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Comfort Suites – Springfield

969 Kruse Way

Springfield, Oregon 97477

TripAdvisor Traveler Rating based on 259 reviews

Our eight time Gold Award winning hotel is a 100% smoke free facility featuring complimentary breakfast, indoor pool and hot tub, and high-speed internet. Every suite includes refrigerator, microwave, and sitting area. On-site laundry facilities and 24 hour fitness center are available for guest convenience. This hotel is pet-friendly. When visiting the Springfield and Eugene areas, discover the comfort, convenience and service at the Comfort Suites.

Amenities

Handicap Accessible
Internet Access
Pet Friendly
Fitness Facility
Complimentary Breakfast
Spa / Hot Tub
Non-Smoking
Family Friendly
Air Conditioning

TripAdvisor

February 13, 2022

malindat2022

better than home.

Cassi White is a very friendly person. Always has a smile and give you great information on most things that come up for the hotel. Knows the surrounding area well. Jacob Cole is very friendly and has a wonderful attitude.
January 23, 2022

Q8309WHdanp

Terrible customer service

So I called in advance telling the staff member that answered the phone that I wanted 2 nights. My big rig broke down and was in the shop getting work done. So I caught a taxi over to this hotel. When I got here I had my luggage in my hands, and the staff member (Markus) wouldn’t open the doors. Instead he buzzed me over the intercom and said in an extremely rude tone “WHAT DO U WANT!” I said, “I called in advance about wanting a room for two night.” Markus eventually let me in, but continued to be extremely rude to me in tone and demeanor. I asked if he was this rude to all the customers, or am I just special??? He then proceeded to tell me that I was the rude one and proceeded to kick me out of the hotel, even going so far as to call security on me. So I walked across the street and got a room at the Marriott. The Marriott was a little more pricey, but not after I got a military veterans discount. The staff at the Marriott was super nice and respectful, the customer service has been excellent. If you have a choice, Marriott acts like they actually value you as a customer.
January 8, 2022

Ningon

Best Hotel ever!

We stay at alot of hotels and this has proved to be the best. All the employees were cheerful, friendly and helpful. The room was very clean and smelled fresh. Housekeeping came in every day, changed the beds, refreshed the towels and stocked any supplies that were used. They also loved on our little dog. Great Job Comfort Suites.
October 23, 2021

Adriel13

October 2021

Had a wonderful stay. Room was spacious with sitting area, fridge and microwave. Gym and pool open with reservations. Big surprise was hot breakfast bar everyday. Location was perfect, close to Eugene and downtown Springfield. Will stay there again.
October 20, 2021

990pennys

Excellent Stay, Fabulous Experience!!

Once again, we had occasion to go back to Eugene, OR and stayed at the Comfort Suites in Springfield. It's a 10-hour drive for us and we are beat when we get there. Sabrina was on duty and we were warmly welcomed back! Our room was spacious, clean and comfortable, we appreciated housekeeper Katherine's attention to detail. Tonya at Breakfast is a splendid ambassador for the hotel and brand! She is always welcoming, friendly and efficient. She even remembers us and our preference. The breakfast offerings are fabulous...lots of choices. Again, Kudos to General Manager, Paul Rescigno and his staff...they put the Outstanding in Customer Service!!

Hide Ratings & Reviews Read all reviews on TripAdvisor

better than home.

Terrible customer service

Best Hotel ever!

October 2021

Excellent Stay, Fabulous Experience!!