La Quinta Inn & Suites by Wyndham Eugene is located next to Eugene’s scenic Alton Baker Park and overlooks a branch of nearby Willamette River. Twenty-five miles of riverside trails can be found right outside the front door. Walk to Autzen Stadium. Amenities include an indoor pool and hot tub, free WiFi, complimentary breakfast, and a fitness center. If you’re here for work, make use of the business center and two on-site meeting rooms.
About La Quinta Inn & Suites by Wyndham Eugene
Reviews & Ratings
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When ‘Suite’ Dreams Meet Swampy Reality
I’ll start with the most modern feature of our stay: multiple QR codes posted around the room so you can tip housekeeping digitally. Nothing says “welcome” quite like being prompted to tip before you’ve even checked the bathroom. Bold strategy. We arrived late and went straight to bed, no issues there. The adventure began the next morning. I stepped into the shower and quickly realized I was also stepping into what could best be described as a shallow indoor pond. Two to three inches of standing water that simply refused to drain. We improvised: Phase One shower for everything above the ankles, Phase Two shower strictly for decontaminating feet after standing in what I can only hope was just yesterday’s guests. Next up: washcloths. Both featured charming brown stains. That was a firm no. We pivoted to hand towels and a bar of soap like we were camping in 1994. Then came the bonus discovery: crusty Q-tips under the desk. Not hidden. Not subtle. Just… there. At that point, the cleanliness situation felt less like an oversight and more like a theme. Here’s the thing. There is simply no way that shower was cleaned with that much standing water in it. There is no way the floor was vacuumed if debris like that was still hanging out under the desk. Cleanliness isn’t a “nice to have” in hospitality. It’s the baseline. At checkout, I was offered a coupon for a future stay. I appreciate the gesture, but I think I’ll pass. The only tip I’m leaving is this: start with actually cleaning the room.
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Depends on what you need...
We booked the hotel based on the pictures. We wanted a kitchen to be able to cook food for our athletes during a weekend tournament. When we arrived, we discovered that contrary to claims on the website, the kitchens were haphazardly stocked. We did not have silverware. Another room had lids, but no pots. One parent was unable to confirm if her room even had a stove, since they are apparently remodeling to remove the stoves and they don't keep track of which rooms have them. Is this information anywhere in the booking details? No. The dishwasher had not been run so when we arrived at dinnertime, we had no clean dishes. We were given one dishwasher detergent packet for our four day stay. No dish soap, no sponge. There were two washing machines and two dryers. One of the washing machines was full of water and stayed that way for our entire stay. When we reported it to the desk, the guy behind the counter said maintenance was "not here". One of the dryers was also out of service. There were several teams staying in the hotel. Not a great uniform washing situation. If you just need a bed and a little extra space, by all means, book it up. But if you need a kitchen, laundry or polite staff, this is not your place.
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Public Promise to Help, Private Refusal to Resolve
After my wife posted a review, the property publicly responded asking us to contact them so the issue could be resolved. We followed their instructions and reached out. What happened next was disappointing. We provided documentation and explained what occurred, including the condition of the room that made it impossible for us to stay. Despite this, Wyndham refused to issue a refund or offer fair compensation. Instead, we were told that our account was “changing,” which is not accurate. The public response made it appear that the company was interested in resolving the issue. The private response showed otherwise. It is concerning when a company uses public replies for appearance’s sake while dismissing legitimate complaints behind the scenes. That is not how customer concerns should be handled. Between the unusable room and the lack of follow-through afterward, I cannot recommend this property or Wyndham.
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Yuck
We arrived and our reservation was wrong and were not acknowledged as members. We got into our room and it smelled like urine. The floors felt very dirty. We stayed because it was only a night however when we woke up there where ants crawling on the nightstand and bed. We packed and left. Won't stay here again
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Girls Trip To Eugene, Oregon
My daughter & I stayed at the Eugene location this past Thursday through Sunday. We were in town for a comedy show. The motel was close to the venue which was perfect. We didn't get in until early Friday morning but the front desk receptionist greeted us warmly & gave us the details about the amenities including the 24 hour pool & hot tub!! Breakfast was served from 6-10 which was perfect after driving all night. Our room was perfect!! This was the first time in a long time that we have been able to find tv channels to watch and enjoy a few movies. The hot tub was very relaxing!! I was able to wash our laundry instead of having to bring dirty clothes home. In fact we got so comfortable we decided to stay an extra night!! We will definitely book with La Quintana Inn & Suites Wyndham Eugene again!!