Sleep Inn of Bend is near downtown Bend – close to plenty of shopping and dining and a variety of breweries, galleries, museums and coffee shops. Guests will find fresh, relaxing design elements and amenities like a free Grab & Go breakfast each morning, free coffee and a seasonal outdoor heated pool. The hot tub is open year-round. There is also free WiFi throughout the property.
About Sleep Inn of Bend
Reviews & Ratings
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Bad call for long term stay
I was staying long term with them until I was asked to leave 2 days before check out. The reason they claim is because my anti social abused dog bark at the front desk gal. I had spent sometime getting to know this girl while I was staying. There. I spoke with her on serval occasions about my dog and his issues with being anti social that had stemmed from his life time of abuse and bad training. One event key didn’t work after taking my dog out and I had to bring him with me to get the card key fixed. I stood out side with him and asked her to not come close and to remake my room key. She attempted to come around the countef ever after I asked her not to knowing it would trigger my dog. I throw her my card key so she could fix it. I asked her to please just throw it back since my dog is still learning to be social. My dog ended up barking at her. And yes he can be scary but dogs bark at people and I alway make sure everyone is safe when I take him out. He has a muzzle, anti shock collar and is leashed at all times with me standing between him and anyone. After he barked at her i put him in the room and I immediately went and talked to her to sure she was ok and wasn’t upset or scared. She acted as if it wasn’t an issue . Even said don’t worry about it I understand. Which is why I felt extremely upset and blind sided when I was asked to leave the following Friday at 3pm via a phone call. They refused to extend my stay any longer after check out Sunday. Keep in mind that not only had I booked another month and gave my payment info. And this took place an entire week Before they asked me to leave. The reason they claim my dog is to much of a liability. When k asked if there was anything I could do or discuss I was basically to they didn’t care about my side of the story and it would change nothing. They definitely caused me several issues with only give me 2 days and not full 2 days because check out was at 11am the following Sunday and they called me at 3pm Friday. I was extremely upset by this treatment. It was very inappropriate and almost felt like I was targeted without reason. If it was a problem the gal should have said something to me directly instead of saying it was fine then going behind my back to her manager making it seeem like something happened that was bigger that it was. I asked them repeatedly if they would cancel my reservation with the online company I booked with which I was told they had. They never canceled it even after several requests from myself and the online company I used. They didn’t charge my card but because I was give no notice and done funds where held in my account because of this it was extremely difficult to find a new hotel booking with only a few days advance notice. It’s unfortunate that they felt the need to treat someone that had been told by multiple staff members they didn’t even know I had a dog because they either had not heard or seen him. Pretty funny that he’s considered a liability for being a dog! Such a liability that serval people didn’t even k is he was there. Do better next time Skeep Inn!
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Great for what it is
It's not the newest hotel but the rooms are clean, the location is convenient and the staff is very friendly. The breakfast is typical. Beds are double not queen bends so be prepared for a tight space. It won't wow you, but it won't disappoint you.
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Sleep Elsewhere
We prepaid this reservation; otherwise we would not have remained here. There are better options. In our two night stay, we killed six crawling or flying bugs — never a good sign. This was a ground floor room, but not near any exterior doors. Room did not smell, look or feel clean. No hot breakfast. When we inquired, we were told “not on Sunday or Monday” — our two mornings. Maybe there is a decent breakfast on other days. One friendly front desk staffer. The others were AWOL or indifferent. Overall it just felt like no one cares here — about the hotel, or the guests. This place might bounce back, but bypass it for now. You’ll be glad you did.
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Unapologetic
I've booked this hotel twice now, due to it's close proximity to the hospital. The first time we had terrible front desk service but I was willing to give them the benefit of the doubt since it was 2020 and things were a little unusual at the time. Now, two years later the price was higher and the service was even worse. The front office needs some serious PR skills. If check in time is 3pm you should be able to check in to your room close to 3pm, especially if you've made a reservation. We arrived in town slightly early and was told our room wasn't ready. That was fine, we were early so I understood . I asked if it would be ready by 3pm and was told it would be so we went across the street to get a few things at the store. When we arrived back to the hotel we were told our room wasn't ready (by a different front desk person) so we said we'd just hang out and wait and then were told it would be at least 30-45 minutes, that we should just go get something to eat and she'd call us when we could check in. That was rude in itself for all sorts of reasons. We had 2 small dogs with us, it was a hot day, we had a medical issue, hence the desire for a hotel close to the hospital. We walked around for an hour, giving them plenty of time to get our room ready. When we went back to the hotel, the room still wasn't ready and we weren't offered a time when it might be. No apologies, nothing. I kind blew up then. She didn't care in the least, told us she'd cancel our reservation if we wanted her to. 10 minutes later we canceled our 2 night reservation after finding another hotel that was much more accommodating with a much friendlier staff. I will never stay at Sleep Inn again. BTW, I was a member of Choice Hotel rewards program. Doesn't matter. Seems they don't care if they get your business or not.
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Clean, comfortable, friendly
We spent 2 days. The room as clean and comfortable. They only change linens every 3 days by default. I don't know if that's a covid policy for now or usual. However, we asked for clean towels the 2nd day and got them immediately. Staff were helpful and pleasant. Provided breakfast was minimal but good on the first day and some hot items were provided. The 2nd day had no hot items and very little of everything else. We actually ended up getting something down the street. As for Covid protocols. As I said the room was very clean. I did not see the staff remind anyone in the lobby to mask, and I saw quite a few came through not wearing one over the 2 days. I know this is not uncommon for most businesses as some non-maskers become angry and unpleasant of asked. However, Covid is serious and every business that doesn't insist on the rules being followed makes it harder for every other business that tries to. It also makes ones stay less pleasant as you have to dodge folks, pick when you go to the front desk, etc. I'm quite aware that this a difficult thing to do, but seeing one front desk person remind an unmasked guest would have upped my opinion and review.