Experience luxury at economical prices at Siletz Bay Lodge.
About Siletz Bay Lodge
Reviews & Ratings
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Flying Water Fixtures!
This was probably the worst hotel stay I’ve ever experienced. We paid for a king room with a balcony and a jacuzzi tub. First, the light on the balcony was not working and didn’t have an on/off switch. Not a huge deal on its own. Second, the main light in the room would not turn on with the switch, but would rather flicker and go back to remaining in darkness. Third, the sink would not drain properly. These issues are minor at best and part of the risk that comes when booking a “cheap” hotel. The worst part was the assault on my face by a flying water fixture! The jacuzzi tub looked so inviting, I had to try it out. When I turned on the water to begin a lovely soak, the faucet flew straight into the air atop a geyser of water that shot from the pipes below! Stunned from the blow by the faucet and being prematurely covered in water (not the type of soak I was expecting), I was quickly able to turn off the water, but the damage was done. Immediately after this happened, we went down to the front desk at 9:42pm to speak with Chrissy, the desk worker at the time. We explained what happened and we were hoping to be moved to a comparable room (difficult given the holiday weekend) or a refund or partial refund. She said she was not authorized to do that, but could downgrade us to a double queen room with no balcony or tub. She stated if that wasn’t acceptable, we could speak with Moni, the manager, who was scheduled to be in at 7am the next day. We said we would speak to her then. Fast forward to the next day at 8:22am, we trudged down to find a gentleman by the name of Jeff. We asked for Moni and he said she was not working today. We asked if there was a way to get ahold of her. He said we could try to call the main desk (even though he was the only one working at the time) or she might be in at 3pm if we would be sticking around that long (the reservation was only for one night). We asked if he could help us and he said the only thing he could do is document our concerns. So we explained everything, once again, as he wrote them down. When we finished, we asked him to write down the date, time and his name and provide a copy for us as well. He refused to put the time and when asked if there was any particular reason why he wasn’t willing to write down the time, he simply said “no”. Not a big deal but very petty customer service. Seems like this sort of thing happens often at this establishment. So if you would rather protect your face from flying water fixtures, I would highly suggest a different hotel. The mysterious manager Moni, is still nowhere to be found.
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DO NOT STAY AT THIS HOTEL!
If I could give a zero score I would. We checked around 5pm. #1 We soon discovered the microwave didn't work. I informed the desk lady about the problem. She said I could use the microwave in the lobby. #2 Around 11pm we woke up to an extremely hot room. The thermostat didn't work. We opened the window and sliding glass door to cool down the room. #3 At 11:30 I used the toilet. After flushing the toilet tank water kept running. I removed the lid and discovered the the water was rising to the point of overflowing. I turned off the water valve. We had to turn the water on and off after each use. #4 At 7am my wife informed the rude, condescending, morning clerk, Jeff is his name. He offered her a plunger. She asked for the manager. She was given a card with the managers name and number on it. Her name is Moni. #5 After repeated calls Moni wouldn't answer her messages. We escalated this situation the the corporate level. When we were contacted a ticket number was given to us. #6 After repeated calls we were given 2 more ticket numbers. 5 days later and still no appropriate response.
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Could have been better
The Rooms are so so on the cleaning because i had used towels in the bathroom a long with someone used soap had hair all over it it's a good thing i bring my own But it was very warm when i was there and the only ac is in the hallway the lady at the front desk told me to look on the wall for the control remote and there was nothing i had to go back to the front desk and i explain their wasn't one she look at me like i was crazy i finally got her to go to my room and look for herself i told her was too hot to sleep like that i finely got a box fan to use they are a little rude up at the front desk and don't care about their customers it's as if they just don't care i overheard one say that one of the rooms that was book the guess would not be getting because they gave it to someone else so, if you dent mind then stay there with no ac a dirty bathroom then your good
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Not a Good Value
Budget conditions. Price should be lower for what you get. Good location and view. Pleasant staff. Generally older and run-down accommodations. Stained furniture. Thin walls. Could hear next-room neighbors talking into the night. Upstairs room seemed to be housing an elephant in hiking boots. Breakfast is very minimal. Items gone early. (Not the hotel's fault, but as we were entering breakfast, a woman (guest) was leaving with the entire contents of the fruit bowl piled high on her plate. Guess she doesn't like to share.)
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Strong smell is very unplesent.
Room is dated but the worse thing about room 112 is the terrible smell. A very strong chemical smell that will stay with me for many days. The reservation stated it was non-refundable so we're having to live with it. Check out the room before agreeing to pay for it.