About Best Western Inn at the Rogue
Reviews & Ratings
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Overall good stay
Stayed one night here during a road trip. It is what you can expect for the price with added bonus of location (right across the street from the Rogue River). We had a King room which also had a nice sized refrigerator and a microwave, breakfast is available but we did not partake. One mark down would be the need to shampoo the carpet and repair/replace the ottoman in the room. Staff was friendly and helpful, would stay again.
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Very comfortable and relaxing.
This is exactly what you expect from a hotel, the rooms are spacious and very clean , staff is very helpful and friendly (they will also help with luggage if you have struggle going up the stairs which is a huge plus) they have hot breakfast with lots of good choices overall our experience was 10/10 and we will be staying again! I highly recommend this place .
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Not as advertised - Not as promised
I am a disabled Vietnam Veteran who travels mainly in a wheelchair. We booked two months early to get a room with a sofa as I cannot sleep in a flat bed [VA provided hospital bed at home]. Checked in and found we had be "upgraded" [read price increase] to a 'special' room with a tiny little Jacuzzi tub. No sofa. When front desk was confronted on the issue they said words to the effect of 'Gee, we only have two rooms with a sofa. One is upstairs [no elevator], and the other is already booked." This is why I booked TWO months ahead! Many other issues. all negative. Management terrible. Staff very good considering what the had to work with, and for.
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Nicely located, clean hotel with friendly staff and clean, pleasant rooms.
We stayed one night while on a road trip. It is a pleasant, clean hotel near the Rogue River with restaurants and Tesla Superchargers across the Depot Street Bridge nearby. The hotel staff were friendly, and our room was clean. There was a pool we didn’t have time to use, but it looked clean and a couple of people were enjoying it. There was a buffet-style breakfast with a couple hot things and some yogurt and fruit that was alright for a quick start on a road trip.
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Worst experience ever
One of the worst experience I've had in a hotel in a long time. Started off on the wrong foot with the night attendant requesting we park somewhere else. It got worse from there, I asked for a pillow and was told they had none in the hotel. At 10:00 p.m. the hotel lost power. Well I understand it was caused by a car accident which is out of the hotel's control, they had no backup system which basically meant we had no electricity for the night. I require a breathing machine to sleep so I couldn't sleep. The next day I wanted to talk to someone about it and they didn't have any manager available so they took down my name. Since I stayed there it's been almost 2 weeks and I've called back every other day only to be told the manager will call me. It's ridiculous that they have not even tried to reach out.