TripAdvisor Traveler Rating based on
172 reviews
Sleep Inn of Bend is near downtown Bend – close to plenty of shopping and dining and a variety of breweries, galleries, museums and coffee shops.
Guests will find fresh, relaxing design elements and amenities like a free Grab & Go breakfast each morning, free coffee and a seasonal outdoor heated pool. The hot tub is open year-round. There is also free WiFi throughout the property.
TripAdvisor
It's not the newest hotel but the rooms are clean, the location is convenient and the staff is very friendly. The breakfast is typical. Beds are double not queen bends so be prepared for a tight space. It won't wow you, but it won't disappoint you.
We prepaid this reservation; otherwise we would not have remained here. There are better options. In our two night stay, we killed six crawling or flying bugs — never a good sign. This was a ground floor room, but not near any exterior doors. Room did not smell, look or feel clean. No hot breakfast. When we inquired, we were told “not on Sunday or Monday” — our two mornings. Maybe there is a decent breakfast on other days. One friendly front desk staffer. The others were AWOL or indifferent. Overall it just felt like no one cares here — about the hotel, or the guests. This place might bounce back, but bypass it for now. You’ll be glad you did.
I've booked this hotel twice now, due to it's close proximity to the hospital. The first time we had terrible front desk service but I was willing to give them the benefit of the doubt since it was 2020 and things were a little unusual at the time. Now, two years later the price was higher and the service was even worse. The front office needs some serious PR skills. If check in time is 3pm you should be able to check in to your room close to 3pm, especially if you've made a reservation. We arrived in town slightly early and was told our room wasn't ready. That was fine, we were early so I understood . I asked if it would be ready by 3pm and was told it would be so we went across the street to get a few things at the store. When we arrived back to the hotel we were told our room wasn't ready (by a different front desk person) so we said we'd just hang out and wait and then were told it would be at least 30-45 minutes, that we should just go get something to eat and she'd call us when we could check in. That was rude in itself for all sorts of reasons. We had 2 small dogs with us, it was a hot day, we had a medical issue, hence the desire for a hotel close to the hospital. We walked around for an hour, giving them plenty of time to get our room ready. When we went back to the hotel, the room still wasn't ready and we weren't offered a time when it might be. No apologies, nothing. I kind blew up then. She didn't care in the least, told us she'd cancel our reservation if we wanted her to. 10 minutes later we canceled our 2 night reservation after finding another hotel that was much more accommodating with a much friendlier staff. I will never stay at Sleep Inn again. BTW, I was a member of Choice Hotel rewards program. Doesn't matter. Seems they don't care if they get your business or not.
We spent 2 days. The room as clean and comfortable. They only change linens every 3 days by default. I don't know if that's a covid policy for now or usual. However, we asked for clean towels the 2nd day and got them immediately. Staff were helpful and pleasant. Provided breakfast was minimal but good on the first day and some hot items were provided. The 2nd day had no hot items and very little of everything else. We actually ended up getting something down the street. As for Covid protocols. As I said the room was very clean. I did not see the staff remind anyone in the lobby to mask, and I saw quite a few came through not wearing one over the 2 days. I know this is not uncommon for most businesses as some non-maskers become angry and unpleasant of asked. However, Covid is serious and every business that doesn't insist on the rules being followed makes it harder for every other business that tries to. It also makes ones stay less pleasant as you have to dodge folks, pick when you go to the front desk, etc. I'm quite aware that this a difficult thing to do, but seeing one front desk person remind an unmasked guest would have upped my opinion and review.
Checked in after an all-day drive to start our National Parks road trip. Was greeted by Nikita (sorry about spelling) who was extremely friendly in welcoming us. She offered us a cookie and had great things to say about our dog which is the easiest way to win us over. The room was quiet and we barely heard any noise from the pool since we were next to it or any of the guests. We slept with no problem or interruptions. There was an extended complimentary continental breakfast which included a few hot items i an addition tot the usual fruits, juices, pastries, yogurt, etc. I would stay here again in a heartbeat, there are plenty of restaurants and shopping near by, we especially liked Worthy Brewing. Thank you for the great start to our road trip!
