Shilo Inn Suites Salem
Salem,
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3304 Market St. N.E.
Salem, Oregon
97301
TripAdvisor Traveler Rating based on
260 reviews
This listing is provided by
Travel Salem
TripAdvisor Traveler Rating based on
260 reviews
TripAdvisor
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July 30, 2022us2worldWorth only to break up a long drive
My friend and I stayed at this hotel for one night to catch some sleep after a long drive and in preparation for another long drive. The room had the bare minimum, with a couple of pieces of furniture missing (stolen!?). Cleanliness was fair, but not stellar. There were also quite a few smokers hanging around near the entrance. Breakfast was literally sad to look at: no healthy option whatsoever other than some apples. On the other hand, lots of fattening options: biscuits and gravy, danish rolls, muffins, bagels and sugar-loaded juices and yogurts. Instead of plates, they had styrofoam to-go boxes: I thought Oregon was this environmentally-friendly place that cared deeply for mother nature. The hotel should invest in a washing machine and decent/reusable eating-ware. Overall, the place is ok for a quick in-and-out, but I would not recommend it for an extended, multi-day stay as it didn't have a good vibe and was a bit overpriced for what it offered.
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July 25, 2022WayfaringStranger2
Need to request housekeeping in advance.
I stayed for a Friday and Saturday night. Saturday I spent the day working, so I returned late hoping for a hot shower and clean sheets. The room had not been touched. I had to go to the front desk as the phone was not working. The staff person told me that it was my fault. I should have put the maid service sign on my doorknob if I wanted the room made up. WhenI questioned this, she said that "all hotels" do this. I finally received some clean towels and made do. I can understand a housekeeping error (which I suspect was the real problem) but the front desk was stinking indignant and blamed me for the problem. Wow - a great weekend was tainted by an uninformed staff who should not be in a customer facing position.
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July 22, 2022W3473GDrosag
Recent stay
I was very disappointed with my stay at Shiloh Inn. I was there four days three nights . The room smelled like smoke, the tv’s colors were way off, no way to adjust it. I had to ask for maid service at 6 pm on my first day and was given fresh towels and toiletries. The next day I got no maid service again and had to go down and ask for towels and toilet paper. I took my own trash out to the dumpster . My room was never cleaned nor was I asked if it needed to be . The carpet in the elevator was torn. The trash can by the elevator was not emptied for the first three days I was there and smelled awful. I opened the exit door by the registration desk only for it immediately catch and bounce back due to the carpet being pulled up in that area . The pool and hot tub were closed . The exercise room was full of equipment that does not work and is completely rusted out . Please don’t advertise for things that draw people to your facility if they are not in working order . The only remodeled part of the hotel is the lobby . The staff were nice, that was the only pleasant part of my stay. It’s worth paying the extra money to stay somewhere nicer . This isn’t a cheap hotel by any means , but it should be .
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May 20, 2022Sherrie TNot safe for a single woman.
I felt unsafe staying here as a single woman. During my stay, two different times I overheard security guards loudly discussing crimes that had happened in the rooms that day, including men who refused to leave the premises after committing the crimes. The guests are not your typical business traveler or family. Some were friendly but a lot seemed completely unaware of basic courtesies of shared spaces. For instance, two different times I tried to depart the elevator into the lobby and guests blocked my ability to exit. I said excuse me hoping they’d shuffle out of my way but they didn’t budge, making me skirt around them and have to bump into their wheelchair/walker. The common areas have stained carpets and often had spills on them. The elevator smelled like vomit upon my arrival. When I left the next morning it seemed to have been cleaned up. I went to use the exercise facility and my key card wasn’t working for it. I tried to find an employee to help but nobody was there. When he did come back he was courteous to me. He got me a new key card but that still didn’t open the exercise facility. He had to manually open it and then leave the door open. The equipment is completely rusted and did not look safe to use. So I exercised in my room instead. I didn’t confirm this, but it seems that this hotel is being used to house transient populations. I admire the attempt to solve a significant societal issue. But I also don’t think this should be done at the expense of the feelings of safety of paying guests. I think at a minimum, the hotel should be notifying guests that this is occurring so they can choose alternative lodging.
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November 1, 2021R568UQelainegBaby shower
Dawn and her staff were great they did a wonderful job I felt very catered to on such a special occasion I will be recommending Shiloh inn for all events and overnight night stays ! Over all I give Shiloh inn a five star rating