Geiser Grand Hotel - Travel Oregon

Your luxury basecamp to explore the wonders of eastern oregon.  This charming historic landmark stands proudly on Main Street in Historic Baker City with luxurious guest suites and incredible food. Crystal chandeliers, a majestic stained glass ceiling and mahogany columns inspire wonder and romance. While the setting is historic, services are unquestionably state-of-the-art. At the Geiser Grand, the rich heritage of the architecture carries over to the menu offerings. Our everyday authentic Northwestern cuisine is a culinary delight. Five distinctive meeting rooms in over 6,000 square feet offer an ideal venue for virtually any special event. An architectural treasure combining ornate details with all modern amenities; the Geiser Grand Hotel was recently named one of the great hotels in the state by The Oregonian.

Customer Service Lacking….

We were looking forward to our stay at this historic hotel but we’re disappointed and would not recommend staying there. Upon checking in, the two women behind the desk engaged in semi-argument in front of us a which was very unprofessional and did not feel welcoming! When asked if we’d like dinner reservations tonight, we declined and the dark haired front desk employee said “it’s just as well, as we are full anyway”.. I’ve worked at a hotel years ago, and this establishment needs some TLC and front desk training. There were dead plants by the front exterior entrance, and a dead plant on the 2nd floor where our room was located. Our room was fine, but the bathroom curtains were deplorable - they were completely faded and one side was shredded. The staircase needs a handrail; age is irrelevant for safety when descending any staircase. Lastly, upon checkout the front desk employee never asked “how was your stay?” And of course, all hotels would say “thank you,” but that was not spoken. I was handed our receipt with “there you go!”

Fabulous Breakfast in a Fabulous Place

How often do you get to dine under a massive stained glass ceiling, surrounded by the opulence of the 1860's gold rush days? Thanks to our delightful server who told us bits of the hotel's history, and to the owner who faithfully restored this gem for future generations to enjoy. We stopped for breakfast here on our way through town. What a wonderful experience!

Historic Landmark Hotel

The Grand Geiser Hotel is an historical landmark hotel in Baker City which does live up to its name; a fun in between stop on our way to Sun Valley, Idaho. What is lacking in creature comforts found in other more luxury stays such as fluffy pillows, in room Keurig K coffee service machines, DVD selection update, they make up for in the very friendly and helpful staff. The cheery attitude and pride in their hotel’s history is apparent. Added touches for weekend stays which are usually fully booked to my understanding, would be “soft” live dinner music performance in the dinning area. Don’t miss The Sweet Wives Bakery on the next block or the wine and cheese tasting place across the street!

Great hotel but poor customer service

The facility is great. You come here for a great hotel room and the beds are great, the showers great, and the room as a whole has the feel that you would expect from a spectacular old world hotel. The reason for an average review instead of great was the restaurant. You come to a place like the geiser grand for an experience. When we arrived for dinner, they were out of crab cakes, which, if you make them fresh, can be expected. I don’t fault the staff or chef for this. What i found completely arrogant and appalling was when i asked the server if i could get halibut with a terragon béarnaise sauce that they serve on the salmon instead of a berry butter sauce that comes on the halibut. I was told no substitutions. It’s a sauce. If you can’t get your chef to accommodate a different sauce, your clearly not there for the customers experience. I have owned three restaurants over 20 years and theres no good reason to say no to such a request other than arrogance. I paid for my drinks, went across the street and had a burger with my wife. I’m surprised they son’t seem to care that a $200 table would rather have a burger than be told they can’t have the sauce they prefer.

The Geiser Grand Ain't So Grand

For several years, we have made the Geiser Grand our way stop between Sun Valley and Seattle. But this latest stop will be our last; the hotel has worn out its charm. On the plus side, I put us on a wait list, which usually results in nothing, but in this case the Geiser staff called the night before our departure to offer us a room that had cancelled. But then the deficiencies began to manifest themselves. Dinner was terrible -- the order mishandled, service very slow, my entree steak sandwich dry and almost inedible. The chatty waiter made amends by going gratus on the wines. Room 201 has a roaring heating system which we finally shut off so we could get to sleep. Noise from next door and the floor above was impossible to shut off. The "refrigerator" turned out to be not; a "cooler" we were told. And we're getting a bit tippy for a tub shower hard to climb in and out of, and w/o a grab rail. The Geiser is the best lodging in Baker City (we haven't tried the B n' Bs) but its shortcomings will leave us looking elsewhere for a less colorful but more modern way stop.

Customer Service Lacking….

Fabulous Breakfast in a Fabulous Place

Historic Landmark Hotel

Great hotel but poor customer service

The Geiser Grand Ain't So Grand

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