Located in the heart of Oregon’s Columbia River Gorge; the Holiday Inn Express offers upgraded rooms, indoor pool and hot tub, free breakfast and all the services and amenities you’ve come to expect from IHG Hotels.
About Holiday Inn Express & Suites
Reviews & Ratings
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A decent hotel 🛍️
This was a decent hotel for the price. When we got there we were greeted by Josh (very nice guy). We went to are room on the third floor. The view was just a building but I did not really care. The beds were nice and comfy. The couch folded into a bed and was a bit uncomfortable but it was not bad enough for me to not sleep on it. The pool was a bit of a downside to the place because it was like a polar plunge but the hot tub was very nice. Now the reason this place got four stars is because the treadmill was NOT working 😞, even worse it was the only thing not working it could have been anything else but it HAD to be my favorite work out equipment. But the breakfast was pretty decent for a hotel breakfast (the froot loops were fire🔥) This place was nice four stars is a bit generous but I'm a generous person ⭐⭐⭐⭐
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Great overnighter after long haul flight!
Really nice overnighter. Great clean rooms and the showers are THE best in any hotel ever. Staff are super friendly. Bed was extremely comfortable. Complimentary breakfast smells great, which we are about to devour! Decent coffee too, and in the rooms. What more can you ask for!
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Just so-so
Really have mixed feeling about this hotel. The front desk staff was friendly and helpful, but at least half the time there was no one at the desk and sign said you need to call the listed phone number if you needed help. The room was pretty clean, had all the usual amenities, but it was pretty stale, with almost no decorations. Mattresses were okay, but one of them squeaked when you moved around on it. The shower was clean and had good pressure, but the bathroom floor felt sticky underfoot. There was a hot breakfast that had some hot items, but the eggs were burned and the pancake machine was broken. So, not really good, not really bad. Okay for a night or two.
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We have to re-evaluate our opinion of Holiday Inn Express after this stay
In our minds (mine and my wife's) Holiday Inn Express always seemed to be a safe choice. Clean, modern rooms at a reasonable price. We've had no real complaints that I recall during previous stays at other locations. Our minds were changed after this visit. I am an IHG rewards member, I'll probably look around for other hotel reward programs after this. This was our first visit to the Columbia River Gorge area and Hood River so choosing a place to stay was a crap-shoot. I reasoned that Holiday Inn Express was a reliable, known quantity, so that's what I chose. First of all the HI-E was incredibly expensive, way more in line with a fancier hotel. Wow, it was expensive. I figured it was just a price to pay for the location. Wrong. The location, although in the Columbia River Gorge area, had no view. Other than being able to see the top of Mt. Adams from the parking lot, there was zero selling point view-wise. It's not like you can pick up and move the building, but for the price I was at least expecting a view. The entrance was shared with a gas station. Check in was good, and the room was ready even though we were about an hour early. However, the hotel itself was DIRTY and run-down. All the carpeting, the halls, the stairways, the room, was very stained and need of deep cleaning or replacement. There was a big carpet stain in our room. We stayed for three days while we hiked in the Gorge area. During the stay I noticed debris in the third floor hallway that remained the entire time we were there. Our tub/shower had worn off finish in spots. The floor of the tub had a big stain. The shampoo/conditioner/body wash holder had fallen off the shower wall, leaving a remainder of caulk that had surrounded it. The holder was sitting on the side of the tub. We are pretty sure the body wash container didn't contain body wash but some sort of lotion. I bought a bar of soap at the friggin Wal-Mart across the street. We kept finding random long hairs on the bathroom floor and in (!!!) the folded towels. The bathroom fan, pretty much like all bathroom fans in hotel rooms, was completely ineffective in clearing the mirror. The toilet seat was loose. I tried to fix it but realized that was impossible and it needed replacing. One day our room was never made up. One day it looked like a surly teenager could have made the bed better. We found trash bags simply draped over the trash cans instead of actually being opened and put in the containers. The big sticking points were finding random hairs in the towels and bathroom floor that we know wasn't ours and not having our room touched the one day. Breakfast: This was a high point and one of the reasons I pick HI-E. Although one day there was no coffee despite there being two urns and I informed the attendant. She remedied that right away. We were surprised to find no plates available and used bowls instead. It was no big deal, but the second morning (and third) there still were no plates. We assumed that if it was a supply issue that the manager/owner with initiative could have gone across the street to Wal-Mart and bought plates, but no. There was no one at the reception desk when it was time to leave so I just tossed the key cards in a box on the counter. Overall, this was a big disappointment, way below the usual standards of Holiday Inn Express. I've seen several 5-star reviews of this facility and I find them really suspect. I believe the rating is being artificially inflated by phony reviews.
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Terrible Smell in the Room
Although the rooms were nice enough, our smelled to HIGH HEAVEN. It was a non smoking room but the stretch was as if someone had been chain smoking for weeks prior inside the room. The hotel was full so I didn’t ask for a room change and we were only there one night. The air conditioner was SO loud I had to turn it up as it kept me up whirring loudly on an off throughout the early part of the night. The location is next to a Taco Bell and Walmart and there were some shady peeps hanging about. All this I could deal with if the room didn’t smell so bad. We were only there one night so I went across the street to Walmart to buy a candle - but that only made the room smell like artificial candle and cigarette smoke. There were also creepy stains on the rug. Note the staff was very nice and we could have asked to move but for a few hours sleep we decided to endure but we won’t be back.