TripAdvisor Traveler Rating based on
278 reviews
100 spacious guest rooms including wireless internet, indoor pool and spa, 24-hour marketplace, in room mini fridge & coffee maker and an on-site restaurant open for breakfast. We are conveniently located 1.5 miles off of Interstate I-5.
TripAdvisor
The lobby of this hotel looks renovated and was very nice when we arrived. However the rooms are older and dated. The furniture is old and damaged. The first room we got was not clean. There was a thick layer of dust on and in the a/c, the screen on the window was broken and we were overlooking a very dirty roof or some sort. We asked to move. The second room was a bit cleaner. One of the reasons we booked this hotel was because there was lots of photos of a nice outdoor pool. When we got there and asked where the pool was, they told us they got rid of it in the renovation. 🤦🏼♀️ this was super disappointing to my kids. Anyways we only stayed one night during our road trip. The hotel bar is very overpriced ($18 for a basic glass of wine). Not worth it. One staff member was very nice. The other one was rude and ignored my husband completely when he was asking her something at the front desk. Later we saw she had in ear buds so it’s possible she just didn’t hear him 🤷🏼♀️
Excellent hotel a short walking distance from the airport, yet quite and relaxed atmosphere. Hotel Manager Mrs Shannon J is a very special inspirational person. We received a warm welcome by the fantastic Makenna followed by exceptional service and friendliest people we ever met...the rooms are excellent and the place is an amazing place
My husband and I stayed at this hotel the night before our very early flight out of the Medford airport. The room was very clean and comfortable, and we were able to check in 2 hours earlier than the normal check-ion time. The front desk clerk gave us helpful suggestions on where to go for dinner. Because our flight was so early, the airport shuttle wasn't running. But they arranged for a taxi to take us the very short distance to the airport. This proved to be really helpful because it was raining when we left the hotel. All in all it was a very good stay. I was a little shocked at the price, thought. $320 for one night at a Courtyard seemed a little high, but I know we were paying for the convenience of being so close to the airport.
I heard the hotel was recently renovated and if that’s the case I stayed on the 3rd floor which was renovated. It was very nice and spacious. Updated furniture and carpet as well as bathroom. Staff was friendly. Cafe downstairs, no free breakfast. Right next to the airport with shuttle.
The first day I found a big ugly bug in the closet. And then found another one in the bathroom the day before checking out. When I went and notified the front desk they notified housekeeping and didn't know what to say as I showed them the pictures. Was then told to come back at 3pm to talk to the manager to see what they could do as far as giving me a discount or adjustment of fees. I did, showed him the pictures and I could see the disgust and shock on his face. He's didn't know what to offer me, and said he would check my account. NOTHING WAS DONE! I've been a long time Marriott member and have always tired to book with Marriott, l am completely disappointed with this stay and the lack of resolution to my issue. Before this review I contacted Marriott with my concerns/issue/experience and again NOTHING WAS DONE. I have posted pictures of the bugs with this review but I'm sure they'll be taken down.