls Nest with the Mountain View. Snuggling by the fire in our Lodge Village room. A delightful place to escape, even if it’s just for a day!

Disappointment

Relaxing Thanksgiving weekend

Don’t buy their “gift” vouchers. Horrible! Untrustworthy company.

Grossly mismanaged vacation rentals

Mountain View’s & Hawk Experience

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