Comfort Inn & Suites
Salem,
Willamette Valley
1775 Freeway Court N.E.
Salem, Oregon
97301
TripAdvisor Traveler Rating based on
228 reviews
This listing is provided by
Travel Salem
TripAdvisor Traveler Rating based on
228 reviews
TripAdvisor
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June 20, 2022sarahi937Great Customer Service From Front Desk, Nice pool and hot tub, good breakfast, Clean and easy access to freeway.
Good Points: I was really impressed with the quality of the room for the price on this location. I ended up having to book this room for a large group last minute due to my VRBO cancelling on me. Not only was the price much better, but this hotel has a nice indoor pool and hot tub. Both were SUPER clean! I am a bit of a clean freak so that was great. The hot tub is large and roomy so even with other people in it I didn't feel crowded. The hotel itself is nice and more modern and everything was clean. The room was spacious, clean, nicely decorated, and the beds very comfortable with good pillows and the air conditioner worked great. I was also able to get an early check in, which was great. The breakfast was good with the waffles that my kids loved and hot eggs and sausage which I enjoyed because I have to eat gluten free. This hotel is right next to an on/off ramp in Salem so very easy to access which I loved! But it was the front desk staff that really shine! The lady who booked me (I called the hotel direct and did not use an online booking site) was so sweet and friendly and I met her again when we checked in. She was really great and remembered me and asked about my kids who had just graduated. We were there for a trip as a present for graduating high school. I was super impressed with her! The other staff who were front desk were also really friendly and helpful. I am planning on staying here again in the future! The Not so Good: For some reason my room window didn't have full curtains so at night with the lights on anyone could see in, which for me was weird and uncomfortable. I think I watched too many Scream movies as a teenager! Second the tv remote in the room didn't work. It turned the tv on but wouldn't switch the channels. Not a big deal, I could have called front desk and gotten a working one in seconds I'm sure, but I was too tired and just streamed on my laptop as I don't really like tv anyways. FYI: I've worked both Front Desk and Housekeeping in the past and am always impressed with great service, especially in this economy! I know how hard both jobs are! Tip your housekeeper's people! They clean up the most horrific nasty stuff for you every day!
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June 12, 2022LTFJROne of the places we always stay at
One of the places we always stay at when we visit Salem. The rooms are clean and quite. Easy access to I-5 and the capitol. Located right off of Hawthorn. And close to the restaurants and stores on Lancaster Drive.
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October 27, 2021cowgirlup525
Gerald & Pam Cooper
We have stayed here 3 nights every October for 6 years. We keep returning because the beds are very comfortable, the rooms clean and the staff extremely helpful, concerned and friendly. The hotel is well cared for and convenient to many local events.
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May 23, 2021Andy W
Nice hotel and pleasant stay
We were visiting friends in Salem and this was close by. Very easy to find (just off the freeway) but we were surprised at the cluster of homeless tents around the exit. The hotel is right there across from a Park-N-Ride. Very friendly reception and the King room was nicely decorated with a comfortable bed and nice pillows. Everything worked - plenty of USB ports and outlets but missing a desk chair. As we had little time available (and probably because it was a handicapped room), it was fine. We didn't use any facilities as we were with friends. Breakfast was a tasty croissant with sausage and egg - microwaved, it was good. We were concerned about the homeless encampment, but things were fine.
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April 25, 2021292jerrytStaff gave our king room away, rude desk clerk.
First of all, we have stayed many times at Comfort Inn in a number of locations over the years and have always been pleased with the quality of service and comfort there. That said, probably the worst stay at ANY hotel we’ve experienced was with Comfort Inn and Suites in Salem Oregon on the weekend of April 17th. We were running late with checking in but had called ahead to tell them we would arrive early morning; we wanted to make sure they held the room. We were assured that the room was being held for us. When we arrived it turned out that the king room we reserved was NOT available and instead we were given a double queen room that was connected to another (noisy) room. After a long 8 hour drive we just wanted to get some rest at that point. The next morning we mentioned our experience to the lady on the desk, and she got very defensive and rude…..she said it wasn’t her fault, she wasn’t there last night, etc. We were really taken aback by her attitude; we had already stated that we knew this wasn’t personally her fault and that we certainly weren’t unhappy with her, we just wanted her to know so maybe she could relay the information to management. As a side note, this attendant barely had her facemask on….it was actually down around her chin. After the above exchange we made note of that fact and suggested to her that mask was ineffective the way she was wearing it and that she should be considerate and pull her mask up. She got really testy and loud, said we were attacking her, and that we needed to leave “right now”. We were really shocked at this, since we never raised our voices or threatened her in any way. I wish we had gotten her name, but it shouldn’t be hard to see who was on the desk the morning we were checking out (about 8:30 am Sunday, April 18th). There were two people in the office at that time – the one who was unbelievably rude had blond hair and the other person who witnessed the encounter had dark hair. That person shouldn’t be working with the public, representing Comfort Inn; it’s a good way to lose business and possibly cause legal problems for the company. We would appreciate some feedback from the Comfort Inn corporate office; we’re not looking for a refund, credit, or voucher; we just want to make sure something is done about the vile person we dealt with.