This was a phenomenal fail
Don't believe the pics you see ....they are false. They are a lie. Your room will not look like that.
We arrived, and waited for the only staff member there to check in the line of people. I chose this hotel due to its resort status. I wanted to be spoiled. I wanted great linens, I wanted maid service, I wanted to eat at the restaurant so I could stay warm and just work in the room on my year end projects.
I should add I arrived during a freak snowstorm that engulfed the coast from Astoria to Brookings. We were exhausted after fighting to get here...but I knew once I was here, I could stay INSIDE.
The hotel let us know that the restaurant is not open during our stay. Ummmmm that's part of why it is called a resort, and why we booked there. To stay there and not leave. Then tehy told us there was no maid service. Well, I guess that is before and after because the room we got was a MESS. They were very worried about covid I guess, but their staff is not wearing their masks while there is a mandate on. Hmmm. Sounds like cost savings to me.
We had a queen bedroom ocean facing. If you look at the picture for that on their site, you will see a TON of room --it looks luxurious. Well, the reality is a bed that is more a full than a queen. (My suitcase was nearly the whole width of the bed and I just have a normal suitcase. ) The room that it was adjoined to was filled with pot smoke which entered our room and it was filthly. I don't mean not clean, I mean fiIthy. I'm really allergic to pot smoke so I had to go to the car.
We asked to be moved for all the obvious reasons. The clerk said I booked on travelocity so I couldn't change the room. I have been upgraded before for NO reason so it can be done. But again, like opening the restaurant and cleaning the rooms, it was the management's choice not to.
So in the snow, as it piled on my car, I called Travelocity who tried to get thru to the hotel for nearly an hour but no answer. They suggested I eat and call back so I did that...driving in ridiculous weather in ice and snow (something I didn't want to do or I would not have booked at a "resort" with a restaurant) I end up back at the hotel in the car freezing....and they finally get approval to move us. I was relieved. However all was not as I thought it would be. NOPE. Instead they charged me to upgrade to a King. Wow. Well it was snowing so I paid it. However. ...I was sure to tell my company that sends people to the coast a lot about the experience. I used every site I could to tell everyone because this was basically coersion. I was going to leave it at that, but at this point, after them trying to have this review pulled as I posted the same info on other pages, I'm calling the attorney general to suggest this was coersion and get a refund. THAT is how bad this experience was.
I did attempt yet again to fix it through Travelocity who said the manager was going to fix this whole thing in the morning. Well you know, it could be that they just had a new staff in...so I am always willing to let a place make it right.
But alas, what a lie. I was told that I was lucky for the upgrade, basically.
This company insists that they are worth the price for the view. Well in Oregon, there are a LOT of places with a view. They offer a lot of great things like spas and restaurants too. And their photos are of the real room.
Let me tell you a bit more since they complained I'm not the one who stayed (the charge is on my credit card, and I have pics from the "room" and of the room...so I did stay. It is obvious I stayed. HOWEVER, let me add some more. There were two sheets and a paper thin blanket. No comforter really. The towels were like a board. You couldn't get more. There were no immenities for day two, and of course no food. Every time I had to go down to talk to them for some reason there was a line out the door. People were grumbling. They were not happy.
I think they are threatening to have poor reviews removed...because a lot of the ones I read are gone. I will say this...connect with other review services too. Many of them left the reviews up.
Of course it is my writing. Of course I stayed. However it is true I was ripped off and would never ever ever go there again. I would not suggest them. I would stay in motel 6 before I stayed here.
What an affront to their customers.
They assume everyone is a tourist and will never be back. But some of us LIVE in Oregon and you could have had repeat business from us. Oh and I tried to upload pics but it won't take them, so I will try again later.
So I'm calling travelocity and my credit card company. How snooty, how rude, how condenscending these people are. The rooms are basic... There is no comforter. It states you will see in the pics "sheets are provided." WHO SAYS THAT? Well when that's all you provide you say that. No comforter. Just two sheets with a very very very thin blanket in it. When you come into the room it is set for 64 degrees. In the winter. In a snowstorm.
Never again. And I'm going to put this review on every service I can. And I'm writing to the state of Oregon Atty General. This place advertises falsley. And they rely on the fact they are in a high tourist area to rip people off when other places are booked. The picture of the queen room is not a queen room. It's the king. And trust me, there isn't even a picture on the wall. This is no resort.
Towels by the way are stiff as a board and tiny and threadbare. Do yourself a favor. Book in Yachats. Book in Coos Bay. Stay away from this hotel at all costs.