Your luxury basecamp to explore the wonders of eastern oregon. This charming historic landmark stands proudly on Main Street in Historic Baker City with luxurious guest suites and incredible food. Crystal chandeliers, a majestic stained glass ceiling and mahogany columns inspire wonder and romance. While the setting is historic, services are unquestionably state-of-the-art. At the Geiser Grand, the rich heritage of the architecture carries over to the menu offerings. Our everyday authentic Northwestern cuisine is a culinary delight. Five distinctive meeting rooms in over 6,000 square feet offer an ideal venue for virtually any special event. An architectural treasure combining ornate details with all modern amenities; the Geiser Grand Hotel was recently named one of the great hotels in the state by The Oregonian.
- Pet Friendly,
- Fitness Facility,
- Mountain or Water View,
- Spa / Hot Tub,
- Family Friendly,
- Restaurant / Lounge,
- Handicap Accessible,
- Air Conditioning,
Bike Friendly Business Amenities:
- Public Restroom,
- Bike Parking,
- Complimentary Water,
- Long-Term Vehicle Parking,
- Tools/Supplies for Sale,
- Visitor Info,
TripAdvisor Ratings & Reviews
What a GREAT place!!!!
I've been wanting to stay here for years. I had some business in Baker City and booked the Cupola Suite. This is just an amazing building that has been restored to it's original charm. The suite must have 15' ceilings and was tastefully decorated with beautiful furniture. If this room was in downtown Portland it would have cost over $1000/night. I ate in the restaurant and the food was FANTASTIC. Folks, you need to put this place on your "Bucket List". You will be very happy you did. I can't wait to go back!!!!
Another Fun Stay at the Geiser Grand!
My husband and I always enjoy our adventure at the Geiser Grand in Baker City, Or. Our latest stay was for our anniversary. We hadn't done the historic tour for several years, so decided to do it this trip. It was fun and we always love hearing about the history of this magnificent building. Our room was clean and the king size bed was very comfortable. We enjoyed a very hearty breakfast the next morning with delicious coffee. Deborah was at the front desk Saturday night and we enjoyed chatting with her about the "ghosts" at the hotel. She shared with us other activities to do while in the area. She was very pleasant and friendly. We hope to one day to make reservations to go ghost hunting. When we stay at the Geiser Grand it is like we are stepping back in time. We have enjoyed each and every time we have stayed there.
Beautiful old hotel
This is a spectacular old building, worth a visit to Baker City. I stayed overnite here and wish I could've stayed longer. Good restaurant in the hotel, too. Friendly service, good room. Not sure what else there is to do around here but it was sure a nice overnighter.
Someone Call "Hotel Impossible" We kept overlooking problem after problem.
Let me start with what we do like about the hotel. This hotel is a renovated hotel from the late 1800's and has a wonderful atmosphere. We love the historic charm, the stained glass, the dinner restaurant menu and the high ceilings in the rooms. We are extensive travelers for business and pleasure. When it comes to lodging it is always interesting to stay at a historical property. This is why we have given the Geiser Grand Hotel chance after chance. After reading other reviews here I decided that I would throw out some of my observations having stayed at the Geiser at least 10 times in the past couple of years. At first we thought that the staff hadn't been trained well or that maybe the labor pool in Baker City was very limited. After watching many interactions with the front desk and the owner I am convinced that she is horrid to work for. It seems like they are given answers to tell the guests and they recite them verbatim, not being allowed to say anything else. Almost like stepford wives. Once while we were checking in, the front desk girl was so nervous as she was welcoming us and answering our questions, it took us a few minutes but we realized that with each question we asked she would answer and then her phone would ring. She would listen to the person on the phone and then hang up and She would then change her answer to whatever it was that she just told us. This happened 5 times in a row. The next day when I saw her away from the desk I asked her if someone was watching and listening to her talk to us and then call her and give her the "correct" answers and she said, "Yes, that is how the owner trains us" I've noticed she no longer works there. We have had issues of no hot water, dirty rooms, not enough towels, plug ins that don't work. One time on arrival we noticed very dirty windows and cigarette butts littering the front doorway in the "cold room" where the double doors create a little porch area on the entrance we thought maybe the janitor had gotten to it but it was still there 2 days later when we checked out. One night when we went into the bar we witnessed the bartender berating her fellow employee to the point where the other employee left the building. The bartenders shift was over and with the other girl not there to relieve her someone from the kitchen came out. This nice young man made us their advertised drink of the day but he didn't have a clue how to make a drink and left out a few of the ingredients. He told us he had never been behind a bar before. His pleasant attitude made us very forgiving. We watched all of the drama while we were sitting at the bar and got our first drink 30 minutes into it. One time we checked in and the elevator was busy so we had to walk up to the room. The room key wouldn't work so we had to walk back down. They gave me a new key and it didn't work again, I walked back up and went into the room only to discover it hadn't been cleaned yet. I wasn't too happy and neither was my asthma. The Geiser Grand Hotel is in need of renovation work but mostly the owner needs to learn Customer Service and she needs to treat people with respect, starting with her employees. She has a few great employees that stay but we notice a high turnover when we visit. We will no longer put ourselves through bad customer service, dirty facility, rooms needing upgraded electrical and plumbing and employees being treated without respect. We are Diamond members of Hilton hotels while their hotels don't offer the historic atmosphere it does offer great customer service and respect for others. Our latest problem, we had to cancel a stay 3 days before arrival. I was told "no refunds" and that the cancellation policy states you must cancel 7 days before arrival. I explained that know one has told me this and they told me it was in my emailed receipt. Isn't a receipt given after I make reservations? Hopefully they can turn this around. I'm afraid it's only a matter of a few years and they won't be there anymore. Someone call Hotel Impossible!!!!
Receptionist and Reservation Disaster
We've stayed here a bunch of times on our annual trip through Baker City and back, but was sorely disappointed with the Geiser Grand after our most recent experience there. First of all, you have to call them directly to make a reservation at the best rate. Trying to book on-line directs you to an unaffiliated hotel booking service (which appears to be an actual part of the hotel) with inflated rates. I don't understand why the Geiser refuses to get their own on-line service. For our return journey, we booked directly through the hotel, but somehow they didn't have our reservation when we showed up. When we heard the news that they had no room for us, we showed our e-mail confirmation. The receptionist looked at it and said one word: "HUH." Unfortunately for us, the hotel was fully booked for the weekend due to a special event in town. The receptionist didn't apologize or offer to help us locate other lodging. When we got home, I sent an e-mail to the manager explaining what had happened. She sent a message back attempting to explain how they had messed up, but never offered us anything in the way of compensation for our trouble, such as a free upgrade or discounted stay for our next visit. Or maybe even a free drink in the lounge? Nothing. She knew we were regular, repeat customers, too. But no more. So for the first time in several years, we won't be staying at the Geiser Grand on our summer journey. There are other issues with this hotel that we'd overlooked for years because we appreciated the historical aspect of the place, but this most recent experience pushed us over the edge towards a more generic but better operated lodging in town.