- Air Conditioning
- Internet Access
- Fitness Facility
- Complimentary Breakfast
- Spa / Hot Tub
- Handicap Accessible
Convenient, priced right, clean and comfortable. Located right off the freeway with a restaurant and gas station across the street. Safe area. Plenty of room in the room. Staff was very friendly. Good parking.
Rude Customer Service, Charged for room when unable to make trip due to car break down!
I booked a room at 6PM on a Saturday night for a 1-night stay the next night (Sunday). When I realized the next morning that our car would not start and we were stuck in Sun Valley not able to return home until we could get it fixed, I contacted the hotel directly (at 9AM) to try and cancel the room. The lady I spoke to was rude and would not bend the rules to accommodate our unfortunate situation! I'm a platinum Best Western rewards member and I've never encountered such terrible service a Best Western (or really any other hotel)! I live in Cle Elum and we often have employees stay at the SnowCap Best Western. Many times, I've had to cancel day of due to weather and they've always allowed the cancellation without charging me. Pendleton BW, not so much! Even though I'd only made the reservation less than 12 hours before, it wasn't a sold out night and it would've been no skin off their nose to simply cancel the room due to our circumstances, she wouldn't do it! We frequently make the trip from Cle Elum to Sun Valley and always stay in Pendleton there and back. Will never stay at the BW in Pendleton again!!
A Pleasant Stay
Clean, quiet and courteous. We stayed here over the Christmas holiday while visiting our son and his family. The beds are comfortable and the room was well appointed and quiet. The front desk people are very courteous.
A Below Average Best Western
Overall an okay place, but nothing to brag about. Extra 1/2 star for being pet friendly. Seemed a bit dingier (if that's a word) compared to an average Best Western. Pros: - Pet friendly Cons: - Carpets stained and a slight damp smell in room - Wifi is not secure (no password needed) - While being pet friendly, there are no outdoor garbage cans around the property at all. Had to use the hotel next door's garbage to dispose of pet waste.
Cancelled for free and was charged
I cancelled my reservation for free on booking.com. The property charged my card 5 days after my arrival date. When I called a very rude lady named Bailey argued with me and actually told me that I may have cancelled for free on booking.com but that didn't mean it was free at the hotel??? I didn't really get that one. She kept arguing that they had a 24 hour cancelation policy. I told her "I know!" I cancelled more than 24 hours in advance. She kept arguing that I must not have. Not once did she ask for my last name or reservation number. Worst hotel/motel customer service in the world, and I would know, I own a motel. I won't be staying at anymore Best Western hotels. Nice job Bailey!