TripAdvisor Traveler Rating based on
130 reviews
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3rd time staying here and have a 4th stay planned in a few weeks. Customer service and location can’t be beat in the area. Situated on the Metolius River with trails running along the river you can hike for hours. The fishing pond on site is also a plus for the little ones and the fly fishing access is a personal plus for me. The 3 times stayed have been in a different cabin each time and they have everything you would need for your stay, including improved WiFi if you need to be connected. This a go to spot for our family vacations and the kids love it here and talk about the place all the time. Look forward to many more years of memories here. Special thanks to staff and Chris for their customer service and quick responses.
I made a reservation late Sunday evening for a trip 6 months from now. We did have some questions about the site, so followed up with a phone call first thing Monday morning. Left a message, then another later that evening because they say they are closed on Tuesdays and Wednesdays. I got a call back on Tuesday by a rather condescending individual, and through the course of the conversation I realized this reservation was not going to work for us, so asked if he could cancel. He then informs me they will charge me a cancellation fee of $15. Again, this was a reservation I would have had for 12 hours if they answered their phone on Monday. I get cancellation fees, but not it this case. Worse yet, he hung up on me when I said I would dispute the charge on my CC. LOL, this place is a joke, I 'd stay clear....
We reserved back at the end of December thinking the whole Covid thing would be over, or at least ending. I guess not. The plan took that into consideration though and they did have a policy of refund or changing (with conditions) reservations. As it turned out, it was perfect for the two of us. Clear, sunny skies and a bit of snow on the ground but not so much it was difficult to walk around. First off, I want to address a negative review that mentioned the septic system work going on. Unfortunate, but after visualizing a mud pit for our vacation, I called to check on the status. Chris returned my call with a voice mail that was thorough, answered any concerns I had gave me a promise that all work had been completed, even stating the only thing left was a little pile of dirt they were planning on moving as soon as it got dry enough. Upon arrival, work was all completed just as he stated and at the time we drove up, he was just finishing some raking of the grounds. Friendly, professional and he even gave us some ideas for trails, fishing spots and an important piece of information: THE GENERAL STORE IS ONLY OPEN ON WEEKENDS. Plan accordingly so you don't have to drive into Sisters (which is only 15 miles). We stayed M-W and I will tell you it was awesome: No crowds, no traffic and no big parties or pressure fishing. We rented the CLOSEST cabin to the river, The Log, and although they state it's the oldest and least renovated, it was really nice. The old front door sticks a bit but there's a trick to it. All the important things like cleanliness, supplies, towels were present. Briquet BBQ and fire pit right out the back door. I recommend bringing some briquets, lighter and firewood. We originally we going to come with another couple as it is a 2 BR, but it would have been pretty cozy. As it was, we used one room for our luggage and another to sleep. Next time, we may try to get another couple and just get 2 cabins side by side. This particular cabin would be great for a small family but they did have a hide a bed in the living room so I think 6 would be the max. One thing I wish we would have done, especially since it was a weekday, was ask to see some of the other cabins but they looked really nice too. Footbridge to the store is only 50 yards away and then you can walk up (we walked up to headwaters) or down the river from there. If you're from out of state, I recommend this because it's away from all the hustle of Sisters, Bend or even Eagle Crest but it's still close enough for a day trip. If you're from the west side of the Cascades, then you already know it's an hour shorter than it is to Bend and a lot less crowded. Thank you Chris, Jeff and the rest of the staff that made our stay so nice. Oh and Covid has changed everything so be sure to call and check with staff on hours for Black Butte restaurants, or Camp Sherman cafes.
We visit the Camp Sherman area often. We had never stayed at Cold Springs and decided to give it a try when we saw their winter special. What a mistake! A week before our arrival we received an email about work on the septic system and were told it would not impact our stay, yet when we arrived the whole area was a mud pit, there were constant sounds of construction, and there was the smell of septic. We could have looked past that, but during our second day at the cabin, a large group showed up to the cabin next door. The party started immediately. The music and shouting was so loud that our young daughter was kept awake. At 10pm, my husband asked the group to be quiet but the noise persisted and resumed again the next evening. My husband spoke to the manager the next day (there was only an emergency number in the evening and the wireless was so poor that we couldn't even make a phone call). We later overheard the manager telling the group that we had complained, but he made no effort to enforce the resort's rules (quiet time, smoking near open windows, off-leash dogs, too many people, too many cars). We loved the access to trails, the river, and the Camp Sherman store, and we enjoyed the cabin during the rare moments of quiet, but the resort is clearly poorly managed. The resort offered 10% off of our next stay because of the septic work but based on this experience, we won't choose Cold Springs again.
I don’t usually write a review, especially a negative one, but I hope this does not happen to anyone else. We had to cancel a reservation. I phoned, e-mailed, used Messenger 3 days prior. No one responded, yet I was charged the whole amount. Understand that I should be charged something, but the manner of customer relations will keep me from staying here in the future.