Geiser Grand Hotel

Your luxury basecamp to explore the wonders of eastern oregon.  This charming historic landmark stands proudly on Main Street in Historic Baker City with luxurious guest suites and incredible food. Crystal chandeliers, a majestic stained glass ceiling and mahogany columns inspire wonder and romance. While the setting is historic, services are unquestionably state-of-the-art. At the Geiser Grand, the rich heritage of the architecture carries over to the menu offerings. Our everyday authentic Northwestern cuisine is a culinary delight. Five distinctive meeting rooms in over 6,000 square feet offer an ideal venue for virtually any special event. An architectural treasure combining ornate details with all modern amenities; the Geiser Grand Hotel was recently named one of the great hotels in the state by The Oregonian.

What an awful experience!

I was quite looking forward to staying at this quaint hotel in the mountains of Oregon. I knew the location was en route for my long drive from Denver to Seattle. And I was looking forward to staying at a nice place. Upon arrival, after a long day of travel, even though I had a confirmed reservation from hotels.com, the woman at the desk (quite nastily) informed me that my hotel room had been canceled. She told me the type of room I had booked was not available. And then informed me that if I wanted a room at all I had to pay an additional upgrade fee of $50. I was exhausted, so I paid the fee. When I raised the issue the next day with hotels.com, they were wonderful. However when they contacted the hotel, the facility completely lied about the experience. They said that I had requested the upgrade. Which was complete nonsense. My stay there was completely awful. You should never stay there. The people were unkind, unprofessional, and rude. I called for room service because I was hungry, and was told that food wasn’t available and I should call back a half an hour later. It was the culmination of an awful experience. You should avoid this hotel at all costs.

Just Passing Through

We needed a place to spend the night while on a road trip between Utah and Washington. A friend recommended the Geiser Grand Hotel and since it was about half way we decided to give it a try. Boy are we glad we did. What a well restored old hotel with a lot of character and charm. The room rates are very reasonable and our room was spacious, clean and comfortable. The dining room featured a great selection of entrees and the cozy bar was awesome. We’ll make this a regular stop on our trips in the future. I give this a big thumbs up.

Victorian elegance

The Geiser Grand is beautiful. It opened in 1889 and is still thoroughly Victorian in its atmosphere and style. The entire hotel has a dark mahogany theme especially the staircases and the hallways, and the ceilings are 12 feet high. The dining room is spectacular! It is overlooked by a wrap-around balcony on the second floor and you can see all the way up past two 12 feet floors to an elaborate stained glass roof that covers most of the central 'atrium' area. Even the staff seem to have absorbed the Victorian mindset. They are kind and courteous in a quaint and old-fashioned manner, and many are learned and well-read. The service seems more human and personal. There's a sociable, easy-going bar where conversation flows easily among staff and customers alike. Of course there are always a few things that can be improved. Because of the old-world theme a few incongruous features stand out: notably the stainless steel elevator doors and modern light switches. (The switches and plug-outlets can be brought into character cheaply by using brass or mahogany surrounds.) And perhaps the bathrooms might be a little less Victorian and provide more shelf-space for toiletries. But the most memorable feature of the Geiser is that it's a happy friendly place. Even breakfast is a sociable experience with phone numbers exchanged after good conversation. I look forward to my next visit.

Scary, Aggressive, Bizarre, Behavior by Staff.

My husband and I are seniors, were on our way to visit our grandchildren for Christmas. We were tired and made a last minute decision to stay in Baker City for the night. I made a mistake by looking at the average score and not looking at the many, many horrible reviews that this hotel had. I am convinced that the good reviews are not accurate. Believe the horrible reviews please! They are absolutely true. The experience was worse than I could ever imagine. Down right bizarre and scary. We spent the night and we’re checking out in the morning. I had a small to-go cup for my tea. I looked around the lobby for coffee and hot water dispensers. Most hotels have them but, I was unable to find them. So I asked the clerk at the desk where I could get some hot water. She directed me to the restaurant. There was a breakfast buffet set up in a room, a man came out and asked if he could help. I asked him for some hot water. He said “No!” I just stood there being caught totally off guard. He proceeded to ask sarcastically. “Are you going to eat breakfast here?! “If not. you can not Have anything!” I was still standing there in shock.I just couldn’t believe how he was talking to me. I was a paying guest of the hotel. Just asking for a cup of water. Suddenly he started shaking and put his hand out angrily and said loudly “just give it to me” What? I said never mind and turn around and walked out. My husband was waiting for me in the lobby and I’m walking towards him. All off a sudden my husband says “Stop that!” “What are you doing?” The man was walking up behind me giving me the finger. When my husband asked him to stop, he held up both hands giving my husband the finger. All because a guest asked for a cup of water. Unbelievable! Scary! I talked to the lady at the desk, who I witnessed the what happened in the lobby. I asked for his first name, she refused to give it to me as well as the owner, manager names. At that point I said the only thing I guess I can do is write a bad review. And, I will write a review everywhere I’m able. After reading many horrible reviews written about this hotel, I now know that this bizarre, angry, aggressive behavior is the norm at this establishment. Read the managers/owners smug , arrogant responses. She takes responsibility for nothing. It tells the whole story. The problem starts from the top and has infected all the staff. Stop having this aggressive despicable behavior towards your guests. And, please spare me an answer by owner/manager. Totally self-serving, arrogant and smug. What I observed was an empty hotel and restaurant, When it should have been busy, during the holiday season. The word seems to be out. And so is this hotel. I give it a year at the most. You can’t stay open without customers.

TripAdvisor Ratings & Reviews

What an awful experience!

Just Passing Through

Victorian elegance

Scary, Aggressive, Bizarre, Behavior by Staff.

Lunch and Staff at Geiser Grand

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