When you book a stay at our Comfort Inn Medford North hotel, you’ll enjoy relaxing accommodations in a convenient location. As a guest at this pet-friendly hotel, you’ll enjoy welcoming service and the amenities you need for an enjoyable travel experience.
About Comfort Inn Medford North
Reviews & Ratings
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August 15, 2026mark dManager cancelled reservation without notification
Manager cancelled my reservation and did not inform me. She made up some story about me calling and being rude to staff but I never called. I called the next day and she said that she never cancelled my reservation but that it was done by corporate. Its a decent hotel, just be aware that the current manager cannot be trusted.
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August 7, 2026Leah D
Poor customer service
I would give this hotel ZERO stars if that were an option. The complete lack of customer service, communication, and basic consideration for guests was extremely disappointing. We originally booked a three-night stay but had a change in plans and attempted to cancel. Because we were outside their 24-hour cancellation window, we were told we would be charged for one night. Rather than canceling, we decided to keep the reservation and stay for one night. Then, on the day we were scheduled to travel, Allegiant Airlines canceled our flight from Southern California to Medford at approximately 7:30 p.m. due to smoky weather conditions. We were stranded in Southern California and had absolutely no way to get to the hotel. Despite the circumstances being completely outside of our control, the hotel refused to refund our stay because we had not provided 24 hours' notice. I specifically asked how, exactly, they expected us to provide 24 hours' notice when our airline canceled our flight just hours before we were supposed to arrive. Apparently, the answer was that we were simply expected to absorb the cost. What made the situation even worse was the appalling lack of communication from management. Trying to reach Crystal, the manager, was incredibly difficult. After I finally managed to speak with her, she told me she would contact the owner and get back to me. She never did. I had to call her again two days later to get an update, only to be told that the owner had supposedly never returned her call. That is not customer service. That is a complete failure to communicate with a paying guest who was dealing with an airline cancellation that was entirely beyond their control. I also contacted Choice Hotels corporate, but they were unable to provide any meaningful assistance because this property is independently owned. Unfortunately, that left us with nowhere to turn and no one willing to take responsibility for addressing the situation. I completely understand that hotels have cancellation policies, but there should also be some degree of common sense, compassion, and customer service when circumstances are genuinely unforeseeable and outside a guest's control. An airline canceling a flight due to hazardous weather is hardly the same thing as a guest simply deciding not to show up. The way this situation was handled was incredibly frustrating, unreasonable, and disappointing. Based on our experience, I would absolutely not recommend this hotel to anyone who values customer service or expects management to make even a reasonable effort to work with guests when unexpected circumstances arise.
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June 10, 2026Doug K
id pass
A truly horrible experience.The room was dirty when I first went in.There was no shower curtain, and a sheet rock needed a process of being repaired.The sheets and the bed are horrible, hard to sleep on.I would not advise going there
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December 23, 2025Oscar D
DO NOT STAY HERE IF YOU HAVE A SERVICE ANIMAL
DO NOT STAY HERE IF YOU HAVE A SERVICE ANIMAL I booked on Expedia and hotel said it accepted pets. At check-in I informed Kamal that we had a small service dog (trained to calm someone with PTSD who is having a panic attack) and he stated that they only have a room on the second floor and he was not allowed to put us in that room because a service dog had to be accomodated on the first floor, based on Oregon rules. We were traveling back from Yuma AZ and have not had any issues at any hotel, and have been accomodated on various floors. I tried explaining the service dog rules to Kamal but he simply stated that a service dog could ONLY be accomodated on the ground floor "in case of fire". Per Oregon state law and Title III of the ADA require reasonable accommodation in places of public accommodation. (42 U.S.C. 12182). "Service animals must be allowed in all areas where members of the public are allowed to go" I guess he could get a more money from a walk-in as opposed to an Expedia booking.
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September 16, 2025Donbob48
Horrible experience with bedding that obviously hadn’t been changed from prior guest.
Tremendous disappointment. Drapes were broken. A half eaten dog biscuit was found under one pillow on the bed. Not noticed until the a.m., as we would have left. Obviously THE SHEETS WERE NOT CLEAN!!!!! Jackhammer outside our window kept my wife awake half the night. Horrible experience.