TripAdvisor Traveler Rating based on
274 reviews
Welcome to the Best Western Hermiston Inn where guests will receive top-notch customer service and find unbeatable, comfortable amenities for an affordable price.
Enjoyed staying here again for work, with a friendly staff, in a clean room in a well maintained property. Due to Covid restrictions we received a coupon to visit Denny’s across the parking lot to order a tasty hot breakfast to bring back to our room to eat. Glad they have a good plan to deal with these hard times and look forward to visiting here again.
The Hermiston BW is in Eastern Oregon. I stay there a lot while doing Agricultural Business. This BW is really great and meets my needs. The Staff is over the top. The Hotel is always clean. Easy on and off Hwy 395. Always good.
I would give a big shout out to the night attendant at the desk on 3/23/2020 her name is Angie, and she is indeed a saint. I'm from about 500 miles away from home, and was stranded in the middle of Eastern Oregon, not knowing anyone or anything about the area. I had purchased a car and was on my way home, and it broke down. I eventually limped it from I84, to Hermiston, the nearest hotel I could find was Best Western. It took me approximately two hours to make what normally would take maybe 30 minutes. Exhausted, emotionally drained, and frustrated, Angie took excellent care of me. Being afraid that I wasn't going to be able to find somewhere to stay at 9:30 at night in the middle of a national crisis, she assured me, she had space for me. She went above and beyond of what can be expected of an employee, let me tell you how. The car trouble I was having, I inquired if where I was parked would be a problem. Do you know what she said? She said "no, but if you feel more comfortable I will "COME OUT AND HELP YOU PUSH YOUR CAR TO SOMEWHERE WHERE YOU ARE MORE COMFORTABLE." Are you kidding? The NICEST HUMAN BEING ever. But, wait it gets better. She listened to me rant and rave about my day; as she was the first one to ask.. Allowing me time, and acknowledging my frustration. She even searched every available room in the hotel to make sure that I was put somewhere that would be quiet so I could get as much rest as possible. BUT AGAIN, IT GET'S BETTER. After telling her what was going on with my car, she pulled the phone book out, told me all the best shops in town, and wrote down phone numbers, and addresses for me. This woman is a SAINT. Best Western, you better recognize this exceptional employee, before I take her to my place of business, and find a place for someone like her to be in charge of our customer service relation team. She is the epitome of customer service, satisfaction, and going above and beyond for the customer needs. I would come back just because of her. THANK YOU, ANGIE!
I stayed for three days and everything was to be expected. Fresh cut fruit was a nice touch at breakfast. I very much appreciated the POD coffee maker with tea and coffee choices in room. The only thing I whised for was less water pressure! The drains cannot keep up with that kind of pressure and you end up standding in two inches of soapy water while showering, not alot of fun! Other than that... great palce to stay while in Hermiston OR.
The staff have all been super friendly and accommodating and have gone out of their way to search for items for me. The housekeeping is very respectful of personal space and belongings and even left me a note letting me know that they wanted to change my sheets for me but needed me to move my things off of the bed. Overall this hotel is one of the better ones I have stayed at and will come back if I am ever in the area again!