Shilo Inn Suites, Salem

3304 Market Street NE

Salem, Oregon 97301

TripAdvisor Traveler Rating based on 263 reviews

This listing is provided by Travel Salem

Mixed experience

Hard to describe my experience at the Shilo in Salem. First, I must say they are currently remodeling which I’m glad to see. Not the worst hotel I’ve ever stayed at, but definitely needs a facelift inside and out. The elevator was extremely slow, my room was on the third floor and there’s no way to get up to the rooms, except for using the elevator. My room was across the hall from a small area with the ice machine and a soda machine and the employee break room. First thing after 9 o’clock in the morning. I was able to catch up on all the employee drama by listening to a little old lady complain about every one of her coworkers. Better than watching Saturday morning cartoons. Our room was OK for the money and like I said definitely needs some updating. As far as cleanliness, it seems like housekeeping does the bare minimum. After not receiving any housekeeping service for three days on Monday, I had a nice little talk with the little old lady Housekeeper, who identified herself as being in charge of housekeeping. As I was trying to explain to her about not receiving any service for three days she did not care one bit about listening to me and kept interrupting me telling me that due to Covid they do not do daily room service. The pool and Jacuzzi were very nice, did have a nice chat with the maintenance man while he was doing the checks of the pool area . The fitness center is nothing but four pieces of rusted out dilapidated equipment that do not work. Parking was pretty limited, but that’s to be expected when part of the parking lot is closed due to the remodel.

Staff is great with kids.

Excellent staff. The desk and housekeeping were great with our small children. Our young kids had three hour jet lag and the desk workers engaged them with joy at 3am. When our infant required our bedding be replaced they were prompt and left a beautiful handwritten note and extra blankets. I will go back next time I am in Salem.

Nasty

You get what you pay for. Our room smells and the bathroom smells like urine so bad. I've been in alot of hotels this got to be the nastiest one I've been to.. I advise everyone not stay at this shilo in. Avoid at all cost. I should of just slept in my car. Employees are nice but this place needs to be shut down!!!! ASAP..

Worth only to break up a long drive

My friend and I stayed at this hotel for one night to catch some sleep after a long drive and in preparation for another long drive. The room had the bare minimum, with a couple of pieces of furniture missing (stolen!?). Cleanliness was fair, but not stellar. There were also quite a few smokers hanging around near the entrance. Breakfast was literally sad to look at: no healthy option whatsoever other than some apples. On the other hand, lots of fattening options: biscuits and gravy, danish rolls, muffins, bagels and sugar-loaded juices and yogurts. Instead of plates, they had styrofoam to-go boxes: I thought Oregon was this environmentally-friendly place that cared deeply for mother nature. The hotel should invest in a washing machine and decent/reusable eating-ware. Overall, the place is ok for a quick in-and-out, but I would not recommend it for an extended, multi-day stay as it didn't have a good vibe and was a bit overpriced for what it offered.

Need to request housekeeping in advance.

I stayed for a Friday and Saturday night. Saturday I spent the day working, so I returned late hoping for a hot shower and clean sheets. The room had not been touched. I had to go to the front desk as the phone was not working. The staff person told me that it was my fault. I should have put the maid service sign on my doorknob if I wanted the room made up. WhenI questioned this, she said that "all hotels" do this. I finally received some clean towels and made do. I can understand a housekeeping error (which I suspect was the real problem) but the front desk was stinking indignant and blamed me for the problem. Wow - a great weekend was tainted by an uninformed staff who should not be in a customer facing position.